Product Manual

Troubleshooting
ReceiverProblems
67
P/N:7010‐1004
Receiver Problems
Thefollowingaresomeofthe mostcommonlyencounteredreceiverproblems.
Thereceivercannotestablishaconnectiontoacomputerorexternalcontroller
Cablespecificproblems:
• Thecableisnotproperlypluggedin.
–Unplugthecable,thensecurelyandproperlyreconnectittothereceiver.
• Thecableisdamaged.
–Useanundamagedcable.Contactadealertoreplacethecable.
• TheUSBdriverisnotinstalled.
–IfyouareusingaUSBcableconnection,makesuretheUSBdriver,includedontheGPS+SoftwareCD,is
installedonthecomputer.YoucanalsodownloadthedriverfromtheTopconsupportWebsiteat
www.topcontotalcare.com.
Genericproblems:
• ThereceiverportusedforconnectionisnotinCom mand mode.
a. ConnectthereceivertoacomputerandopenTRU(see“Connection”intheTopconReceiverUtility(TRU)
OnlineHelpembeddedinthesoftware).
b. ClickReceiverSettingsPorts.
c. ChangetheInputModefortheportusedforconnectiontocmd.