User's Guide

There is no sound when listening to music

• Increase the volume on your headphones or the mobile device.

• Reestablish the Bluetooth wireless connection between the

headphones and your mobile device.

• Check if the audio app has paused or stopped playback.

Headphones will not charge

• Confirm that the charging cable is operational or undamaged.

• Ensure that the USB charging cable is fully seated in the

headphones and wall charger ports.

• Confirm that the USB port is outputting power. Some USB ports

shut off when the PC is off.

• Remove “TZS TP-BF01” from your phone’s Bluetooth device list

and try again.

• If the model still does not appear, restart the headset and phone,

then try again.

• Connections may be affected by obstructions such as walls or

other electronic devices. Try moving closer to the device you are

connected to.

• Ensure the mobile device is connected to the TZS TP-BF01

headphones and not on phone’s speaker or other audio option.