User Manual

116
Trouble Checklist
For smoother response, check the following details before contacting Toshiba.
If Toshiba PC Dial asks you for information other than the following, such as the operating
system version and the type of CPU, check this information by clicking the [Basic Information
Display] button in [PC Diagnostic Tool].
[Regarding the environment you are using
(the personal computer environment that you are currently using).]
Q
. 1 What is the name (model name) of the personal computer that you are using?
(See the computer itself or the operator’s manual)
Name of device:
Enquiry will be made about the following information.
(Production number: , Placeof Purchase: , Date of Purchase: ,
etc
.)
Q
. 2 What software environment are you using?
Explain what system and application you are using, such as Windows

XP Home.
OS (System name):
Others:
Q
. 3 What symptoms have occurred?
Symptoms:
Q
. 4 After what operations did these symptoms occur?
Details of operations:
Q
. 5 Did error messages or other things appear?
Details of displays: