operation manual

62 63
DeutschEnglish DeutschEnglish
10. Warranty conditions
10.1 Extent of warranty
Torqeedo GmbH, Friedrichshafener Straße 4a, 82205 Gilching - Germany, guarantees the
final purchaser of a Torqeedo outboard motor that the product is free from material and
manufacturing faults during the period stated below. Torqeedo will indemnify the final
purchaser for any expense to repair a material or manufacturing fault. This indemni-
fication obligation does not cover the incidental costs of a warranty claim or any other
financial losses (e.g. costs for towing, telecommunications, food, accommodation, loss of
earnings, loss of time etc.).
The warranty ends two years after the date on which the product was delivered to the
final purchaser. Products that are used commercially or by public authorities - even if
only temporarily - are excluded from this two-year warranty. In these cases, the statutory
warranty applies. The right to make a claim under the warranty runs out six months after
discovery of a fault. All warranty claims revert to the original date of purchase.
Torqeedo decides whether faulty parts are repaired or replaced. Distributors and dealers
who repair Torqeedo motors have no authority to make legally binding statements on
behalf of Torqeedo.
Normalwearandtearandroutineservicingareexcludedfromthewarranty.
Torqeedo is entitled to refuse a warranty claim if:
• thewarrantywasnotcorrectlysubmitted(especiallyfailuretocontactTorqeedobefore
returning goods, failure to present a completely filled-in warranty certificate and proof
of purchase, see Warranty process).
• theproducthasbeenusedimproperly.
• thesafety,operatingandcareinstructionsinthemanualwerenotobserved.
• theproductwasinanywayalteredormodiedorpartsandaccessorieswereadded
that are not expressly permitted or recommended by Torqeedo.
• previousservicesorrepairswerenotcarriedoutbyrmsauthorizedbyTorqeedo,or
non-original parts were used unless the consumer can prove that the facts that led to
the warranty being void did not affect the development of the fault.
As well as the rights arising from this warranty, the customer also has legal warranty
claim rights arising from the purchase contract with the dealer that are not hampered by
this warranty.
10.2 Warranty process
Adhering to the following warranty process is a prerequisite to the satisfaction of any
warranty claims.
Before dispatching any apparently faulty goods, it is imperative to coordinate the delivery
with Torqeedo Services. You can contact us by phone, email or mail. You can find the
contact details on the back of this manual. Please understand that we are unable to deal
with products of which we have not been notified and will therefore refuse to accept
delivery.
When shipping products to us for repair or under warranty, please pay attention to the
following requirements:
•Please note the RMA Number well visible on the outside of the transport packaging.
•Please provide a completed warranty certificate with your shipment. The warranty cer-
tificate form is located on page 33 of this manual, it will be also available as a download
from our website. The completed certificate must provide contact details, product de-
tails, serial number, and a brief description of the problem.
•Please provide a proof of purchase. The proof of purchase must indicate also the date
of purchase (e.g. transaction receipt).
When returning the motor to the Service Center, we recommend keeping the original
Torqeedo packaging. If this is no longer available packaging that excludes transport
damage must be used as this is not included in the warranty.
We are available to answer any questions regarding the warranty process - simply use
the details on the back cover.