Installation Manual (UK) ISDN Telephone System tiptel 822XT tiptel 822XT Rack tiptel.comPact 84 Up4 tiptel.
Table of Contents Table of Contents Table of Contents ........................................................................................... 3 Introduction..................................................................................................... 8 Safety notes .................................................................................................... 9 Notes ...............................................................................................................
Table of Contents Configuration access ..................................................................................... 31 Changing the IP address via the telephone............................................... 31 Direct connection to a computer................................................................ 32 Web configuration access .......................................................................... 32 Trouble shooting .........................................................................
Table of Contents Zone ........................................................................................................ 59 Timecontrol ............................................................................................. 59 Public holidays ........................................................................................ 59 Configuration examples .......................................................................... 60 Expert mode ...................................................
Table of Contents Charge account ...................................................................................... 80 System telephone ....................................................................................... 81 Assignment of the functional keys .......................................................... 82 Remote dial-in............................................................................................. 87 Voice box ................................................................
Table of Contents Appendix ......................................................................................................... 108 General command summary ..................................................................... 108 Function codes for analogue terminals ..................................................... 111 During the call ......................................................................................... 111 Flow chart outgoing calls ............................................
Introduction Introduction Congratulations on your purchase of this ISDN telephone system - a future-proof solution, Permits modern telephone calls to be made with the high performance telephone system, Can be upgraded by another 8 ports with optional (*) 4S0/Up0-Module An optional (*) Voicemail- and Callmanagement-Module not only provides you with an individual answering machine for each subscriber.
Safety notes Safety notes The device may not be installed or operated in the following environments: o in the open o in damp or wet rooms (bathroom, shower, swimming pool ...
Notes Notes We reserve the right to make changes to this User's Manual or the hardware described at any time and without prior notice. The current version of the User's Manual is also available as a pdf file on the Internet at www.tiptel.com. The texts and illustrations of this user's manual have been compiled with the utmost care. However, errors cannot be ruled out completely. The publisher cannot be held liable for any incorrect information or consequences arising as a result.
Notes an unlimited full version or a hotel version (with checking in/out, room telephone release and if necessary connection to hotel book-keeping software). Please refer to the User's Manual contained in the download for further information.
Interfaces Interfaces The telephone system has the following ports: How to connect tiptel.com 822XT/tiptel.comPact Up4: How to connect tiptel.com 822XT rack/ tiptel.
Interfaces Analogue ports The system comprises 8 a/b ports for various analogue terminals. This means that you can connect analogue telephones, cordless phones, answering machines and fax machines. tiptel.com 822XT: The connection cables have to be linked with the connecting terminals. tiptel.com 822XT rack: The analogue terminals are connected via RJ.45 plugs. Only the two central connections (pin 4 and 5) are used for the connection.
Interfaces Terminals It is possible to connect analogue telephones, ISDN telephones, answering machines, fax machines and PCs to the telephone system. The range of operation and use of features depend on the terminal used. Please also observe the User's Manuals for the terminals. Only CE-approved terminal units complying with standards ETSI TS 103 021 (analogue terminals) or CTR 3 (ISDN terminals) should be connected to the telephone system.
First start-up First start-up This telephone system has been designed as a Plug & Play device, i.e. after connecting the terminals, connecting the telephone system to the mains supply and switching on the power supply, the system is ready to use. There is a difference between configuring the telephone system, e.g. by an administrator, and configuring by individual subscribers. The administrator defines subscribers by assigning call numbers. Using this call number or the user’s name and a password (e.g.
First start-up Mounting of the System The tiptel.com 822XT/ tiptel.comPact 84 Up4 can be mounted on the wall. The required distance between screws is 200 mm. The tiptel.com 822XT rack/ tiptel.comPact 84 Up4 rackis a 19 inch rack unit designed for installation in 19 inch cabinets. The system is two units in height. During assembly, ensure that there is adequate air circulation.
Installation of the telephone system Installation of the telephone system Removing the terminal cover The connectors of tiptel.com 822 XT and tiptel.comPact 84 Up 4 are underneath the terminal cover at the lower side of the system. This cover is secured by one screw from the bottom side. Remove this screw in order to remove the cover.
Installation of the telephone system Ports S05 to S08 at the expansion module (factory pre-installed with tiptel.comPact 84 Up 4 / Rack, optional with other models) can individually either be set to S0 external or S0 internal or Up0 internal. Configuration of ports and installing or removing termination resistors is done by setting jumpers on the printed circuit board assembly. Before setting or removing any jumpers you will have to disconnect the telephone system from mains.
Installation of the telephone system port to S0 internal, i.e. for connection of ISDN or S0 system telephones. With the right hand jumper you set the status of S02, with the left hand jumper you set the status of S03. Note: Port S01 is unchangeable set to external, port S04 is unchangeable set to internal. These two ports cannot be changed. Above these multi-pin connectors you will find for each port a small (4 pin) multi-pin connector.
Installation of the telephone system On the expansion module one below the other you will find for each port three long (20 pin) multi-pin connectors. One of those multi-pin connectors (depending on the shipment) is connected with a jumper. Install this jumper on the lowest multi-pin connector (to the RJ-45 connectors) if you wish to set the port to S0 external, i.e. for connecting it to an NTBA of an ISDN connection.
Installation of the telephone system Connecting ISDN or S0 system telephones tiptel.com 822 XT and tiptel.comPact Up4 provide you with one jack per S0 port, tiptel.com 822 XT Rack and tiptel.comPact Up4 Rack each have two jacks. Usually with all wall mounted models telephones are being plugged in directly or are connected to ISDN wall outlets via installation cable while with rack mounted models wiring is usually done by using network installation cable at a patch panel.
Installation of the telephone system Connecting several ISDN telephones by using an ISDN switch ISDN S0 buses of the telephone systems are installed as jacks for a RJ-45 western connector. At the internal S0 buses of the telephone systems you can directly connect an ISDN or system telephone. If you wish to connect more than one telephone you may use an ISDN switch. This switch is connected to the telephone system's connector and provides you with the option to connect a number of ISDN telephones.
Installation of the telephone system Connecting several ISDN telephones by using an S0 bus As an alternative to directly connecting the telephones you can also install an S0 bus from the telephone system. In order to do so below the telephone system you must install an ISDN wall socket or a universal wall socket. With ISDN wall socket outlets both jacks are in parallel, with universal wall socket outlets the two jacks can be connected to separate cables.
Installation of the telephone system With this type of bus outlets are in series. The last outlet gets termination resistors installed. The other side of the bus is terminated within the telephone system (termination resistors are installed). The telephone system in this case is the start of the bus. As an alternative the telephone system may also be located in the centre of the bus. For this at the wall socket at the telephone system two telephone or network cables have to be connected.
Installation of the telephone system Tiptel.com 822 XT Rack und tiptel.comPact 84 Up 4 Rack Connect one of the two jacks of one the S0 ports set to internal with a patch panel by using a network cable. Connect the ISDN or S0 system telephone to the corresponding network wall outlet by using the cable which came along with your telephone. In case the cable length to the telephone system exceeds 10 m you will have to install a termination resistor at the telephoned.
Installation of the telephone system Notes: ISDN terminal devices need a corresponding internal telephone number in order to operate. In order to programme this you will have to configure the desired extension number (which has been also configured in the telephone system) as MSN in the telephone; factory pre-set are for the internal port S0 2 the telephone numbers 20 and 21, for S03 the telephone numbers 30 and 31 and for S04 telephone numbers 40 and 41.
Installation of the telephone system For each analogue extension there are two connectors on the screwing terminal bar of your telephone system, So, for each extension you will need two wires of the cable. Since there are telephone or network installation cables available with 4, 8, 12, and 20 wired, you can also use one cable for a number of extensions. At the TAE outlet both wires will be connected to pins 1 and 2 of a screwing terminal bar at the top of an NFN outlet.
Installation of the telephone system Tiptel.com 822 XT Rack and tiptel.comPact 84 Up 4 Rack With these models the analogue extensions at the telephone system are 8 pin RJ-45 western jacks. Connect one of these jacks with the patch panel of your network wiring by using a network cable. the analogue terminal device has to be plugged into the corresponding network wall outlet. Analogue terminal devices are usually shipped with telephone cable complying with the individual country standard (in Germany: TAE).
Installation of the telephone system The termination resistor in the telephone system must be installed at the port. At the telephone there is not termination resistor needed as with Up0 system telephones the termination resistor has already been integrated. Connecting the telephone system to a network Access to the telephone system's configuration is made via a web browser within the network. In order to be able to do this the telephone system must be connected to the network.
Installation of the telephone system If an ISDN or system telephone does not ring but you get a dial tone when picking up the handset you have not programmed the internal telephone number to the telephone which is valid for the corresponding S0 port of the telephone system. When this test was successful at the connected telephones please dial a 0 (zero) followed by an external telephone number. A connection will be set up to the dialled subscriber.
Configuration access Configuration access Configuration of the telephone system is done via a web browser. There is no need for any other software. Most users have an internet access via a router with computers connected to that router to which also the telephone system was connected. A router usually has a DHCP server integrated, which assigns correct IP addresses to all connected devices.
Configuration access After dialling that string and picking up the handset the telephone system would send a positive prompt ("TaTaa"). Then hang up the handset. For verifying the IP address please dial at any telephone with a display. Factory default settings is a class C network with the subnet mask 255.255.255.0. If needed you can change this by dialling xxx xxx xxx xxx. With you can query the subnet mask.
Configuration access Trouble shooting If you do not see the window asking you for username and password after entering the IP address, the telephone system has not been connected properly via LAN to your network or computer of your computer's network settings are not correct. In this case please connect your telephone system's LAN port directly to the computer's LAN port by using the attached network cable. The power up the telephone system her, wait for three minutes and the start up your computer.
Configuration access Necessary settings in your web browser (all operating systems) In case on your PC internet access has already been configured, first one setting in your web browser will have to be reset. In Internet Explorer please click on "Tools" then on "Internet Options" ... and finally on "Connections". Then check the box "Never dial connection". With any other browsers please use the equivalent settings - if available - same as the procedure described above.
Configuration access Double-click on LAN connection and the “Local Area Connection Status” will open. There you will have to select "Properties". Select "Internet Protocol Version 4 (TCPIPv4)“ and then "Properties". In the configuration which will then open up select "Obtain IP address automatically" and "Obtain DNS server address automatically". Confirm these settings with "OK". Now you are again in the dialogue " Local Area Connection Status ". Now select "Details".
Configuration access In the example shown above the computer was set to obtain IP addresses automatically (DHCP activated "yes"), and it has obtained the IP address 192.168.34.14. The "IPv4 standard gateway" has the IP address 192.168.34.100 and at the same time was DHCP server. The settings must look the same as shown above, then you have access to the configuration under the IP address 192.168.34.100. Note: The IP address of the Computers will be different regarding the last segment.
Configuration access Now you are again in the dialogue " Local Area Connection Status ". Now select the tab "Support". In the example shown above the computer was set to obtain IP addresses automatically (assigned by DHCP), and it has obtained the IP address 192.168.34.13. The "IPv4 standard gateway" has the IP address 192.168.34.100. The settings must look the same as shown above, then you have access to the configuration under the IP address 192.168.34.100.
The configuration wizard The configuration wizard Start the web configuration by entering the identified IP address of the telephone system in the address bar of your web browser followed by /wizard/ e.g. 192.168.34.100/wizard/. As username and password enter admin each. The configuration wizard allows you making the basic settings of the most important data, i.e.
The configuration wizard If you do not find your country in the list please select "INT". Note: The language in the configuration will not be selected by the country setting. This setting is made by the configuration (language setting) of your browser. Deactivate the box behind "Use wizard as cover page" in case you wish to access the configuration of the telephone system directly from now on. As long as this box is activated when accessing the configuration every time the wizard will be started.
The configuration wizard Note: The wizard can only configure your telephone system with the connection type point-to-multipoint connection. If you select point-to-point connection the wizard will be closed. In this case you will have to perform the configuration manually. External telephone numbers an call distribution for the S0 ports This dialogue is only available when at least one of the two S0 ports has been set to external, i.e. for connection to the NTBA of an ISDN connection.
The configuration wizard Assigning the telephone number for outgoing calls Here you enter for each subscriber the telephone number being used with outgoing external calls. Here you configure which telephone number will be signalled to the called party with outgoing calls. At the same time you set which external exchange office line will be used by the telephone connected to the extension when placing outgoing external calls.
Configuration Configuration Configuration via LAN The following describes how to configure the connection. Start your web browser (Internet Explorer 5.0 or higher, Netscape Navigator etc.) The default setting for the tiptel.com and tiptel.comPact IP address is 192.168.34.100 Enter this IP address in the address input field in your browser and confirm by pressing “Enter”. You will then see a request for the username and password.
Configuration You may reach your internet access device via its WAN IP address. Please consult the User's Manual of your internet access device for details on how to reach it via e.g. the internet. Usually you will find the instructions by looking for keywords such as "Remote Access" or "DynDNS“. Configuration via ISDN You can either establish the connection via one of the internal ISDN ports or externally via the public exchange.
Configuration: Settings Configuration: Settings General The configuration is divided into subscriber configuration and administrator configuration. In the following we use the administrator configuration as an example for describing the configuration procedures. The subscriber settings can be taken from the User's Manual of your tiptel.com 822XT/tiptel.comPact 84 Up4. Use the “administrator” link in order to get to the administrator settings.
Configuration: Settings The configuration pages are marked by headlines shown as tabs in the horizontal menu selection (top of the screen) and by web-links in the vertical menu selection at the left edge of the screen. For each tab you will see a number of different sub-items at the left edge of the screen.
Menu: Settings Menu: Settings This defines the main settings for the telephone system. Settings This menu plays a global role as you can enable or disable the basic functions of the telephone system. Please use the online-help as it might be more up-to-date as this User's Manual - in particular when the firmware of the telephone system had been updated. User name Here you can enter a new user name for the administrator. The factory pre-set user name is „admin”.
Menu: Settings Area Code Please enter the area code of your city here. This information is needed for crosschecking existing phone book entries with received CLIP information (caller's phone number) Setting of country To satisfy country-specific requirements, it is necessary to select the desired country here. If the required country is not included in the list, choose „INT”. Note: The language is not set when selecting the country code.
Menu: Settings Off = no music played while call is on hold Int = internal MOH is played back when a call is placed on hold wav = the melody uploaded via the web interface is played when call is on hold (see Uploading). To listen to the recorded music, press the key code for any desired extension. Note: In order to allow problem-free functionality, it is recommended to use the following data format: PCM, 8 kHz, 16 bit, mono.
Menu: Settings Speed dialling Your telephone system provides a speed-dialling list with a maximum of 100 phone numbers, each consisting of 24 digits. The speed dialling numbers can only be used to call external destinations. Consequently, you do not have to enter the prefix for the exchange connection. For each speed dialling number a name consisting of a maximum of 20 digits can be entered. Speed dialling numbers can be dialled at the extensions with the key sequence (-).
Menu: Settings Back Back to the speed dialling menu. Phonebook You can save around 5000 entries with name and call number in the phonebook. You can conveniently make and modify entries via the web interface. Functions „Modify“ or „Add“ enable you to change existing records or create a new entry. You search for a name in the telephone book by clicking the „Search” button. If you enter only the phone number the record for that phone number will be searched.
Menu: Settings Save phonebook The phonebook may be saved here in CSV-format You may import these data to Outlook Express by using the import option of that programme. Upload (phonebook) The phonebook may be transferred from your PC to the telephone system. You may also transfer a phonebook which has been exported from Outlook Express to your telephone system. In order to be able to do this you have to choose the text file format. You may only export the items name and phone number.
Menu: Settings Exception phone numbers / MSNs / DDIs of the telephone system Only enabled in case you selected „All“ first. You may define up to 3 phone numbers / MSNs / DDIs of your telephone system as exception, not to be verified by the call filter. Filter criteria Caller without number = Call is being received without a phone number transferred Caller without number, except 3.1 kHz audio = Call is being received without a phone number transferred. Caller with identification 3.1 kHz (e.g.
Menu: Settings Use standard call distribution = The filter function will be exit and the call will be signalled according to the call distribution set. Applications Unsolicited promotional calls Most unsolicited calls have no caller id.
Menu: Settings This filter makes sure that your Dutch VIP customer can reach you as usual. I.e. all calls from that customer will be distributed according to the call distribution set.
Menu: Settings Emergency numbers Your telephone system provides a list for phone numbers that can also be dialled if authorisation for external calls has not been enabled. Up to 10 numbers of external subscribers (with 24 digits each) can be entered. This ensures that police, fire brigade, or other emergency numbers can be called from every extension. Call data Your telephone system has convenient features for logging call data. The telephone system stores up to 1000 data records.
Menu: Settings Note: This function can be used very comfortably with computer-integrated telephony. Use of project codes / cost centres is supported by a huge number of CTI applications. Call analysis software Remote access to call data The telephone system provides a special file to enable you to regularly query the call data. This file is protected by its own password that you can configure here. The query is usually made at „[hostname]/charges/charges.txt“. Hostname is e.g. „192.168.34.
Menu: Settings With day/night switching enabled you can define up to 6 different profiles. This is done via the corresponding configuration page with the above-mentioned settings (e.g. subscriber settings). On each of these configuration pages you will then find a new bar „day/night switching“ at the top. By clicking the corresponding profile the display of the current configuration page with the corresponding settings will change accordingly.
Menu: Settings You can enter up to six switching times for each day of the week. At the switching time the selected profile is activated for day/night switching. Public holidays You can enter up to 30 holidays here. These days are treated in the time control as Sundays. Note: The sub-menu „Public holidays“ is identical between „day/night“ and „LCR“. Data will have to be entered only once. LCR Note: This menu is only available when it has been enabled in the „Settings“ menu.
Menu: Settings Delete LCR table You can delete the current LCR table here. Provider The connection set up via another telephone company (provider) takes place via a special provider prefix. Enter the desired provider with the provider prefix here. By selecting the ISDN port you can also determine which connection is used to make the call. If you simply want to specify the connection, just leave the provider prefix field empty.
Menu: Settings Configuration examples Example 1: You want to call in Germany with Arcor, but when calling Munich you want to use your standard provider. Under „Provider” define: „Arcor” provider name – provider prefix 01070. Define two zones: „Germany” with the call number 0 „Munich” with the call number 089 Select „Germany” as the tariff zone under „Timer control”. Enter „Arcor” as the provider under time control for weekdays, Saturdays and Sundays/holidays.
Menu: Settings Note: The final „” character means that after replacing the code with the provider prefix all numbers in the dialled call number will be ignored. Expert mode The expert mode is mainly intended to provide you with service functions. Date / time Your telephone system comprises a buffered clock module. The system time can be set either via the web configuration or via the ISDN network (if available). The date/time information is used for creating call information data records.
Menu: Settings Software version The software version of your telephone system is displayed here. Upload (update/configuration) Loading new operating software: Here you have the option to import the current software version. To do this, select the current software or file extension in .fls on your PC. You will find this file on our homepage www.tiptel.com. Note: After a firmware update, the telephone system will automatically be restarted. The current settings remain unchanged.
Menu: Settings Telephone system restart Use this function to restart your telephone system manually. Voicemail Note: This menu is only available with a tiptel VCM-Module installed Unassigned folder on the MMC ICM and OGM from deleted subscribers or cancelled voice boxes are retained until they are deleted manually. At this point you can assign the complete directory with all of a subscriber's or services' ICM and OGM whose voice box is not yet switched on.
Menu: Ports Menu: Ports ISDN At this menu external and internal S0-ports are configured Settings Your telephone system has one S0-port fixed externally, one S0-port fixed internally and two S0-ports switchable externally and internally. If the optional (included in tiptel.compact-models) tiptel 4S0/Up0 modul is installed, there are additionally four ports available switchable to S0 internally or S0 or Up0 internally. For the external S0, you can choose between a point-to-point and multipoint interface.
Menu: Ports If no further voice channel is available for call forwarding, forwarding cannot take place. If the CD external function is activated, the call forwarding is carried out directly by the external line. The disadvantages described above no longer occur. However this service must be enabled. Note: This service is not supported by every telephony network provider. When more than one subscriber is being addressed external CD will not be carried out.
Menu: Ports „Private“ to MSN 4280, the telephone will display the name „Private“ instead of „Call for MSN 1“. Note: External and internal numbers may be identical. With this telephone system DDIs must not be identical with internal extension numbers. You can, however programme them this way. In case you also received the DDI „0“ from your provider, you must assign this DDI to an extension by all means. This can of course also be the extension which has been defined as operator.
Menu: Ports Analogue (FXOs) Note: This menu is only available with a tiptel 2FXO/4FXS-modul installed Settings Operator Here you can define the subscriber to be used as operator. With a not existing call distribution the call will be signalled at the operator defined. This function will only be needed with DDI-capable analogue exchanges. Fax switch With an enabled fax switch all calls will be accepted without exceptions.
Menu: Ports the ringing signal with your analogue telephone. You should select a ringing signal which can follow the call rhythm set. Advice of charges This menu is used to set whether charges shall be signalled at your analogue port“. If a fax machine or a modem is connected, the charging signal should be disabled in order to avoid the interruption of connections. Call waiting signal allowed This menu is used to allow or block the call waiting signal.
Menu: Ports phone system, the programming mode has to be activated in the first place by entering the key code PIN. In this case, the web configuration must not be carried out via the RS232 interface (required for the DECT-Z 500 connection). Port assignment To connect to the telephone system, your DECT-Z 500 base station is provided with 8 analogue ports (port 1 – 8). These ports correspond to potential handsets 1 - 8.
Menu: Ports Serial number The serial number for the selected handset has to be entered here. This serial number is indicated in the battery compartment of your handset. User name Enter the user name for the handset here. The name should correspond to the relevant subscriber. This name will be displayed when another handset is called. Standby text The text to be displayed in the idle state has to be entered here. Presentation text This text is displayed in case of a connection to another handset.
Menu: Subscriber Menu: Subscriber General The subscriber list shows all subscribers at a glance. Busy extensions / busy subscribers are marked red and those called are marked in yellow. Subscribers who are notified at several extensions or who have the call-waiting signal enabled can be called even if they are busy. If several subscribers have been assigned to one extension, this may result in congestion. In this case, a free subscriber is not able to place a call.
Menu: Subscriber Day/night Switching Day/night profile Here you can select the day/night profile for which your settings should apply. Group Group selection Select the group that you want to configure here. Create a new group using the „New” setting or select an existing group. After the configuration you can create the group with the button „Create“. If you wish to configure a group after the configuration click on the button „Save“. Name Enter a meaningful name for the group here.
Menu: Subscriber phone. The caller hears the „subscriber busy” signal as a rejection or is transferred to the entered rejection location. Linear (chain call without time out) this option means that only the first subscriber (Index 01) from the subscriber list receives the signal for a call. If this subscriber is busy, the next subscriber on the list is called. If no other subscribers are available in the list, the caller receives the „subscriber busy” signal or is transferred to the rejection location.
Menu: Subscriber Call distribution You specify the call distribution when creating a subscriber under „incoming external call assignment”. This indicates which subscriber is assigned to a particular external call number (MSN/DDI). All subscribers are listed for each call number. The assigned subscribers are marked accordingly. Here you can also change the call distribution. You must activate or deactivate the desired subscribers with the mouse while holding down the „Ctrl” button.
Menu: Subscriber Note: Name as well as the internal phone number may only be assigned once. Modifying a subscriber From the subscriber selection options determine the subscriber you want to modify. Modify the desired settings. The modified parameters are stored by pressing the „Save” button. Subscriber Name Enter the subscriber’s name here. Phone number The telephone system manages internal phone numbers consisting of 1 to 20 digits each.
Menu: Subscriber No exchange authorisation National exchange authorisation International exchange authorisation Special numbers (where available and released) and emergency numbers can override the exchange authorisation set. Requirement: An MSN/DDI for outgoing calls must be selected for the subscriber. Call forwarding targets This menu is used to programme the authorisation for call forwarding.
Menu: Subscriber Allocation for incoming external calls Here you can set which external MSNs or DDIs are used to call the subscriber. Simply select the desired MSNs in the table that is displayed. Requirement: entry of external MSNs in menu „ISDN-access“ (see above). Allocation for outgoing external calls Here you have the option to choose between „random” and „according to allocation table”. If you select „random”, an outgoing call will be routed through any random S0 port.
Menu: Subscriber correct entry is confirmed by a confirmation tone. You will then hear the internal or external dialling tone. When the dialling tone can be heard DTMF detection is activated. Via DTMF you can now dial another extension or an external subscriber. With activated callback the connection will be cut automatically after the confirmation tone and you will receive a call back to the entered number (see below). Call back In order to register the charges incurred when dialling-in (e. g.
Menu: Subscriber ic exchange connection is also executed if no exchange authorisation is available. This is necessary in order to ensure that emergency phone numbers can be dialled. As soon as additional digits that do not belong to an emergency number are dialled, the connection is terminated. Note: The „automatic exchange connection” feature must be enabled. The required exchange authorisation must also be available.
Menu: Subscriber You now have the option to enter that number. If you do not wish to change the presettings carried out by the administrator, just leave that field empty - which should be the normal case. Call forwarding Call forwarding is executed within the telephone system and can be configured individually for every subscriber. It is possible to forward calls to internal and external calling destinations. A maximum of two calls can be programmed for forwarding in succession within the telephone system.
Menu: Subscriber System telephone Your telephone system supports the „tiptel 82/83 and 85 system” system telephones. An individual MSN has to be entered in each system telephone for identification purposes. If several MSNs are entered, only the first MSN will be used for identification. The system functions are configured using the web configuration interface of your telephone system. First, determine the desired system telephone using the MSN/subscriber option.
Menu: Subscriber Here you can enter the necessary PINs. If you wish that function to be disabled just leave the field empty. PIN for hands-free mode You can define a 4-digit PIN for hands-free operation here. The default value is „0000”. PIN for room monitoring You can define a 4-digit PIN for room monitoring here. The default value is „0000”. Assignment of the functional keys Status CO-line access For this function, the LED indicates whether a CO-line is available for an external call.
Menu: Subscriber ternal line (dialling tone after destination exchange connection). The handsfree mode is not automatically activated when the handset is lifted. Note: This setting permits access for this subscriber to an otherwise blocked outside line (menu option „outside line permission for outgoing calls”: None) to an outside line via a special MSN/DDI! LED flashing => an incoming call for this MSN/DDI Action: Pressing the key activates the hands-free mode, and the incoming call is picked up.
Menu: Subscriber Call forwarding no response Enter the call number of the forwarding destination (internal or external) here. When the function key is pressed, your system telephone will engage a delayed forwarding for the specified subscriber. The telephone rings for 15 seconds (pre-set parameter, time can be set according to individual requirements) before the incoming call is forwarded to the programmed destination number.
Menu: Subscriber Day/night switching Here you can stipulate the individual profiles for day/night switching on the buttons of your system telephone. When making the selection, please note that the selected profile and day/night switching must be activated in advance for the function. LED on => the corresponding profile is activated Action: none LED off => the corresponding profile is not activated Action: Pressing the button activates the profile.
Menu: Subscriber box is called. The hands-free mode is not automatically activated when the handset is lifted. LED flashing=> an incoming call for the voicemail box Action: Pressing the key activates the hands-free mode, and the incoming call is picked up. The hands-free mode is not automatically activated when the handset is lifted. Voicemail box status warning You can set a display to notify you when your voicemail box is full.
Menu: Subscriber Remote dial-in The dialling-in process of your telephone system enables you to log on to your telephone system externally via ISDN and to access the configuration user interface. Note: Please make sure that your ISDN adapter and CAPI driver have been configured correctly. Install the PPP data service for an external MSN and use a dial-in connection with the settings indicated in the „PPP data service” menu.
Menu: Subscriber Voice box (function) Activate the voice box for the selected subscriber here. Maximum memory Your voicemail system has a recording capacity of 3 up to 15 hours. Assign the desired recording capacity to the subscriber here. Settings voice box Stand-by mode This switch toggles the telephone’s stand-by mode on and off. Language Select the language for the voice box's voice announcement here.
Menu: Subscriber set the format conversion to "PCM (8kHz; 16Bit; mono)" under "Properties". You can then save the file (OGM) and upload it to the telephone system via the web interface. In this format, OGMs with a maximum length of 15 minutes can be uploaded. Note: If you wish to speak the OGM via a telephone, use the relevant function in the remote control. File selection Select the desired audio file here. Then start the transfer via the web interface.
Menu: Subscriber In configuration you have activated the remote access and entered a remote access code. After a call you can now enter the remote access code during the OGM to enter remote access mode. QRC-(Quick Remote Control) The QRC (quick remote access) number allows you to carry out remote access externally without entering the remote access code.
Menu: Subscriber Message transfer Message forwarding gives you the opportunity to be informed of received messages automatically. Activate message forwarding You can switch message forwarding on here. The following services are available: 1. SMS After receiving a voice recording an SMS is sent automatically The following settings are relevant for this function: Target call number SMS settings under "Set up service" 2.
Menu: Subscriber Target call number Repeating the OGMs Message collection Number of reminders Reminder time Target call number You enter the number of the messaging here. The target call number can be up to 40 digits in length and must contain the outside line and area code for external destinations. Repeating the OGMs The frequency for stipulating the message forwarding OGM is stipulated here. You can enter a number between 1 and 8. Number of recordings (message collection).
Menu: Subscriber Configuration Similar to LAN, the configuration is performed via a web browser. To do this, it is necessary to set up a remote data transmission network on your PC. Select your ISDN.
Menu: Subscriber Provider Name To provide a better overview enter the name of your provider here. Call number provider Enter the call number of your provider here. In Germany, for example, you can reach the Deutsche Telekom message centre nationally by calling "0193010". Log in call number To log in and out you have to send an SMS to an address stated by the provider. The target address for Deutsche Telekom is 8888 and is set as the default.
Menu: Subscriber Call Manager Note: This menu is only available with a tiptel VCM-Module installed. Automatic switchboard The call uses the automatic switchboard function to decide the target with which he wants to be connected by pressing a number on his tone dialling (MFV) telephone. This makes your system into a direct dial system. In addition calls are removed from any available switchboard as the caller himself can connect to the desired contact.
Menu: Subscriber Name You can change the name of the information system here to provide better clarity. Phone number Your automatic switchboard is also available internally for test purposes using the call number stated here. Brief description For documentation purposes you can enter a brief description here, e.g. the room number. Default target Here you should select a transfer target which will automatically be called in case the caller does not make a choice.
Menu: Subscriber Greeting and transfer The greeting and transfer function transfers the caller directly to the connection target. During the signal the caller hears the welcome message. If the target is engaged the caller is played the position message until they are connected. Remark: To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after one minute in some cases, e.g. in idle state or if the called target does not pick up the phone.
Menu: Subscriber Target number for CF Enter the subscriber here that is to be connected after the welcome message. Maximum number of simultaneous calls Enter here how many callers should be accepted at the same time. In case you wish to unlock external voice channels for other phone calls you will have to select a smaller value here. Outgoing messages Welcome message A call is answered with the welcome message. Position message After the welcome message the caller is transferred to the holding loop.
Menu: Subscriber distribution via the day/night switch in order to receive different information systems at a particular external MSN depending on the time of day. Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages. The desired capacity for announcements should be assigned to the function „information system“ here. Memory assignment The free recording capacity is shown here.
Menu: Network Menu: Network Your telephone system has 4 Ethernet jacks that are connected to each other by a switch.
Menu: Network assign a different port to your telephone system’s web server. You can choose from three different ports here. The web server is then addressed from the Internet with the telephone system’s WAN IP address (matches the “local IP address” information in the Internet connection status field) and specified port (e.g. “82.82.103.180:8080”). Don't forget to forward this port to the local IP address of your telephone system in your internet access device.
General settings General settings Reset the telephone system The factory default settings of the telephone system can be restored using the following key combination: PIN Please wait until the telephone system is again ready to be operated (Power LED permanently ON). If you cannot find the telephone system any longer in your network because e.g. the network setting were changed you can reset these to factory default separately.
Troubleshooting Troubleshooting Status-LEDs If you suspect that a malfunction or fault has occurred, the status LEDs of the telephone system can provide first indications of a possible cause. Status-LEDs tiptel.com 822XT/tiptel.comPact 84 Up4 Subject to change without notice! Power: FLASHING during the boot process. ON, when system is ready. EXT: FLASHING if at least on analogue CO line is busy (only with analogue CO-Module installed). ON, if at least one ext. B channel of S01 is busy.
Troubleshooting Status-LEDs tiptel.com 822 rack/ tiptel.comPact 84 Up4 rack All functions as above. Subject to change without notice! LED „P“: Power LED „I“: VoIP LED „D“: Online LED „M“: VM Note: When starting the telephone system, a rotating light over all LEDs is seen during the initialisation phase. After the tiptel VCM-Module has been installed for the first time, it has to be initialised. LED "VM“ does not light for some 5 minutes.
Troubleshooting Analogue terminal with no dial tone The terminal is probably faulty. Pull out the plug of the terminal and plug it into a functioning extension. If the terminal does not work for this extension either, contact your local dealer to replace the device. If the terminal functions at the new extension, either the analogue connection is faulty or there is a problem with the wiring. Please contact the company that installed your telephone system.
Troubleshooting Note: For further questions please contact your specialist dealer who may also provide remote servicing. The Tiptel.com GmbH Service Centre offers comprehensive support.
Technical Specifications Technical Specifications ISDN connection 4 S0 ports when configured as external access: S0 basic access (EURO-ISDN) when configured as internal access: Operating mode: Supply: Protocol DSS1 Point-to-point or multipoint interface Protocol DSS1 multipoint interface 40 V +5 % / -15 % max. 2 W Analogue connections Supply voltage: Supply current: Ringing signal: Frequency of audible tones: Charge pulse: Max.
Appendix Appendix General command summary Select outgoing internal number internal number Completion of Call on No Reply on (CCNR) Completion of Call on No Reply off (CCNR) Call forwarding always off Call forwarding always on target Team log on (only with team mode "dynamic") nnn (nnn=Team number) Team log off (only with team mode "dynamic") nnn (nnn=Team number) Call forwarding always on (follow me) own phone number Forward external connecti
Appendix (CCBS) Completion of call to busy subscriber off (CCBS) Call waiting off Call waiting on Pick-up targeted exchange connection nnn nnn = Number of the external S0 port Call forwarding on no reply off Call forwarding on no reply on destination Call forwarding when busy off Call forwarding when busy on destination Speed dial 00 - 99 Telephone book (only with System / ISDN telephones) Pick-up answering machine Rese
Appendix ber) Display IP address (display via Displayinfo and call-back) Programme IP address PINxxxxxxxxxxxx Display subnet mask (display via Displayinfo and call-back) Programme subnet mask PINxxxxxxxxxxxx Display subscriber: Incoming routing (display the first assigned incoming MSN) Display subscriber: Outgoing routing (display the first assigned outgoing MSN) Subscriber configuration: Set routing (outgoing and incoming MSN) x PIN*ext.
Appendix Function codes for analogue terminals During the call Hold / inquiry Reject waiting call End active call and switch to call waiting Hold active call, accept call waiting or switch to held call Start conference between held and active call Forward call waiting (without accepting it) Trace subscriber (MCID) Parking a call nn nn = 2 digit park number Reconnecting a parked call nn nn = 2 digit park number 111
Appendix Flow chart outgoing calls Outgoing call, external Exchange authorisation No Yes Yes No credit remaining? No Yes Dialling blocked? No * e.g.
Appendix Flow chart outgoing number transfer Outgoing call, external Caller’s number Yes * If an external call is forwarded for a certain subscriber, in administrator mode under "Subscriber settings - Authorisations" you can choose between transmitting of call numbers from "Device" and" Caller". To transmit the call number of the caller, "CLIP - number screening" must be applied for with your network provider.
Appendix Call number as per table or first MSN of the connection B channel LCR *** Yes No *** If an external call is established explicitly via an So port/B channel (function key for system telephones or automatically via the LCR; the device will still attempt to transmit the outgoing number as per the table (or any). If the table still does not contain the So port/B channel that is chosen, the first MSN of the connection of the connection used will be transmitted.
Appendix Flow diagrams for call manager Automatic switchboard Call Announcement with DTMF evaluation Pressed i no Simulation: “1 was pressed“ yes Outgoing message complete? no button? i=1 through 9 yes yes Pressed 0 button? no Position 1? Position message withMusic on Hold no yes no Transfer worked? yes Delete position 1,shift position list END 115
Appendix Greeting and transfer Call Greeting Position 1 no Position message with Music on Hold ? yes Transfer worked properly? no yes Delete position 1, shift position list END 116
Appendix Information system Call Greeting announcement with DTMF evaluation no Pressed i button? i=1 through 9 yes IS announcement yes Pressed 1 through 9? no yes pressed 0? no no Announcement comyes END 117
Appendix Explanation of terms Exchange connection Method of setting up an external call. A distinction is made between manual, automatic, destination and VIP exchange connection. Exchange tone Network operator’s dialling tone. Possibility to dial an external subscriber number. Call-waiting tone Different signals are used for internal and external waiting calls. Point-to-point connection This type of connection is also referred to as point-to-point operation (PP).
Appendix Dynamic IP address IP address that is assigned by an Internet provider that is only valid for the dial-in period. When dialling in again a new/altered IP address is usually assigned. Busy-on-busy Mode for operating the telephone system in which incoming external calls receive a busy tone as soon as an extension is occupied. Terminal General term for a device connected to the telephone system. This can be a telephone, fax machine, modem, PC card, etc.
Appendix Mbps Megabits per second. Measuring unit for data transfer rate (bandwidth) e.g. in networks. multipoint interface This type of connection is known as multipoint interface. It enables the parallel connection of up to eight terminals to one S0 bus. DTMF Dialling process where the dialling information is transmitted via a tone sequence. MSN Message switching network. Also called multiple subscriber number.
Appendix S0 interface Term for an ISDN connection. The S0 interface comprises two B(asic) channels and one D(ata) channel. A connection can be set up on each of the S0 interface’s B channels. The S0 interface is controlled via the D channel. Server A computer that is connected with the network and shares resources with other network users. SSID Service Set Identifier. This station code is entered through operator software into the access points and can be freely selected.
Appendix Service You have purchased a modern product of Tiptel.com GmbH, which was designed and manufactured in Ratingen near Düsseldorf. Our high-tech manufacturing facilities “Made in Germany” grant a continuous level of the highest quality. This is even underlined by our certification according to DIN EN ISO 9001. If, however, problems occur or you have questions on operating the device, please contact your local dealer.
Appendix Notes on settlement: Repairs can only be conducted by the Tiptel Service. A warranty repair does not prolong the warranty period – neither for the replaced parts nor for the device. This guarantee is not transferable and shall expire if the device is sold on to another party. It shall also expire if the device is interfered with by third parties or if the serial number on the device has been removed or made illegible. There is a guarantee seal on the device.
Appendix Notes on care Your telephone system does not require maintenance. Clean the housing surface only with a soft, slightly damp cloth or an antistatic cloth. Never use a dry cloth (electrostatic charges may result in malfunctions in the electronics). Please do not use chemicals or abrasive cleaners.
Index Settings .......................................... 43 Configuration ..................................... 41 Configuration ISDN access .................................. 63 Configuration subscriber ...................................... 70 Configuration Network .......................................... 99 Configuration file ................................ 60 Configuration via ISDN ...................... 42 Configuration via LAN ........................ 41 Copying a subscriber ......................
O Follow me .......................................... 78 Funktionstasten ................................. 81 Operating the telephone system ......... 9 Operator............................................. 64 Outgoing MSN ................................. 112 Outgoing telephone number ............. 78 Outside line ...................................... 111 G General settings............................... 101 Group mode ...................................... 71 Group selection .........................
Subscriber.................................... 70, 77 Create ............................................ 73 Subscriber name ............................... 74 Subscriber selection .......................... 73 Subscriber selection .......................... 80 System network name ....................... 99 System telephone .............................. 80 System telephone .............................. 20 Time control ................................. 56, 58 Troubleshooting ..............................
Tiptel.com GmbH Business Solutions Halskestraße 1 * (1,49 EURO/Min. aus dem Festnetz der Deutschen 40880 Ratingen Telekom, abweichende Mobilfunkpreise möglich) Deutschland Tel.: 0900 100 – 84 78 35* Vanity Tel.: 0900 100 – TIPTEL* Internet: www.tiptel.de International: www.tiptel.com Tiptel GmbH Ricoweg 30/B1 2351 Wiener Neudorf Österreich Tel.: 02236/677 464-0 E-Mail: office@tiptel.at Internet: www.tiptel.at Tiptel AG Bahnstrasse 46 8105 Regensdorf Schweiz / Suisse / Tel.: E-Mail: Internet: Tiptel B.V.
