Warranty

Residential & Commercial Products - Limited Warranty
Products & Coverage
Halstead C&W Corp. warrants that its TopTile
TM
Stuck-On Ceiling
Tiles (hereafter referred to as “products”) will be free from
manufacturing defects for a specified length of time from the date of
purchase as set forth below. This Limited Warranty only applies
provided the products covered by this warranty are installed and
maintained according to the instructions included in the sold package.
Products should be used only in interior areas that are not exposed to
direct sunlight. Products should only be installed in areas with relative
humidity not in excess of 72% and temperatures between 59°-85°
Fahrenheit (15°-30° Centigrade).
Coverage
Application / Period of Coverage
Residential Commercial
Manufacturing
Defect
Limited
15 Years
Limited
10 Years
TOPTILE
TM
Collections Covered by this Warranty
Stuck-On Fiberglass
Pre-Installation
Halstead C&W Corp. warrants that its products are free of visual
defects. You and/or your installer should carefully inspect each piece
before installation. Any pieces that appear to have defects should not
be installed. Halstead C&W Corp. will not be responsible for any claim
for TopTile
TM
products installed with visual defects.
Installation
This warranty covers materials and reasonable labor costs if
professional installation was paid for when the products were
originally installed, provided that such products are installed according
to the installation instructions contained within each package.
TopTile
TM
Stuck-On Ceiling Tiles can only be installed using TopTile
TM
Adhesive. The use of any other adhesive during installation will void
the warranty if problems/issues arise as a result of the use of an
adhesive other than TopTile
TM
Adhesive.
Replacement/Repairs
Halstead C&W Corp. reserves the right to repair any products and/or
to use its own source to obtain an installer for replacement products.
In the event that Halstead C&W Corp. repairs or replaces any
products covered under this Limited Warranty, this warranty shall
remain in effect with respect to such products for a period limited to
the remaining eligible duration of the original warranty.
Terms for Warranty
WITHIN 2 YEARS – If a defect covered by this warranty is found and
reported to the merchant from whom these products were purchased
in writing within two years of the date of purchase, Halstead C&W
Corp. will supply new material of similar color, pattern and quality to
replace the defective area. We will also pay all reasonable labor costs
if professional installation was paid for when the ceiling was installed.
AFTER 2 YEARS AND UP TO 4 YEARS – If a defect covered by this
warranty is found and reported to the merchant from whom these
products were purchased in writing after two years but within four
years of the date of purchase, Halstead C&W Corp. will supply new
material of similar color, pattern, and quality to replace the defective
area. We will also pay 50% of all reasonable labor costs if
professional installation was paid for when the ceiling was installed.
AFTER 4 YEARS AND UP TO 10 YEARS – If a defect covered by
this warranty is found and reported to the merchant from whom the
products were purchased in writing after four years but within ten
years of the date of purchase, Halstead C&W Corp. will supply new
material of similar color, pattern, and quality at 50% of the original
purchase price. Halstead C&W Corp. will not pay labor costs.
©2014 Halstead C&W Corp.
Last Revised: September 15, 2014
Terms for Warranty (Continued)
AFTER 10 YEARS AND UP TO 15 YEARS – If a defect covered by this
warranty is found and reported to the merchant from whom the products
were purchased in writing after ten years but within fifteen years, with
respect to a residential warranty, of the date of purchase, Halstead C&W
Corp. will supply new material of similar color, pattern, and quality at 25%
of the original purchase price. Halstead C&W Corp. will not pay labor
costs.
Exclusions
The following are not covered by this warranty:
 Dissatisfaction or damage due to improper installation or maintenance
 Installation problems that arise from the use of any adhesive other
than TopTile
TM
Adhesive
 Labor charges for apparent defects at the time of installation
 Damage caused by fire or burns, abuse, flooding, leaks, smoke,
fumes, construction or installation
 Changes in color, shade or sheen appearance when exposed to
sunlight
 Normal wear and tear or shade variations due to exposure to light
 4 corners pin holes
 Exterior application
 Scratches or damage caused by handling or instruments
 Minor shading, color or texture differences between samples or
printed color photographs or illustrations and delivered product
 Products sold as irregulars or trial grade materials or “as is”
 This warranty is void if these products are not continuously maintained
at relative humidity not exceeding 72% or at temperatures between
59°-85° Fahrenheit (15°-30° Centigrade).
 Damage caused by nonstandard conditions of standing water,
moisture, leaks, condensation or excessive humidity. If these products
are exposed to any such nonstandard conditions, they may facilitate
the growth of mold. Mold or damage caused by mold is not covered
by this warranty and is not the responsibility of Halstead C&W Corp. If
these products are exposed to nonstandard conditions, please
remove these products immediately and replace them when
installation conditions are normal.
 Halstead C&W Corp. cannot guarantee the fire class rating after
painting
 Loss due to loss of time, inconvenience, incidental expenses (such as
telephone calls, labor and/or materials) incurred in the removal or
reinstallation of the affected material, and any other incidental or
consequential damages
Some states do not allow the exclusion or limitation of incidental or
consequential damages so that the above limitations and exclusions may
not apply. Your warranty gives you specific legal rights, and you may
have other legal rights, which vary from state to state.
This warranty is in lieu of any other warranties, expressed or implied.
Please keep your receipt or obtain it from the original purchaser.
Halstead C&W Corp needs the receipt in order to verify date of purchase
to help resolve any problems.
Warranty Owner
With respect to the residential warranty, this warranty applies only to a
resident homeowner who is the original purchaser of TopTile
TM
products,
not to any subsequent homeowner.
Questions About This Warranty
Questions about this warranty can be sent via email to
[e-mail] or via mail to: Halstead C&W Corp., 29 Oakwood
Ave., Norwalk, CT 06850 USA (postage to be paid by sender)
“STUCK-ON” WARRANTY (CEILING TILES)
LIMITED 15-YEAR RESIDENTIAL WARRANTY
LIMITED 10-
Y
EAR COMMERCIAL WARRANTY