Product Manual

Troubleshootin g 
65
P/N:7010‐1004
• • • • • •
Troubleshooting
Thischapterwillhelpyoudiagnoseandsolvesomecommonproblemsthatmayoccurwiththereceiver.
Check This First!
BeforecontactingyourlocaldealerorTopconTechnicalSuppor t,checkthefollowing:
• Checkallexternalreceiverconnectionscarefullytoensurecorrectandsecureconnections.Doublecheckforwornor
defectivecables.
• Checkthereceiver’sinternalbatteriesforafullcharge.
• Checkthepowersourceforincorrectlyconnectedcable s,andensureth epowersourceisvalid.See“Specifications”on
page75forexternalpowerrequirements.
• Checkthesoftware.Makesurethemostcurrentsoftwareversionisdownloadedontothecomputerandthemostcurrent
firmwareisloadedintothereceiver.ChecktheTopconwebsiteforthelatestupdates.
• CheckTopconTechnicalSupport(www.topconsupport.com)orTopconTo talCare(www.topcontotalcare.com)forthe
latestupdates.
Then,trythefollowing:
• Poweronandoffthereceiverbypressingth ePowerbuttonorbyusingTRU( Tools  Resetreceiver ).
Donotattempttorepairequipmentyourself.Doingsowillvoidthewarrantyandmaydamagethehardware.