Modem User Manual
Table Of Contents
- Novatel Wireless Ovation U720 User Guide
- Welcome to Sprint
- Introduction
- Sprint Mobile Broadband USB Modem Basics
- Installing the Sprint Mobile Broadband USB Modem
- Getting Started With Your Sprint Mobile Broadband USB Modem
- Installing the Sprint Mobile Broadband USB Modem
- Sprint Connection Manager Software
- Menu Options
- Troubleshooting Tips
- Web Access
- Web Access
- Web
- FAQs
- How will I know when my USB modem is ready for data service?
- How do I sign in for the first time?
- How do I know when my USB modem is connected to data services?
- When is my data connection active?
- When is my data connection dormant?
- Can I sign out of data services?
- How can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network?
- Web Access
- Technical Specifications and Regulatory Information
- Safety and Terms & Conditions
- Safety and Notices
- Terms and Conditions
- Subscriber Agreement General Terms and Conditions of Service
- Basic Definitions
- The Subscriber Agreement
- Services Covered By These Ts&Cs & Additional Terms
- Our Policies
- When You Accept The Agreement
- Term Commitments & Early Termination Fees
- When You Don't Have To Pay An Early Termination Fee
- Our Right To Change The Agreement & Your Related Rights
- Our Right To Suspend Or Terminate Services
- Your Ability To Change Services & When Changes Are Effective
- Your Right To Terminate Services
- Credit Checks & Credit Information
- Account Spending Limits (“ASL”)
- Deposits & Returning Deposits
- Restrictions On Using Services
- Your Device, Number & E-mail Address; Caller ID
- Porting/Transferring Phone Numbers
- Coverage; Where Your Device Will Work
- Roaming
- About Data Services & Content
- Specific Terms & Restrictions On Using Data Services
- Activation & Miscellaneous Charges
- Account & Service Charges; Pro-rating; Unused Minutes
- How We Calculate Your Charges For Billing Purposes
- Your Bill
- Your Payments; Late Fees
- Taxes & Government Fees
- Surcharges
- Disputing Charges - You Must Still Pay Undisputed Charges
- Protecting Our Network & Services
- Your Privacy
- Location Based Services
- 911 Or Other Emergency Calls
- If Your Device Is Lost or Stolen
- Disclaimer of Warranties
- You Agree We Are Not Responsible For Certain Problems
- You Agree Our Liability Is Limited - No Consequential Damages.
- DISPUTE RESOLUTION
- Novatel Wireless Limited Warranty and Liability
- Subscriber Agreement General Terms and Conditions of Service
- Index
62 Section 2D: Troubleshooting Tips
Problem Causes and Suggestions
When properly installed, the Sprint Mobile Broadband USB
modem is a highly reliable product. Most problems are
caused by one of these issues:
䢇 The wrong driver has been installed.
䢇 System resources required by the USB modem are being
used by other devices.
䢇 Network coverage is not available (either because you are
outside the network or because of an account or network
problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
www.sprint.com or contact
Sprint Customer Service at 1-888-211-4727.
Error: Searching for Sprint Mobile Broadband USB Modem...
The Sprint Connection Manager software interface displays
this message: “Searching for Sprint Mobile Broadband USB
Modem...”
Possible Causes Suggestions
a.
The USB modem is not
properly connected to the
computer.
b. The wrong driver is installed
for the USB modem.
c. There is a resource conflict.
a. Check the USB connection.
b. See “Reinstalling the Sprint
Mobile Broadband USB
Modem Driver” on page 64.
c. See “Resolving Resource
Conflicts” on page 69.