operation manual

General conditions of warranty
DE EN
12.3 Warranty process
It is a prerequisite that the warranty process described below is followed for the ful-
filment of warranty claims.
For the problem-free handling of warranty cases, we request that the following
instructions are complied with:
■
In the event of a claim, please contact Torqeedo Service. The service representa-
tive will give you an RMA number if necessary.
■
Please have your proof of purchase and a completed warranty form ready so that
Torqeedo Service can process your claim. The printed template for the warranty
form is attached to these instructions. The information in the warranty form must
include contact details, details of product under claim, serial number, and a brief
description of the problem.
■
Should it be necessary to transport products to Torqeedo Service, please note
that inappropriate transport is not covered by guarantee or warranty.
For queries regarding the warranty process, we can be contacted by means of the
details given on the back page.
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