Technical data

Appendix
103
Initially, the purchaser shall have only the right of subsequent performance.
Subsequent performance entails either repair or the supply of an alternative
product. Exchanged devices or parts shall become the property of the specialist
dealer.
If subsequent performance is unsuccessful the purchaser can request either a
reduction in the purchase price or withdrawal from the contract.
The purchaser must notify the dealer of any defects found without undue delay.
Proof of the guarantee entitlement shall be furnished by standard proof of purchase
(till receipt or invoice).
The guarantee entitlement shall expire if the purchaser or an unauthorised third
party interferes with the device. Damage caused by inappropriate handling,
operation, storage or by force majeure or other external influences shall not be
covered by the guarantee.
The guarantee shall not cover any consumables (e.g. batteries) or defected that
only slightly impair the value of serviceability.
Claims for damage caused by transport shall be asserted to the shipping company.
Notes on processing:
Repairs will only be carried out by TIPTEL Service. With our 48 hour repair service
you will usually receive a repaired device or a replacement after 2 working days
plus the usual delivery period. If the device is repaired during the guarantee period,
the guarantee shall not be extended for the replaced parts or for the device. This
guarantee is not transferable and shall expire if the device is sold on to another
party. It shall also expire if anyone other than TIPTEL Service staff interfere with the
equipment or if the serial number on the equipment is removed or rendered
illegible. The device is marked with a guarantee seal. Please take care to ensure
that this is not damaged because your guarantee will also expire if it is.
The General Terms and Conditions of Tiptel.com GmbH Business Solutions, which
are part of the contract for a dealer, shall also apply. In the event of a complaint, the
defective product should be sent to the address below together with a description
of the defect and proof of purchase.
In Germany In Austria In Switzerland
Tiptel.com GmbH Tiptel GmbH Tiptel AG
Business Solutions
Service Service Service
Halskestraße 1 Ricoweg 30/B1 Bahnstrasse 46
40880 Ratingen 2351 Wiener Neudorf 8105 Regensdorf