Software Guide

g298213
Figure212
1.ADDSUPPORTDESKicon3.REMOTESUPPORTicon
2.USERicon
3.Ifnosupportdeskentriesappearintheremote
supportwindow,presstheADDSUPPORTDESK
icon(Figure212).
4.PresstheDESKPINicon(Figure213).
g298211
Figure213
1.DESKPINicon
2.Conrmicons
5.Usetheon-screenkeyboardtotypethedesk
PINcodeyourecordedinstep1,andpressthe
conrmicon(Figure213).
6.IntheAddSupportDeskscreen,pressthe
conrmicon(Figure213).
Note:Thecontrolconsolesavesthesupport
deskinformationtomemory.
ConnectingtotheSupportDeskPersonnel
1.PresstheSUPPORTDESKiconforcustomer
service,savedtothesupportdesklist(Figure
214).
g298212
Figure214
1.SUPPORTDESKicon
(customerservice)
2.REQUESTSUPPORTFROM
DESKicon
2.PresstheREQUESTSUPPORTFROMDESKicon
(Figure214).
Therequestsupportscreendialogboxappears,
thenthesupportsessionactivedialogbox
appears(Figure215).
Note:Thecustomerservicerepresentative
remotelyconnectstothecontrolconsole.
g298208
Figure215
94