User's Manual

TECHNICAL SUPPORT (FAQ)

Problem & Question Possible Solution

Power LED is not on *Check if the Power Switch is in the ON

position

*Power Cord should be connected

No Plug & Play *Check if the PC system is Plug & Play

compatible

*Check if the Video Card is Plug & Play

compatible

*Check if the D-15 plug pin of Video Cable

is bent

*Make sure the AOC Monitor Drivers are

installed

(AOC Monitor Drivers are available at:

www.AOCeurope.com)

Picture is fuzzy *Adjust the Contrast and Brightness

Controls.

Picture bounces or a wave

pattern is present in the picture

*Move electrical devices that may cause

electrical interference.

The power LED is ON (orange)

but there’s no video or no

picture.

*Computer Power Switch should be in the

ON position.

*Computer Video Card should be snugly

seated in its slot

*Make sure monitor’s video cable is

properly connected to the computer.

*Inspect monitor’s video cable and make

sure none of the pins are bent.

*Make sure computer is operational by

hitting the CAPS LOCK key on the

keyboard while observing the CAPS

LOCK LED. The LED should either turn

ON or OFF after hitting the CAPS LOCK

key.

Missing one of the primary

colors (RED, GREEN, or BLUE)

*Inspect the monitor’s video cable and

make sure that none of the pins are

bent.