Warranty
Railing Dynamics, Inc. (“RDI”) warrants to the original consumer/purchaser (the “Purchaser”)
of RDI’s rigid vinyl and cellular vinyl railing and accessory products (the “Product”) that they
will remain free from material defects in workmanship and materials and will not peel, rot, rust
or suffer structural damage from weather inuences, fungal decay or wood-boring insects,
subject to the following limitations, exclusions and conditions for the time periods dened
below:
1. Warranty periods below are from the date of the original purchase of the Product:
a. Rigid white vinyl – Lifetime for individual homeowners for their residence (where prod-
uct was originally installed)
b. Rigid white vinyl – 20 years – for commercial or governmental use
c. Rigid vinyl all colors other than white – 20 years for individual home owners for their
residences and commercial and governmental use
d. Cellular vinyl – 20 years - 20 years for individual home owners for their residences and
commercial and governmental use
2. To obtain warranty coverage, the Purchaser must register the Product within 10 days of
purchase by completing and signing the enclosed “Warranty Registration Form” and by
mailing it to RDI at the address provided. Failing to register timely will void this Warranty.
3. This Warranty covers the Product only if it is purchased and used exclusively in North
America.
4. This Warranty may be transferred one time, within ve years from the date of origi-
nal purchase of the Product, to a subsequent buyer of the property upon which the
Product was originally installed. As a condition to the effectiveness of any such transfer,
the transferee must send written notice to RDI (at the address above) of the transfer,
together with sufcient information for RDI to determine that the transfer is valid in ac-
cordance with the terms of this Warranty, within 30 days of the purported transfer. No
other transfer or assignment of this Warranty will be valid, and any purported transfer or
assignment of rights under this Warranty will void this Warranty.
5. To make a claim under this Warranty, the Purchaser must send to RDI, at its address
provided, written during the warranty period, a reasonably detailed written notice of any
defect, damage or other failure of the Product within a reasonable time after discovery of
the basis for the claim. RDI may require proof of purchase, the product serial number,
a clear photograph of the defective part(s) and actual part(s) themselves. If RDI deter-
mines that the Purchaser has a valid claim under this Warranty, RDI, at its option, will
either: (i) ship to the Purchaser (at his/her address stated in the Warranty Registration
Form) a replacement for the part(s) subject to the warranty claim, free of charge to the
Purchaser (but the replacement part may vary in color or nish as a result of weathering
or normal discoloration of the original Product or changes in RDI’s offerings of colors/n-
ishes); (ii) will repair or restore the part(s) subject to the warranty claim, free of charge to
the Purchaser, provided the Purchaser provides all reasonable cooperation; or (iii) send
payment to the Purchaser of the portion of the purchase price paid by the Purchaser to
RDI for the part(s) subject to the warranty claim. This paragraph provides the Purchas-
er’s exclusive remedy under this Warranty. Under no circumstances will RDI be liable for
any installation, removal or reinstallation of the Product or any part, or for any labor, loss
of time, maintenance or inconvenience.
6. This Warranty does not cover normal weathering effects or normal discoloration of
surfaces due to exposure to ultraviolet light (e.g., sunlight) or extremes of temperature or
pressure. This Warranty does not cover defects, damage or other failure resulting from
or relating to the impact of any foreign object, hail, high winds, ood, earthquake, light-
ning or other weather disturbance, re, act of God, pollutant, chemical, waste, hazard-
ous material or other cause beyond RDI’s control.
7. THIS WARRANTY DOES NOT APPLY TO, AND UNDER NO CIRCUMSTANCES WILL
RDI BE LIABLE FOR, ANY DEFECT, DAMAGE OR FAILURE RESULTING FROM OR RE-
LATING TO ANY MISUSE, ABUSE, NEGLECT, FAULTY OR IMPROPER INSTALLATION
OR FAILURE TO ADHERE TO ANY INSTRUCTION OR RECOMMENDATION IN RDI’S
INSTALLATION INSTRUCTIONS INCLUDED WITH THE PRODUCT (THE “INSTAL-
LATION INSTRUCTIONS”). THIS WARRANTY WILL BE VOID AS TO ANY SURFACE
OF THE PRODUCT COVERED WITH GREASE, OIL, ACID OR ANY OTHER FOREIGN
MATTER, EXCEPT AS RECOMMENDED IN THE INSTALLATION INSTRUCTIONS.
THIS WARRANTY WILL BE VOID IF ANY PART OF THE PRODUCT IS ALTERED OR
IF ANY STRUCTURAL PART OR COMPONENT NOT SUPPLIED BY RDI IS USED IN
CONJUNCTION WITH THE PRODUCT, OTHER THAN APPROPRIATE USE OF DECK
JOISTS OR OTHER SUPPORT STRUCTURES IN ACCORDANCE WITH THE INSTAL-
LATION INSTRUCTIONS. THIS WARRANTY WILL NOT COVER ANY CONSEQUENCE
OF ANY DEFECT IN, DAMAGE TO OR OTHER FAILURE OF ANY DECK JOISTS OR
OTHER SUPPORT STRUCTURES (OR ANY COMPONENT THEREOF). THIS WAR-
RANTY WILL BE VOID IF THE PRODUCT IS USED IN VIOLATION OF ANY APPLICABLE
BUILDING CODE, ZONING ORDINANCE, FIRE MARSHAL’S ORDER OR ANY OTHER
LAW, REGULATION, ORDER, STANDARD, GUIDELINE OR RECOMMENDATION OF A
GOVERNMENTAL OR JUDICIAL BODY.
8. RDI DOES NOT WARRANT SLIP RESISTANCE OF THE PRODUCT. RDI WILL HAVE
NO LIABILITY FOR ANY SLIP OR FALL ON OR FROM THE PRODUCT. UNDER NO
CIRCUMSTANCES WILL RDI BE LIABLE FOR ANY PROPERTY DAMAGE, BODILY
INJURY OR DEATH.
9. UNDER NO CIRCUMSTANCES WILL RDI BE LIABLE FOR ANY CONSEQUENTIAL, IN-
CIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, AND IN NO EVENT WILL
RDI’S LIABILITY RELATING TO ANY PRODUCT OR PART EXCEED THE PURCHASE
PRICE PAID BY THE PURCHASER TO RDI FOR SUCH PRODUCT OR PART. Some
states do not allow the exclusion or limitation of consequential or incidental damages, so
the preceding sentence may not apply to the Purchaser in such states.
10. Except as expressly set forth in this Warranty, all purchasers of the Product will be
purchasing the Product “AS IS AND WITH ALL FAULTS” and without any representa-
tion, warranty, promise, guaranty or other assurance of any kind, express, implied or
statutory. Except as expressly set forth in this Warranty, RDI HEREBY EXPRESSLY
DISCLAIMS ANY REPRESENTATION, WARRANTY, PROMISE, GUARANTY OR OTHER
ASSURANCE OF ANY KIND, EXPRESS OR IMPLIED, ORAL OR WRITTEN, STATU-
TORY OR OTHERWISE, RELATING TO THE PRODUCT, INCLUDING BUT NOT LIMITED
TO AS TO MERCHANTABILITY, FITNESS FOR ANY PURPOSE (OTHER THAN USES
EXPRESSLY DIRECTED OR RECOMMENDED IN THE INSTALLATION INSTRUCTIONS),
QUALITY, RELIABILITY, WORKMANSHIP, MATERIALS, ABSENCE OF DEFECTS (LA-
TENT OR PATENT), ABSENCE OF DANGEROUS CONDITIONS, CORRESPONDENCE
TO ANY DESCRIPTION OR THE LIKE.
NO DISTRIBUTOR, DEALER OR OTHER PERSON IS AUTHORIZED BY RDI TO
CHANGE THIS WARRANTY OR TO MAKE ANY ADDITIONAL REPRESENTATION,
WARRANTY, PROMISE, GUARANTY OR OTHER ASSURANCE ON BEHALF OF RDI
RELATING TO THE PRODUCT.
FILL OUT AND MAIL THIS CARD TO VALIDATE PRODUCT WARRANTY
All information must be completed in order to place the warranty on your purchase in effect.
Complete only one registration per installation or product. For multiple product purchases, com-
plete one warranty card and attach the additional cards indicating what product was purchased.
WARRANTY MUST BE COMPLETED WITHIN TEN (10) DAYS OF PURCHASE.
PLEASE PRINT
Name of Customer:
Address:
City: State: Zip:
E-mail:
Name of Supplier: City:
Name of Installer: E-mail of Installer:
Date of Purchase: / / Date of Installation: / /
Customer Signature Date
How did you hear about RDI?
__ Store Salesperson __ Display __ Trade Show __ Magazine __ Web
__ Referral __ Other ________________________________________________________
What sources of information did you use to choose our product?
__ Brochure __ Sales Person __ Web Site __ Display __ Other _______________
Please rate the quality of your overall purchasing experience:
Sales Literature __Very helpful __Somewhat helpful __Not helpful __What literature?
Product Supplier __Great Service __Good Service __Adequate Service __Undesirable Service __Poor Service
Product Quality __Outstanding __Very good __Good __Acceptable __Poor
Sales Person __Very Helpful __Somewhat Helpful __Pointed me in the right direction __Not Helpful
Web Site __Easy to navigate __Found my way, but it took some time __Got lost after the first click
Instructions __Clear and easy to follow __Understandable __Difficult and Confusing
Installation __Simple __Somewhat easy, but glad I had the instructions __Felt like I was trying to build a space shuttle
Product Price __Excellent Deal __Very good product for the cost __Acceptable __Too expensive
Please list any other suggestions or ideas for RDI’s products and services:
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