Use and Care Manual

23
FP35077REV1.0
TROUBLESHOOTING
Problem Cause Solution
Heating unit won’t
light
Igniter pin and burner are wet Dry off with a soft cloth
Igniter battery is incorrectly
inserted
Check which direction the battery is inserted
Igniter pin is broken Contact Twin Star Home for a replacement part
Electrode wire is loose or
disconnected
Reconnect wire to the igniter box located
inside the table behind the igniter box
Electrode wire is shorting
between valve and igniter pin
Contact Twin Star Home for a replacement part
Burner won’t light
while using a
match
No gas ow Check that the gas tank isn’t empty
Regulator isn’t connected
securely to the tank
Tighten regulator connection to the gas tank
Gas ow is obstructed Check all hoses for kinks and bends
Burner ports are clogged
Turn all gas ow connections off. Insert an
opened paperclip (or similar item) into each of
the burner ports to clear them out.
Heating unit emits
a lot of black
smoke
Flame is obstructed at burner
ports
Check that all burner ports are free of any
small lava rocks/pumice stones pieces
Regulator hose is kinked Straighten hose of all bends or kinks
Sudden drop in
gas ow
No gas ow Check that the gas tank isn’t empty
Excess ow safety valve has
been activated
Turn the control knob to the ‘off’ position. Close
the tank valve and disconnect propane gas
tank. Turn the control knob to ‘high’; wait 1
minute. Turn the control knob back to the ‘off’
position. Recon-nect propane gas tank. Light
the re unit as indicated in the ‘To Light’ section
of this manual.
Flame blows out
easily
High or gusting winds Increase ame to ‘high’
No gas ow Check that the gas tank isn’t empty
Excess ow safety valve has
been activated
See ‘sudden drop in gas ow’ above