Modem User Manual

112 Section 5B: Terms and Conditions
taxes or government mandated charges; they’re charges we
choose to collect from you. Surcharges are subject to change,
sometimes on a monthly or quarterly basis. Examples of
Surcharges include, but are not limited to: Universal Service
Fund, E911, Federal Programs Cost Recovery, Federal Wireless
Number Pooling and Portability, and gross receipts charges.
We will make efforts to provide you notice of any changes to
Surcharges in a manner consistent with this Agreement (see
“Providing Notice Under This Agreement” paragraph).
However, since most Surcharges are based on amounts set by
the government or based on government formulas, it will not
always be possible to provide advance notice of new
Surcharges or changes in the amount of existing Surcharges.
Information on Surcharges is provided during the sales
transaction and is available at our Web site.
Disputing Charges - You Must Still Pay Undisputed Charges
Any dispute to a charge on your bill must be made within 60
days of the date of the bill that initially contained the charge.
Disputes can only be made by calling or writing us as directed
on your invoice or elsewhere. You accept all charges not
properly disputed within the above time periodⴑundisputed
charges must still be paid as stated on your bill.
Protecting Our Network & Services
We can take any action to: (1) protect our network, our rights
and interests, or the rights of others; or (2) optimize or
improve the overall use of our network and Services. Some of
these actions may interrupt or prevent legitimate
communications and usageⴑfor example, message filtering/
blocking software to prevent SPAM or viruses, limiting
throughput, limiting access to certain Web sites, applications
or other Data Content, etc. For additional information on
what we do to protect our customers, network, Services and