Product Manual

Introduction
GettingTechnicalSupport
6
P/N:7010‐1004
Getting Technical Support
BeforecontactingaTopconcustomerrepresentativeaboutanyproblemswiththereceiver,see“Troubleshooting”onpage65
forsomesolutionsthatmayfixtheissue.
ContactyourlocalTopcondealerorvisittheTopconTotalCareWebsite(www.topconcare.com)fortechnicalsupport.
WhencontactingTopconfortechnicalassistance,providethefollowinginformationforbetterandfasterservice:
1. Adescriptionofthefollowing:
–Fieldoperationthatwasbeingper formedwhentheproblemoccurred
–Detailsoftheunexpectedbehavior,symptoms,andanyerrormessagesthatprecedeorfollowtheproblem
–Problemoccurrencefrequencyorpatterns
2. Receiverinformationandconfigurationsettings.Forreceiverinformation,clickInformationinTRU,selectSaveto
File,enterafilename,andsaveittothecomputer.
3. Specificationsofmobiledevicesandcomputersusedinthefieldorofficeexhibitingtheproblem.These
specificationsshouldincludemodelinformation,versionnumber,operatingsysteminformation,memoryand
storagecapacity,etc.
4. Inform ationaboutthe systemsoftware,includingtheversionnumberandstepstoreproducetheproblem.
5. Adescriptionofthefieldenvironmentand/orobservationconditionswhentheproblemoccurred.
Forquickandeffectivesupport,provideadetaileddescriptionoftheproblem.