Installation Manual (UK) ISDN Telephone Systems tiptel.com 410 tiptel.com 810 tiptel.com 411 tiptel.com 811 tiptel.comPact 42 IP 8 tiptel.
Table of contents Table of contents Table of contents ........................................................................................... 3 Introduction .................................................................................................... 8 Notes .............................................................................................................. 9 Product package ........................................................................................
Table of contents Configuration access ..................................................................................... 31 Identification of the IP address ................................................................... 31 Changing the IP address at a telephone ................................................... 32 Direct connection to a computer................................................................ 33 Web configuration access .............................................................
Table of contents Timecontrol ............................................................................................. 61 Public holidays ........................................................................................ 61 Configuration examples .......................................................................... 62 Expert mode ............................................................................................... 63 Date / time .....................................................
Table of contents Subscriber .................................................................................................. 83 Settings ................................................................................................... 83 Call forwarding ........................................................................................ 85 Charge account ...................................................................................... 85 System telephone .......................................
Table of contents Tips and tricks ................................................................................................ 112 Function call-through / call-back................................................................ 112 Groups ........................................................................................................ 113 Different companies - one telephone system ............................................ 114 Greeting and answering machine ....................................
Introduction Introduction Congratulations on your purchase of this ISDN telephone system - a future-proof solution, Already prepared for Voice-over-IP (VoIP), (*) Permits modern telephone calls to be made with the high performance telephone system, An optional (*) Voicemail- and Callmanagement-Module not only provides you with an individual answering machine for each subscriber.
Notes Notes We reserve the right to make changes to this User's Manual or the hardware described at any time and without prior notice. The current version of the User's Manual is also available as a pdf file on the Internet at www.tiptel.com. The texts and illustrations of this user's manual have been compiled with the utmost care. However, errors cannot be ruled out completely. The publisher cannot be held liable for any incorrect information or consequences arising as a result.
Notes Product package Please check that you have received everything before starting installation. The delivery includes: 1 tiptel.com 410, 810, 411, 811, tiptel.
Notes Directions for the operation of the telephone system This ISDN telephone system has been designed for use at ISDN connections according to Euro ISDN protocol DSS1. Using the system on other connections can cause malfunctions. This ISDN telephone system has been designed and manufactured in accordance with the „Information Technology Equipment Safety” standard (EN 60950). Only devices complying with this or an equivalent directive may be connected to this ISDN telephone system.
Notes Environmental compatibility No contact with substances harmful to human health can occur if the system is used properly. The synthetic materials used in this device consist of partially recycled granulate. Our packaging does not contain any synthetic materials. Only cardboard and paper from partially recycled material is used.
Interfaces Interfaces The system provides interfaces as follows: Slot (long) for FXO-Module Power supply connector for connection to AC adapter (no need to pay attention to polarity, but do not shift!) Two slots (short) for one VCM-Module and one VoIP-Module each So external opt. FXO conn. LAN-Connector Analogue ports Western-jacks ports 1 | 2 | 3 | 4 Only tiptel.com 810, 811, tiptel.comPact 42/82 IP 8: Analogue ports 2 screwing terminals a/b per extension incl.
Interfaces ISDN-ports (S0) S0 external: Connection to a point-to-point or multipoint interface according to Euro ISDN (DSS1) S0 internal (not included in tiptel.com 410, tiptel.com 810 and tiptel 41 Home): Connection to multipoint interface for ISDN devices according to Euro ISDN (DSS1) Analogue ports (a/b) The system provides Western-jacks for the first 4 analogue extension ports. In order to be able to use the screwing terminals the cover has to be removed.
Interfaces Terminals It is possible to connect analogue telephones, answering machines, fax machines and PCs to the tiptel.com telephone system family. tiptel.com 411, 811, tiptel.comPact 42/82 IP 8 and tiptel 42 Home also support ISDN telephones and TIPTEL system telephones. The range of operation and use of features depend on the terminal used. Please also observe the User's Manuals for the terminals.
First start-up First start-up This telephone system has been designed as a Plug & Play device, i.e. after connecting the terminals, connecting the telephone system to the mains supply and switching on the power supply, the system is ready to use. In case you wish to operate the system at a point-to-point connection please dial from any phone. There is a difference between configuring the telephone system, e.g. by an administrator, and configuring by individual subscribers.
Connecting the telephone system Connecting the telephone system Removing the cabinet cover In case you wish to use port 5 through 8 with telephone systems comprising 8 analogue ports or you wish to jumper ISDN ports from internal to external or vice versa, or you wish to install or remove terminations resistors of the S0 ports, or you wish to install modules you will have to remove the cabinet cover.
Connecting the telephone system Connecting the telephone system to an analogue exchange office In order to operate tiptel.com 410-811 at an analogue exchange office you need the optional 2FXO Module. With tiptel.comPact 42/82 IP 4 this module has already been integrated. The telephones system can be operated at up to two analogue exchange office lines. Take both connection cables and make a loop with both of them through the ferrite clamp bead which came along with your telephone system.
Connecting the telephone system Connecting the telephone system to an ISDN (NTBA) connection Take the ISDN cable which has 8 pin western plugs at both ends. Connect one end to the port at the very left of your telephone system. Connect the other end to the connector of your ISDN NTBA. The second S0 of your telephone system next to the left hand port is set to internal as factory default. If you have jumpered this port to external you can connect the NTBA of a second ISDN connection to this port.
Connecting the telephone system In case you do not want to use the first S0 port of your telephone system for an external ISDN connection you can jumper this port to internal and then connect another ISDN or system telephone. Notes: ISDN terminal devices in order to operate a corresponding internal telephone number.
Connecting the telephone system Connecting several ISDN telephones by using an ISDN switch ISDN S0 buses of the telephone systems are installed as jacks for a RJ-45 western connector. At the internal S0 buses of the telephone systems you can directly connect an ISDN or system telephone. If you wish to connect more than one telephone you may use an ISDN switch. This switch is connected to the telephone system's connector and provides you with the option to connect a number of ISDN telephones.
Connecting the telephone system Connecting several ISDN telephones by using an S0 bus As an alternative to directly connecting the telephones you can also install an S0 bus from the telephone system. In order to do so below the telephone system you must install an ISDN wall socket or a universal wall socket. With ISDN wall socket outlets both jacks are in parallel, with universal wall socket outlets the two jacks can be connected to separate cables.
Connecting the telephone system The first wall socket has to be connected to the internal S0 port of the telephone system by using an ISDN or network patch cable. Further wall sockets are used for plugging in ISDN or system telephones. With this type of bus outlets are in series. The last outlet gets termination resistors installed. The other side of the bus is terminated within the telephone system (termination resistors are installed). The telephone system in this case is the start of the bus.
Connecting the telephone system Changing S0 port settings As factory default setting the first (left hand side) S0 port of the telephone system is set to external for operating at the NTBA of an ISDN connection, the second S0 port (second jack from the left) is set to internal intern for operating ISDN or system telephones. I you wish to operate the telephone system at two ISDN connections you can also set the second S0 port to external.
Connecting the telephone system In case both S0 ports are jumpered to internal the total power consumption must no exceed 2 W. Please pay attention to the power requirements of terminal devices fed via S0.
Connecting the telephone system Connection by using installation cable In order to do so you will have to remove the cabinet cover (as shown above). Connect one pair of wires each to the corresponding screwing terminal pairs 1 through 8. Only used twisted pair cable, type J-Y/ST/Y. Here you can connect telephone cable with the other end connected to a telephone wall outlet. In Germany for this purpose telephone wall outlets type TAE are being used.
Connecting the telephone system With an NFF outlet the first extension will be connected to pins 1 and 2 at the top screwing terminal bar (using the left hand side N coded and the centre F coded jack) and the second extension will be connected to pins 1 and 2 of the lower screwing terminal bar (using the right hand F coded jack). Note: In other countries instead of TAE type outlets other standards are being used for wall outlets.
Connecting the telephone system Connection of IP telephones In telephone system's configuration you must first set up a subscriber, in whose settings und "Designation of extensions" the item "SIP Proxy Port" must be activated. In order to be able to use an IP telephone at the subscriber's end a password must be set. In the configuration of the IP telephone as registrar the IP address of the telephone system, and as port the SIP proxy port (factory default is 5062) set in the telephone system must be used.
Connecting the telephone system Connection your telephone system to mains Connect your telephone system to mains by using the AC adaptor. The "power" LED at your telephone system will start flashing. Different LEDs will come on and off. The "power" LED will flash for some 90 seconds. After that it should be lit permanently. By all means wait that long. Only after that the telephone system will be in operation.
Connecting the telephone system Note: The first S0 port of the telephone system is factory default set to ISDN point-to-multipoint connection. If you have an ISDN point-to-point connection, at a connected telephone you must dial the digits to set the port to point-to-point connection. Only after doing so external calls are possible.
Configuration access Configuration access Configuration of the telephone system is done via a web browser. There is no need for any other software. Most users have an internet access via a router with computers connected to that router to which also the telephone system was connected. A router usually has a DHCP server integrated, which assigns correct IP addresses to all connected devices.
Configuration access Some 10 seconds later the telephone system will call the telephone and show you the IP address on the telephone's display. It should be an IP address from the address range of your network. Write down this IP address. Note: You can either use an analogue, an ISDN, or an system telephone to query the IP address. However, the telephone must be equipped with a display. IP telephones cannot be used for this purpose.
Configuration access Direct connection to a computer If you do not have a network you can also connect the telephone system directly to a computer which has a network adapter integrated. In this case connect the LAN port of the telephone system with the LAN port of your computer by using the attached network cable. After that power up the telephone system her, wait for three minutes and then start up your computer. The telephone system's IP address now is 192.168.34.100.
Configuration access Trouble shooting If you do not see the window asking you for username and password after entering the IP address, the telephone system has not been connected properly via LAN to your network or computer of your computer's network settings are not correct. In this case please connect your telephone system's LAN port directly to the computer's LAN port by using the attached network cable. The power up the telephone system her, wait for three minutes and the start up your computer.
Configuration access Windows 7 Windows XP Network settings in Windows 7 Click on "Start", then on "Control Panel" -> Network and Internet -> View network status and tasks” and the select on the left hand side "Change adapter settings". Then you can see the LAN connection. Double-click on LAN connection and the “Local Area Connection Status” will open. There you will have to select "Properties". Select "Internet Protocol Version 4 (TCPIPv4)“ and then "Properties".
Configuration access Now you are again in the dialogue " Local Area Connection Status ". Now select "Details". In the example shown above the computer was set to obtain IP addresses automatically (DHCP activated "yes"), and it has obtained the IP address 192.168.34.14. The "IPv4 Default Gateway" has the IP address 192.168.34.100 and at the same time was DHCP server. The settings must look the same as shown above, then you have access to the configuration under the IP address 192.168.34.100.
Configuration access Note: The IP address of the Computers will be different regarding the last segment. The first computer connected will be assigned by the telephone system's DHCP server with 10, the second with 11 and so on. Network settings in Windows XP Click on "Start", then on "Control Panel", then on "Network and Internet Connections". Now click on "Network Connections". In the window which pops up now you will see the LAN connection.
Configuration access In the example shown above the computer was set to obtain IP addresses automatically (assigned by DHCP), and it has obtained the IP address 192.168.34.13. The "Default Gateway" has the IP address 192.168.34.100. The settings must look the same as shown above, then you have access to the configuration under the IP address 192.168.34.100. Note: The IP address of the Computers will be different regarding the last segment.
The configuration wizard The configuration wizard Start the web configuration by entering the identified IP address of the telephone system in the address bar of your web browser followed by /wizard/ e.g. 192.168.34.100/wizard/. As username and password enter admin each. The configuration wizard allows you making the basic settings of the most important data, i.e.
The configuration wizard Country setting In order to comply with country specific settings you must select the required country. If you do not find your country in the list please select "INT". Note: The language in the configuration will not be selected by the country setting. This setting is made by the configuration (language setting) of your browser. Deactivate the box behind "Use wizard as cover page" in case you wish to access the configuration of the telephone system directly from now on.
The configuration wizard Configure the external connection This configuration item is only available when at least one of the two S0 ports is set to external, i.e. for connection to the NTBA of an ISDN connection. Here you configure whether you have an ISDN point-to-multipoint or a point-to-point connection. With an ISDN point-to-multipoint connection with one connection you have more then one (usually three, ten at most) different telephone numbers. These can also be consecutive.
The configuration wizard Fax switch at an analogue exchange office line This menu is only available with an installed foreign exchange office module for accessing analogue external lines. If you wish to divert incoming fax messages automatically to a certain extension the you will have to activate the fax switch. If you have activated the fax switch as shown above the telephone system will automatically take incoming calls and verifies whether this call is a fax message or a voice call.
The configuration wizard External telephone numbers an call distribution for the S0 ports This dialogue is only available when at least one of the two S0 ports has been set to external, i.e. for connection to the NTBA of an ISDN connection. Here you enter the number of the first ISDN connection. You can enter up to telephone numbers. The number(s) have to be entered without area code. To each telephone number you can optionally also assign a designation. This is only for your orientation.
The configuration wizard External telephone numbers an call distribution for the analogue exchange office ports This menu is only available when the analogue exchange office module has been installed. Here you enter the telephone number for the first analogue port (port 5, second connector from the left) and optionally a designation. The number has to be entered without area code. On the right hand side you select the extension(s) which should ring when the individual telephone number(s) are being called.
The configuration wizard Assigning the telephone number for outgoing calls Here you enter for each subscriber the telephone number being used with outgoing external calls. Here you configure which telephone number will be signalled to the called party with outgoing calls. At the same time you set which external exchange office line will be used by the telephone connected to the extension when placing outgoing external calls.
Main Configuration Interface Main Configuration Interface General The configuration is divided into subscriber configuration and administrator configuration. In the following we use the administrator configuration as an example for describing the configuration procedures. The subscriber settings can be taken from the User's Manual of your telephone system. Use the „administrator” link in order to get to the administrator settings.
Main Configuration Interface The configuration pages are marked by headlines shown as tabs in the horizontal menu selection (top of the screen) and by web-links in the vertical menu selection at the left edge of the screen. For each tab you will see a number of different sub-items at the left edge of the screen.
Menu Settings Menu Settings This defines the main settings for the telephone system. Settings This menu plays a global role as you can enable or disable the basic functions of the telephone system. Please use the online-help as it might be more up-to-date as this User's Manual - in particular when the firmware of the telephone system had been updated. User name Here you can enter a new user name for the administrator. The factory pre-set user name is „admin”.
Menu Settings Area Code Please enter the area code of your city here. This information is needed for crosschecking existing phone book entries with received CLIP information (caller's phone number) Setting of country To satisfy country-specific requirements, it is necessary to select the desired country here. If the required country is not included in the list, choose „INT”. Note: The language is not set when selecting the country code.
Menu Settings Off = no music played while call is on hold Int = internal MOH is played back when a call is placed on hold wav = the melody uploaded via the web interface is played when call is on hold (see Uploading). To listen to the recorded music, press the key code for any desired extension. Note: In order to allow problem-free functionality, it is recommended to use the following data format: PCM, 8 kHz, 16 bit, mono.
Menu Settings Speed dialling Your telephone system provides a speed-dialling list with a maximum of 100 phone numbers, each consisting of 24 digits. The speed dialling numbers can only be used to call external destinations. Consequently, you do not have to enter the prefix for the exchange connection. For each speed dialling number a name consisting of a maximum of 20 digits can be entered. Speed dialling numbers can be dialled at the extensions with the key sequence (-).
Menu Settings Back Back to the speed dialling menu. Phonebook You can save around 5000 entries with name and call number in the phonebook. You can conveniently make and modify entries via the web interface. Functions „Modify“ or „Add“ enable you to change existing records or create a new entry. You search for a name in the telephone book by clicking the „Search” button. If you enter only the phone number the record for that phone number will be searched.
Menu Settings Save phonebook The phonebook may be saved here in CSV-format You may import these data to Outlook Express by using the import option of that programme. Upload (phonebook) The phonebook may be transferred from your PC to the telephone system. You may also transfer a phonebook which has been exported from Outlook Express to your telephone system. In order to be able to do this you have to choose the text file format. You may only export the items name and phone number.
Menu Settings Exception phone numbers / MSNs / DDIs of the telephone system Only enabled in case you selected „All“ first. You may define up to 3 phone numbers / MSNs / DDIs of your telephone system as exception, not to be verified by the call filter. Filter criteria Caller without number = Call is being received without a phone number transferred Caller without number, except 3.1 kHz audio = Call is being received without a phone number transferred. Caller with identification 3.1 kHz (e.g.
Menu Settings Use standard call distribution = The filter function will be exit and the call will be signalled according to the call distribution set. Applications Unsolicited promotional calls Most unsolicited calls have no caller id.
Menu Settings This filter makes sure that your Dutch VIP customer can reach you as usual. I.e. all calls from that customer will be distributed according to the call distribution set.
Menu Settings List of exception phone numbers Your telephone system provides a list for a maximum of 10 exception phone numbers consisting of 24 digits each. Emergency numbers Your telephone system provides a list for phone numbers that can also be dialled if authorisation for external calls has not been enabled. Up to 10 numbers of external subscribers (with 24 digits each) can be entered. This ensures that police, fire brigade, or other emergency numbers can be called from every extension.
Menu Settings entry. tiptel 85 system support a menu guided operation and also supports a list with project codes / cost centres. Example for a three digit cost centre with the target phone number : Note: This function can be used very comfortably with computer-integrated telephony. Use of project codes / cost centres is supported by a huge number of CTI applications.
Menu Settings Call deflection subscriber Answering machine ready (only with tiptel VCM-Module installed) Announcement of answering machine (only with tiptel VCM-Module installed) With day/night switching enabled you can define up to 6 different profiles. This is done via the corresponding configuration page with the above-mentioned settings (e.g. subscriber settings). On each of these configuration pages you will then find a new bar „day/night switching“ at the top.
Menu Settings Timecontrol Using the time control you can switch between the various profiles for day/night switching. Manual switching is retained until the next time for switching. You can enter up to six switching times for each day of the week. At the switching time the selected profile is activated for day/night switching. Public holidays You can enter up to 30 holidays here. These days are treated in the time control as Sundays.
Menu Settings Upload (LCR table) Select the file with the LCR table using the BROWSE button. To transfer click the TRANSFER button. In Germany up-to-date lists for your TIPTEL telephone system you may find on www.telefonsparbuch.de for the time being. Pay attention to the download section of your telephone system on www.tiptel.com. Delete LCR table You can delete the current LCR table here. Provider The connection set up via another telephone company (provider) takes place via a special provider prefix.
Menu Settings Note: The sub-menu „Public holidays“ is identical between „day/night“ and „LCR“. Data will have to be entered only once. Configuration examples Example 1: You want to call in Germany with Arcor, but when calling Munich you want to use your standard provider. Under „Provider” define: „Arcor” provider name – provider prefix 01070. Define two zones: „Germany” with the call number 0 „Munich” with the call number 089 Select „Germany” as the tariff zone under „Timer control”.
Menu Settings Under „Time control” define the „0900” tariff zone and enter the „My mobile” value everywhere. Note: The final „” character means that after replacing the code with the provider prefix all numbers in the dialled call number will be ignored. Expert mode The expert mode is mainly intended to provide you with service functions. Date / time Your telephone system comprises a buffered clock module.
Menu Settings Printable version of configuration In this menu, all settings are saved in an HTML file. This file can be opened and printed out from your web browser. Eventually this file will be requested by our technical support. Software version The software version of your telephone system is displayed here. Upload (update/configuration) Loading new operating software: Here you have the option to import the current software version. To do this, select the current software or file extension in .
Menu Settings Note: The volume will be determined by the generated wave file. You may want to adjust the volume by using the „Sound Recorder“. Note for recording studios: The factory default music in the telephone system has a sound level of -12 dBm. Telephone system restart Use this function to restart your telephone system manually.
Menu Settings in mind: Too small of a dejitter buffer can result in speech interruptions if data packages with a longer runtime are rejected. If the buffer is too large, there may possibly be a perceptible echo. Special Settings QoS for SIP (TOS/DiffServ), QoS for RTP (TOS/DiffServ): These settings allow you to influence the prioritization of speech data in the network/Internet.
Menu: Ports Menu: Ports ISDN At this menu external and internal S0-ports are configured Settings Your telephone system has up to two S0-ports which can be switched to external or internal. For the external S0, you can choose between a point-to-point and multipoint interface. If you choose the multipoint interface, you can additionally select „layer 2 always active”. This setting is required by some public exchanges.
Menu: Ports If the CD external function is activated, the call forwarding is carried out directly by the external line. The disadvantages described above no longer occur. However this service must be enabled. Note: This service is not supported by every telephony network provider. When more than one subscriber is being addressed external CD will not be carried out. In this case call deflection is being carried out via the second voice channel (B channel).
Menu: Ports Note: External and internal numbers may be identical. With this telephone system DDIs must not be identical with internal extension numbers. You can, however programme them this way. In case you also received the DDI „0“ from your provider, you must assign this DDI to an extension by all means. This can of course also be the extension which has been defined as operator. Call forwarding external Call forwarding can be set up for each MSN at a multipoint interface.
Menu: Ports Settings Operator Here you can define the subscriber to be used as operator. With a not existing call distribution the call will be signalled at the operator defined. This function will only be needed with DDI-capable analogue exchanges. Fax switch With an enabled fax switch all calls will be accepted without exceptions. Upon accepting the telephone system will check whether or not the caller is a fax machine. If yes, the call will be forwarded to the extension defined as fax.
Menu: Ports Advice of charges This menu is used to set whether charges shall be signalled at your analogue port“. If a fax machine or a modem is connected, the charging signal should be disabled in order to avoid the interruption of connections. Call waiting signal allowed This menu is used to allow or block the call waiting signal. The setting can also be made directly via a telephone on an analogue extension by dialling *43# = on and #43# = off.
Menu: Ports The Status column indicates if a SIP account is registered or if an error has occurred. Under Selectable SIP account a dialling code is listed that enables manual selection of a SIP account. This is an alternative to the choices of the SIP accounts through the outgoing phonenumber. By selecting the symbol you can register the corresponding account with the SIP provider again. If an error has occurred then you will be provided with additional help after clicking on the symbol.
Menu: Ports Go to Account name and enter a name of your choice to designate the data record. You can choose any name for the account as it is irrelevant to communications with your SIP provider. Note: Changing the name of the account later will only change the existing data record. No additional copy of the data record is created. Using Account active (on/off) you can switch off the SIP account as necessary. The SIP account is then temporarily logged off from the SIP provider.
Menu: Ports Use optimized parameter for fax: Here you can select a subscriber for fax connections. With this selection data transfer will automatically be optimized for a fax connection. A successful transmission depends on the quality of the connection and therefore cannot be guaranteed. Voice compression: Adjust the desired compression of speech data with this setting. Please note that the speech quality can deteriorate.
Menu: Ports Enter the provider name to give the data record a designation. You can choose any provider name as this is unimportant for communicating with your SIP provider. Note: Changing the name of the provider later will only change the existing data record. No additional copy of the data record is created. Provider settings Your provider provides the addresses for realm, registrar, proxy server, STUN server. Enter this data without spaces.
Menu: Subscriber Menu: Subscriber General The subscriber list shows all subscribers at a glance. Busy extensions / busy subscribers are marked red and those called are marked in yellow. Subscribers who are notified at several extensions or who have the call-waiting signal enabled can be called even if they are busy. If several subscribers have been assigned to one extension, this may result in congestion. In this case, a free subscriber is not able to place a call.
Menu: Subscriber Day/night Switching Day/night profile Here you can select the day/night profile for which your settings should apply. Group Group selection Select the group that you want to configure here. Create a new group using the „New” setting or select an existing group. After the configuration you can create the group with the button „Create“. If you wish to configure a group after the configuration click on the button „Save“. Name Enter a meaningful name for the group here.
Menu: Subscriber phone. The caller hears the „subscriber busy” signal as a rejection or is transferred to the entered rejection location. Linear (chain call without time out) this option means that only the first subscriber (Index 01) from the subscriber list receives the signal for a call. If this subscriber is busy, the next subscriber on the list is called. If no other subscribers are available in the list, the caller receives the „subscriber busy” signal or is transferred to the rejection location.
Menu: Subscriber Call distribution You specify the call distribution when creating a subscriber under „incoming external call assignment”. This indicates which subscriber is assigned to a particular external call number (MSN/DDI). All subscribers are listed for each call number. The assigned subscribers are marked accordingly. Here you can also change the call distribution. You must activate or deactivate the desired subscribers with the mouse while holding down the „Ctrl” button.
Menu: Subscriber Note: Name as well as the internal phone number may only be assigned once. Modifying a subscriber From the subscriber selection options determine the subscriber you want to modify. Modify the desired settings. The modified parameters are stored by pressing the „Save” button. Subscriber Name Enter the subscriber’s name here. Phone number The telephone system manages internal phone numbers consisting of 1 to 20 digits each.
Menu: Subscriber No exchange authorisation National exchange authorisation International exchange authorisation Special numbers (where available and released) and emergency numbers can override the exchange authorisation set. Requirement: An MSN/DDI for outgoing calls must be selected for the subscriber. Call forwarding targets This menu is used to programme the authorisation for call forwarding.
Menu: Subscriber Allocation for incoming external calls Here you can set which external MSNs or DDIs are used to call the subscriber. Simply select the desired MSNs in the table that is displayed. Requirement: entry of external MSNs in menu „ISDN-access“ (see above). Allocation for outgoing external calls Here you have the option to choose between „random” and „according to allocation table”. If you select „random”, an outgoing call will be routed through any random S0 port.
Menu: Subscriber correct entry is confirmed by a confirmation tone. You will then hear the internal or external dialling tone. When the dialling tone can be heard DTMF detection is activated. Via DTMF you can now dial another extension or an external subscriber. With activated callback the connection will be cut automatically after the confirmation tone and you will receive a call back to the entered number (see below). Call back In order to register the charges incurred when dialling-in (e. g.
Menu: Subscriber matic exchange connection is also executed if no exchange authorisation is available. This is necessary in order to ensure that emergency phone numbers can be dialled. As soon as additional digits that do not belong to an emergency number are dialled, the connection is terminated. Note: The „automatic exchange connection” feature must be enabled. The required exchange authorisation must also be available.
Menu: Subscriber You now have the option to enter that number. If you do not wish to change the presettings carried out by the administrator, just leave that field empty - which should be the normal case. Call forwarding Call forwarding is executed within the telephone system and can be configured individually for every subscriber. It is possible to forward calls to internal and external calling destinations. A maximum of two calls can be programmed for forwarding in succession within the telephone system.
Menu: Subscriber Your telephone system supports the „tiptel 82/83 and 85 system” system telephones. An individual MSN has to be entered in each system telephone for identification purposes. If several MSNs are entered, only the first MSN will be used for identification. The system functions are configured using the web configuration interface of your telephone system. First, determine the desired system telephone using the MSN/subscriber option.
Menu: Subscriber PIN for hands-free mode You can define a 4-digit PIN for hands-free operation here. The default value is „0000”. PIN for room monitoring You can define a 4-digit PIN for room monitoring here. The default value is „0000”. Assignment of the functional keys Status CO-line access For this function, the LED indicates whether a CO-line is available for an external call. Those external S0 connections that have been assigned to the subscriber will be taken into account.
Menu: Subscriber outside line (menu option „outside line permission for outgoing calls”: None) to an outside line via a special MSN/DDI! LED flashing => an incoming call for this MSN/DDI Action: Pressing the key activates the hands-free mode, and the incoming call is picked up. The hands-free mode is not automatically activated when the handset is lifted. Internal destination The subscriber’s phone number (internal destination number) has to be entered here.
Menu: Subscriber Call forwarding no response Enter the call number of the forwarding destination (internal or external) here. When the function key is pressed, your system telephone will engage a delayed forwarding for the specified subscriber. The telephone rings for 15 seconds (pre-set parameter, time can be set according to individual requirements) before the incoming call is forwarded to the programmed destination number.
Menu: Subscriber Day/night switching Here you can stipulate the individual profiles for day/night switching on the buttons of your system telephone. When making the selection, please note that the selected profile and day/night switching must be activated in advance for the function. LED on => the corresponding profile is activated Action: none LED off => the corresponding profile is not activated Action: Pressing the button activates the profile.
Menu: Subscriber box is called. The hands-free mode is not automatically activated when the handset is lifted. LED flashing=> an incoming call for the voicemail box Action: Pressing the key activates the hands-free mode, and the incoming call is picked up. The hands-free mode is not automatically activated when the handset is lifted. Voicemail box status warning You can set a display to notify you when your voicemail box is full.
Menu: Subscriber Remote dial-in The dialling-in process of your telephone system enables you to log on to your telephone system externally via ISDN and to access the configuration user interface. Note: Please make sure that your ISDN adapter and CAPI driver have been configured correctly. Install the PPP data service for an external MSN and use a dial-in connection with the settings indicated in the „PPP data service” menu.
Menu: Subscriber Voice box (function) Activate the voice box for the selected subscriber here. Maximum memory Your voicemail system has a recording capacity of 3 up to 15 hours. Assign the desired recording capacity to the subscriber here. Settings voice box Stand-by mode This switch toggles the telephone’s stand-by mode on and off. Language Select the language for the voice box's voice announcement here.
Menu: Subscriber with "Edit/Audio Properties". If you wish to change the volume later, use the corresponding function in the "Effects" menu. After recording or opening an existing OGM, set the format conversion to "PCM (8kHz; 16Bit; mono)" under "Properties". You can then save the file (OGM) and upload it to the telephone system via the web interface. In this format, OGMs with a maximum length of 15 minutes can be uploaded.
Menu: Subscriber caller’s outgoing MSN (subscriber 50 calls the 930 => subscriber 50's answering machine moves to remote access). In configuration you have activated the remote access and entered a remote access code. After a call you can now enter the remote access code during the OGM to enter remote access mode. QRC-(Quick Remote Control) The QRC (quick remote access) number allows you to carry out remote access externally without entering the remote access code.
Menu: Subscriber Message transfer Message forwarding gives you the opportunity to be informed of received messages automatically. Activate message forwarding You can switch message forwarding on here. The following services are available: 1. SMS After receiving a voice recording an SMS is sent automatically The following settings are relevant for this function: Target call number SMS settings under "Set up service" 2.
Menu: Subscriber Repeating the OGMs Message collection Number of reminders Reminder time Target call number You enter the number of the messaging here. The target call number can be up to 40 digits in length and must contain the outside line and area code for external destinations. Repeating the OGMs The frequency for stipulating the message forwarding OGM is stipulated here. You can enter a number between 1 and 8. Number of recordings (message collection).
Menu: Subscriber Call number: 99 User name: admin Password: admin The user names and passwords of individual subscribers are also permitted here: If access to your telephone system from an external location is desired, it is necessary to assign to the ISDN data service an MSN from one of your external S0 ports (allocation table: incoming external connections). External access to the telephone system is then realised via this phone number.
Menu: Subscriber Log in call number To log in and out you have to send an SMS to an address stated by the provider. The target address for Deutsche Telekom is 8888 and is set as the default. The content of the SMS is stipulated under log in and log out message. For Germany the default text is set to ANMELD and ABMELD. Carry out log in Here you can send the SMS for logging in. Carry out log out Here you can send the SMS for logging out.
Menu: Subscriber Automatic switchboard (function) The selected automatic switchboard is activated via this switch. Select Language The position is announced in the holding loop depending on the position. You stipulate the language for the position here. Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages. The desired capacity for announcements should be assigned to the function „automatic switchboard“ here.
Menu: Subscriber Position message After the welcome message the caller is transferred to the holding loop. This collects all calls and if possible transfers them to the desired target. During this time the caller is informed of the automatically generated position number. Press the 0 button to go back to the welcome message. Note: The announcement of the queue position can be deactivated. Enter targets You state here the target that is to be connected for each number button.
Menu: Subscriber Memory assignment The free recording capacity is shown here. Name You can change the name of the greeting and transfer here to provide better clarity. Phone number Your greeting and transfer is also available internally for test purposes using the call number stated here. Brief description For documentation purposes you can enter a brief description here, e.g. the room number. Target number for CF Enter the subscriber here that is to be connected after the welcome message.
Menu: Subscriber longer items of information over the phone (travel agent, weekly discounts, manufacturer's product information line) can use the „information system“ function so that its staff do not have to constantly give the same standard information. Remark: To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after ten minutes in some cases, e.g. in idle state or if the called target does not pick up the phone.
Menu: Subscriber can switch to another information message from inside any message by pressing the relevant button. The welcome message can be played again by pressing the 0 digit button. Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called. Simply select the desired MSNs from the table shown.
Menu: Network Menu: Network Your telephone system has one Ethernet jack and provides the following network functions: A web server to configure the telephone system via a web browser A DHCP server to automatically assign IP addresses Status Here you can see the current status of your telephone system. You can see whether or not a static IP address is being used and which gateways or servers have been set or enabled. You can edit those settings in the following menu.
Menu: Network IP-settings IP-Address, subnet mask In order for the network to communicate with the telephone system, the system must be assigned an IP address and a network via the subnet mask. By default the IP address is set to 192.168.34.100 and the subnet mask to 255.255.255.0. In this menu you can change the IP address and subnet mask as required. If you want to set up a new network, you do not need to make the necessary changes here.
Menu: Network Enable DHCP Under „DHCP – IP-Base address“ please enter the first IP-address to be assigned. Click „Save“ when you finished all settings. Note: In case there are clients in your network having fixed IP-addresses these addresses must not be part of the address range of the DHCPserver. Logged on DHCP-Clients Here you can see which computers already have been assigned with an IP-address. You can also see the network name and the MAC-address of those computers.
General settings General settings Reset the telephone system The factory default settings of the telephone system can be restored using the following key combination: PIN Please wait until the telephone system is again ready to be operated (Power LED permanently ON). If you cannot find the telephone system any longer in your network because e.g. the network setting were changed you can reset these to factory default separately.
Troubleshooting Troubleshooting Status-LEDs If you suspect that a malfunction or fault has occurred, the status LEDs of the telephone system can provide first indications of a possible cause. Status-LEDs Subject to change without notice! Power: FLASHING during the boot process. ON, when system is ready. EXT: FLASHING if at least on analogue CO line is busy (only with analogue CO-Module installed). ON, if at least one ext. B channel is busy. So int (only tiptel.
Troubleshooting Description of possible malfunctions A number of possible errors and suggestions how to resolve them are listed below. An analogue terminal cannot be called Pick up the receiver of the terminal. If you hear a special dialling tone, the „call forwarding” feature is enabled. Deactivate this feature and check it again. Analogue terminal with no dial tone The terminal is probably faulty. Pull out the plug of the terminal and plug it into a functioning extension.
Troubleshooting If the telephone system is connected to a multipoint interface, remove the system plug from the NTBA and plug the NTBA mains plug into a functioning mains wall outlet. Take an ISDN terminal and plug it into the NTBA. If you hear a dialling tone in the receiver of your ISDN terminal, the multipoint interface is functioning properly and the fault can only be within the telephone system or the wiring between NTBA and telephone system. Check the S0 ports of your telephone system.
Tips and tricks Tips and tricks This telephone system provides you with a large number of functions. It is not always easy to realise how a particular job can be done. Sometimes it is a number of functions that is needed to achieve the goal. Following please find some ideas on more comprehensive solutions. Function call-through / call-back …and what else you can use it for.
Tips and tricks after some 10 seconds and you will hear the internal dialling tone of your company's extension. Then dial the code for logging on or off, *23*nn# or #23*nn# that is, with „nn“ being the internal group phone number of your telephone system. You may also log on or off to more than only one group. Saving telephone costs while staying at a hotel Ask for your hotel room telephone number before leaving the office or programme that number later in your telephone system e.g.
Tips and tricks not have nay influence on other local subscribers. Forwarded calls will be treated like internal calls, i.e. in case the mobile is busy it will jump on to the next extension. Logging on or off is possible as well (see above). If you want to integrate someone into a group who has no local extension just set up a new subscriber. This subscriber will not have to be assigned to a real existing phone. Just set up call forwarding.
Tips and tricks As an example for a complex configuration let's assume following customer requirement will have to be met: During office hours automatic greeting and signalling the call to a three person group. In case of subscriber busy or absent (not at the desk for a short period of time) the call shall be forwarded to the company's voice mailbox. Solution: Two profiles are needed, time control and one group.
Technical Specifications Technical Specifications ISDN connection External S0 port: S0 basic access (EURO-ISDN) Protocol DSS1 Point-to-point or multipoint interface Internal S0 port (tiptel.com 411/811): Operating mode: Supply: Protocol DSS1 multipoint interface 40 V +5 % / -15 % max. 2 W Analogue connections Supply voltage: Supply current: Ringing signal: Frequency of audible tones: Charge pulse: Max.
Appendix Appendix General command summary Select outgoing internal number internal number Completion of Call on No Reply on (CCNR) Completion of Call on No Reply off (CCNR) Call forwarding always off Call forwarding always on Ziel Team log on (only with team mode „dynamic“) nnn (nnn=Team number) Team log off (only with team mode „dynamic“) nnn (nnn=Team number) Call forwarding always on (follow me) own phone number Forward external connection
Appendix (CCBS) Completion of call to busy subscriber off (CCBS) Call waiting off Call waiting on Pick-up Targeted exchange connection via external S0 (important with FXO- and/or VoIP-Module) Call forwarding on no reply off Call forwarding on no reply on destination Call forwarding when busy off Call forwarding when busy on destination Speed dial (from central speed dial register of telephone system), 100 entries 00 - 99 Telephone b
Appendix (display via Displayinfo and call-back) Programme IP address PINxxxxxxxxxxxx Display subnet mask (display via Displayinfo and call-back) Programme subnet mask PINxxxxxxxxxxxx Display subscriber: Incoming routing (display the first assigned incoming MSN) Display subscriber: Outgoing routing (display the first assigned outgoing MSN) Subscriber configuration: Set routing (outgoing and incoming MSN) x PIN*ext.
Appendix Function codes for analogue terminals During the call Hold / inquiry Reject waiting call End active call and switch to call waiting Hold active call, accept call waiting or switch to held call Start conference between held and active call Forward call waiting (without accepting it) Trace subscriber (MCID) Parking a call nn nn = 2 digit park number Reconnecting a parked call nn nn = 2 digit park number 120
Appendix Flow chart outgoing calls Outgoing call, external Exchange authorisation No Yes Yes No credit remaining? No Yes Dialling blocked? No * e.g.
Appendix Flow chart outgoing number transfer Outgoing call, external Caller’s number Yes * If an external call is forwarded for a certain subscriber, in administrator mode under „Subscriber settings - Authorisations“ you can choose between transmitting of call numbers from „Device“ and“ Caller“. To transmit the call number of the caller, „CLIP - number screening“ must be applied for with your network provider.
Appendix Call number as per table or first MSN of the connection B channel LCR *** Yes No *** If an external call is established explicitly via an So port/B channel (function key for system telephones or automatically via the LCR; the device will still attempt to transmit the outgoing number as per the table (or any). If the table still does not contain the So port/B channel that is chosen, the first MSN of the connection of the connection used will be transmitted.
Appendix Explanation of terms Exchange connection Method of setting up an external call. A distinction is made between manual, automatic, destination and VIP exchange connection. Exchange tone Network operator’s dialling tone. Possibility to dial an external subscriber number. Call-waiting tone Different signals are used for internal and external waiting calls. Point-to-point connection This type of connection is also referred to as point-to-point operation (PP).
Appendix Single person operation Busy-on-busy Mode for operating the telephone system in which incoming external calls receive a busy tone as soon as an extension is occupied. Terminal General term for a device connected to the telephone system. This can be a telephone, fax machine, modem, PC card, etc. Hold Connection state whereby there is no voice connection. Required for features such as Inquiry call. http Hypertext Mark-up Transport Protocol.
Appendix multipoint interface This type of connection is known as multipoint interface. It enables the parallel connection of up to eight terminals to one S0 bus. DTMF Dialling process where the dialling information is transmitted via a tone sequence. MSN Message switching network. Also called multiple subscriber number. On a multipoint interface, up to 10 random subscriber numbers can be allocated for a basic line.
Appendix Stimulus Key sequence entered via a telephone keypad to start or activate certain features. Subnet mask A subnet mask is a string of 4 dot separated figures having the same structure as an IP address. You may receive it from your internet service provider together with TCP/IP-information. A subnet mask enables you to define IP addresses limited to a certain network (in contrast to valid IP addresses being recognized all over the internet).
Appendix Service You have purchased a modern product by Tiptel which was designed and manufactured in Ratingen near Düsseldorf. The high-tech manufacturing facilities „Made in Germany” grant a continuous level of the highest quality. This is even underlined by the certification according to DIN EN ISO 9001. If, however, problems occur or you have questions on operating the device, please contact your local dealer.
Appendix Notes on settlement: Repairs can only be conducted by the Tiptel Service. A warranty repair does not prolong the warranty period – neither for the replaced parts nor for the device. This guarantee is not transferable and shall expire if the device is sold on to another party. It shall also expire if the device is interfered with by third parties or if the serial number on the device has been removed or made illegible. There is a guarantee seal on the device.
Appendix Notes on care Your telephone system does not require maintenance. Clean the housing surface only with a soft, slightly damp cloth or an antistatic cloth. Never use a dry cloth (electrostatic charges may result in malfunctions in the electronics). Please do not use chemicals or abrasive cleaners.
Index Configuration Settings .......................................... 46 Configuration ISDN access .................................. 67 Configuration subscriber ...................................... 76 Configuration Network ........................................ 105 Configuration file ................................ 63 Configure network settings .............. 105 Copying a subscriber ........................ 79 country code ...................................... 49 Country setting...................
G P General settings............................... 108 Group mode ...................................... 77 Group selection ................................. 77 Group signalling ................................ 76 Group type ......................................... 77 Groups ............................................... 76 Guarantee ........................................ 128 Packaging materials ........................ 129 Password ............................... 48, 80, 84 Pick-Up ................
User name ......................................... 48 Team signalling.................................. 76 Technical specifications .................. 116 telephone book .................................. 52 Terminals ........................................... 15 Time control ................................. 60, 61 Tips And tricks ................................. 112 Troubleshooting ............................... 109 V Voicemail ........................................... 65 voicemail system ........
Tiptel.com GmbH Business Solutions Halskestraße 1 D - 40880 Ratingen Tel.: 0900 100 – 84 78 35* Vanity Tel.: 0900 100 – TIPTEL* Internet: www.tiptel.de International: Internet: www.tiptel.com *(gebührenpflichtig) Tiptel GmbH Tenschertstraße 5 A - 1230 Wien Tel.: Fax: E-mail: Internet: 01 - 616 78 71 01 - 616 78 71 - 22 office@tiptel.at www.tiptel.at Tiptel AG Bahnstrasse 46 CH - 8105 Regensdorf Tel.: 044 - 843 13 13 Fax: 044 - 843 13 23 E-mail: tiptel@tiptel-online.ch Internet: www.tiptel-online.
