operation manual

35
WARRANTY CLAIM FORM
Dear Customer,
Your satisfaction with our products is very important to us. Every product has been produced and tested with extraordi-
nary diligence. If nevertheless a warranty claim should occur, we would like to help you as fast and effectively as we can.
For a smooth process we need your cooperation:
• PleasecompletethisWarrantyClaimForm.
• Pleaseprovideacopyofyourproofofpurchase
(invoice, receipt).
• PleaselookforthenearestTorqeedoServicelocation
under www.torqeedo.com in the Service Centre section.
Contact the Service Centre you choose before you send
in the product. Please understand that we have to reject
received products which the Service Centre was not
notified of.
Thank you very much for your cooperation, the Torqeedo Service
Europe&international:[e-mail]T+49-8153-9215-126F+49-8153-9215-329
A list of Certified Service Centres can be found under www.torqeedo.com, Service Center
NorthAmerica:[e-mail]T[phone]F[phone]
A list of Certified Service Centers can be found under www.torqeedo.com, Service Center
• Pleaseensuresuitablepackaging.
• Pleasebeadvisedthatlithiumbatteriesaredesignated
as Hazardous Material. The dispatch of the battery with
a transport company has to be organized according to
the formalities for dangerous goods and packed in the
original packaging.
• Pleaseobservethewarrantyconditionsaslistedinthe
Instruction Manuals.
First Name Last Name
Address City, State, Zip Code / Postcode
Country E-mail
Telephone No. Mobile No.
When existing: Customer ID
Contact Details
Details of claim
Exact product name Serial No. of motor / battery
Date of purchase Hours of use (approx.)
Dealer where product was purchased Address of dealer (City, Zip Code, Country)
Detailed description of problem (including error message, in which situtation the error occured...)
RMAnumber(OnlyifproductissenttoTorqeedo
Service Center directly, not to Service Partners)