User Manual

115
TROUBLE CHECKLIST
Contact Toshiba PC Dial for information about operating your personal computer.
TOSHIBA PC DIAL
Technical questions can be answered on the telephone.
* Hours: 9:00 to 19:00 (except for holidays and from December 31 to January 3)
Navi-Dial
National Common Telephone Number
0570-00-3100
[Be careful to dial the correct telephone number to avoid making mistakes.]
Customer inquiries are automatically connected to the nearest of six locations throughout the
country (Chiba, Osaka, Nagoya, Fukuoka, Sendai and Sapporo).
In Navi-Dial, an announcement about calling costs is made after dialing. This is the regular rate
for telephone calls to the location nearest to the customer; it is not a fee for technical support
(there is no technical support fee).
You should understand that Navi-Dial automatically uses NTT lines, even if you have contracted
with a different carrier or My-Line-Plus.
The following calls will not connect with the above telephone system. Customers that fall into
this category should use 043-298-8780 (direct line).
• Calls from overseas
• Mobile phones and PHS
• Connections made through telephone companies other than NTT such as 0088 or 0077.
• General use contract lines for industry
• Telephones that have been set to not use the “0570” by industry PBX
TIPS: • Telephones that use the α-LCR/Super-LCR among others, can use “0570-00-3100”
by disabling the settings, see the “manual attached to the telephone” for the
disabling procedure.
• You can also receive product information, Q & A and other information by Fax (G3
standard) from “Toshiba PC FAX Information Service”.
• One on one consultation is available (technical consultation and labor are fee-based)
at “Toshiba PC Techno-Center” (in Tokyo and Osaka).
REFERENCE: For details see the “Guide to Toshiba PC Support”.