Operating Instructions (UK) Telephone System tiptel 1/8 fax clip tiptel 2/8 clip (Release 2) tiptel
Table of Contents Connection of 8 extensions . . . . . . . . . .3 Call forwarding . . . . . . . . . . . . . . . . . . .25 Connection of 7 extensions and 1 door intercom . . . . . . . . . . . . . . . .4 Delayed ringing . . . . . . . . . . . . . . . . . . .26 Direct connection with the door intercom . . . . . . . . . . . . . . . . . . . . . . . .27 Terminal connection . . . . . . . . . . . . . . . .5 Tone dialling for data transfer, music-on-hold . . . . . . . . . . . . . . . . . . . .28 Wall mounting .
Connection of 8 extensions 3
Connection of 7 extensions and 1 door intercom 4
Terminal connection 5
Wall mounting Mount the telephone system near a telephone wall socket in a dry room with an ambient temperature of 0-40° C. The telephone system includes 2 dowels and 2 screws. This equipment facilitates the wall mounting installation. 1. On a vertical line place two marks on the wall 17,5 cm apart. 2. Drill two (6 mm) holes into the wall. Then plug the holes with the dowels. Be careful not to drill into any electrical supply network. 3. The upper screw should be screwed in so that 5 mm remain showing.
Installation Before installing the internal wiring, disconnect the AC adapter and the telephone plug. Local telephone network restrictions must be observed when installing. Changes in the telephone system may only be made in so far as they are described in the operating instructions. Any equipment (for example, telephones, answering machines, and fax machines) which are to be connected to the telephone system must be approved by the relevant authorities. The installation must be completed professionally.
Initial operation procedure When connecting the telephone system, the local regulations must be observed. 1. Connect the extensions (1...8) in correspondence with the connection diagrams. 2. Plug the AC adaptor into the power outlet. 3. Plug the CO line in the telephone wall socket. Extension 1 and extension 2 (2/8 clip only) must always be connected, because in the case of a power failure (or if the AC adaptor is disconnected) it continues to function.
Telephone sets Telephones with either tone or pulse dialling can be connected. The telephone system will automatically recognise the tone/pulse setting. The telephones, from which you make outgoing calls, must have the same dialling mode as the local network. If the dialling mode does not correspond to the telephone network you will only be able to make internal calls. For telephone sets with tone dialling, a recall button is necessary when placing a call on hold to make inquiries.
Door intercom The telephone system can also be connected to a door intercom. (See connection of 7 extensions and 1 door intercom). This door intercom is available for under and above plaster mounting. The door intercom replaces extension 8. The door intercom must be connected to an additional door intercom adapter. This adapter must be plugged on the main printed circuit board in the telephone system.
Internal calls Internal dialling 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial the internal number, for example 24 . The selected telephone rings. You hear a ringing tone. If the handset of the selected extension is off the hook, you will hear a busy tone. Continue with point 4. 3. The conversation can begin when the selected phone is picked up. 4. End conversation and replace the handset. Incoming calls 1. Pick up the handset. 2. Hold conversation. 3.
Internal conference calls A third party can be called into an existing conversation. Conference calls are only possible internally. The door intercom cannot take part in a conference call. Everyone who partakes in the conversation can call in another third party. As a conference call is private, no third party can channel uninvited into the call. Example: Two parties are talking and wish to have a third party join the conversation and form a conference call. 1. Dial the internal number of the third party.
Automatic call-back If you are trying to reach an extension but it is busy, the telephone system will automatically call you back once the selected handset has been replaced. This function is only possible internally. 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial the internal number, for example 24 . The selected extension is off the hook. You hear a busy tone. 3. Dial 91 . You hear an acknowledgement tone. 4. Replace the handset.
External calls Dialling 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial the external CO line number 0 . You hear the CO line dial tone. The telephone system automatically seeks an unoccupied CO line. If none of the CO lines are in use or if your extension is not authorised to use the CO line, you will hear a busy tone. 3. Dial the telephone number, for example 424502 . When dialling in the pulse mode there should not be a pause longer than 12 seconds between the digits.
External calls Continued dialling (for pulse dialling only) In order to continue dialling after a 12 second pause, you must dial the continue dialling code number. 1. Dial the continue dialling code number 8 . 2. Then continue to dial the number. Recall function on the CO line (i. e. for use with call waiting) In case of a CO-line connection, the telephone system intercepts a flash-signal (R-key) which therefore is not transferred to the external line.
Incoming calls Example 1: Your extension sounds with the incoming call ring. 1. Pick up the handset. 2. Hold conversation. 3. End conversation and replace the handset. Example 2: Retrieval of call. You hear another telephone ringing and wish to retrieve the call on your extension. 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial 70 . The call is retrieved. The connection with the caller is established. 3. Hold conversation. 4. End conversation and replace handset.
Placing a call on hold to make enquiries An external call can be placed on hold. This hold function enables you to make an enquiry in the room, or to call another internal number. Your telephone partners cannot hear the enquiry. They will hear music on hold. Note: - The hold function is dependent on the dialling mode of your telephone. - The hold function can only be used 12 seconds after the last number was dialled.
Reserving the CO line If the CO line is busy, you have the possibility of reserving a CO line. As soon as a CO line is free, it will be automatically transferred to your extension. 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial the CO line code number 0 . You hear a busy tone. The CO line is busy. 3. Dial 90 to reserve the line. To confirm the reservation you hear an acknowledgement signal. 4. Replace the handset.
Switching between the 2 CO lines (for tiptel 2/8 clip only) While having a conversation on one CO line you will hear a call waiting signal if there is an incoming call on the second line. In this case you have the possibility of placing the first call on hold and answering the incoming call on the second line (switching between the 2 CO lines). Pulse dialling telephones 1. Dial 0 . The first line is on hold and second is connected. 2. To switch back to the first line dial 0 again.
Transferring calls External calls can be transferred to another extension. Note: The call transfer process is dependent on the dialling mode. 1. The CO line is placed on hold. You hear the telephone system’s dial tone. With pulse dialling, dial 1 . with tone dialling, RECALL button. press the 2. Dial the desired extension number to which the call should be transferred. The selected extension rings. You hear a ringing tone. If the selected extension is busy, you will hear a busy tone.
Pager call You have the possibility of paging individual people with your tiptel telephone system. Each user can be assigned an individual pager signal. After dialling the pager code number all extensions will ring with a special tone. When an individual recognises his personal pager signal he can pick up the handset and be directly connected to the person who wanted to reach him. Table for the pager signals Pager number Pager signal 71 72 73 74 75 76 To activate the pager 1. Pick up the handset.
Urgency call If you wish to inform the users of the telephone system of an urgent message, dial the urgent call code number. The urgent call ring will sound on all extensions ......(without a pause). This can be a signal for an agreed reaction (for example, a company meeting). To activate the urgency call 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial the urgent call number 77 . All extensions sound with the urgent call ring. You hear the same signal from your handset. 3.
Do not disturb function Every extension can be programmed so that it will not ring. This can be programmed by dialling a code number on the selected extension. Outgoing calls can still be made. To activate the do not disturb function 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial 78 . You hear the fast signal tone which indicates that the do not disturb function is on. 3. Replace the handset.
Room monitoring The telephone system enables you to monitor a room, that is to say the area surrounding the handset. A telephone must be placed in the room you wish to monitor. Lift the handset and dial the code number. The handset should be placed directed towards the area to be monitored. Hereafter, it is possible to call this room monitoring telephone from every extension and to listen. Note: This is only an internal function.
Call forwarding The telephone system offers the possibility of forwarding calls to another extension. To Activate the call forwarding function 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial 8 , followed by the extension number you wish to have calls forwarded to. For example, if calls are to be forwarded to extension 3, dial 823 . All calls will be forwarded to the selected extension.
Delayed ringing With the delayed ringing function, an incoming external call will first ring on extensions 1 and 2. Extensions 3 to 8 will ring after 15 seconds. This gives you the opportunity to answer the calls on the extensions 1 and 2 before the call is forwarded to the extensions 3 to 8. To switch the delayed ringing function On 1. Pick up the handset from extension 1. You hear the telephone system’s dial tone. 2. Dial the program code number 19999 . You hear an acknowledgement signal. 3.
Direct connection with the door intercom When the doorbell is pressed, the authorised extensions will ring with the doorbell signal. If an extension with the direct connection function is picked up, then the extension will be automatically connected with the door intercom. Dialling the door intercom code number 5 is not necessary. Messages can be left for visitors if an answering machine is connected to an extension with this function.
Tone dialling for data transfer, music on hold Tone dialling for data transfer This function is only relevant for internal calls. The reaction of the telephone system to tone dialling signals can be switched off temporarily. This is important and necessary, for example, when you wish to remotely interrogate your answering machine with tone dialling or if you wish to transfer data. To switch Off the tone dialling detection press the ❋ (star) button.
Fax function (for tiptel 1/8 Fax only) General information In addition to the complete functions of a telephone system, the tiptel 1/8 FAX offers the possibility to handle telephone and fax communications conveniently.
Fax function - connection (for tiptel 1/8 fax clip only) 30
Fax function (for tiptel 1/8 fax clip only) Fax function activated 1. Pick up the handset of extension 1 or 2. You hear the telephone system’s dial tone. 2. Dial the code number 92 . You hear the confirmation signal. 3. Replace the handset. The fax function is on. Fax function deactivated 1. Pick up the handset. You hear the telephone system’s dial tone. 2. Dial the code number 93 . You hear the confirmation signal. 3. Replace the handset. The fax function is off.
Fax function (for tiptel 1/8 fax clip only) Application Convenient fax reception as well as personal conversation. Connect the telephone, fax machine and the CO line according to the instructions: fax function - connection. Switch the fax function on. (see: Fax function on) * *Not available in Austria, Belgium and France.
Fax function (for tiptel 1/8 fax clip only) Operation guide 1. When the fax function is on and extension 4 is occupied (for example by an internal conversation) and if there is an incoming external call, then the fax function will not be carried out. To ensure correct automatic functioning of the fax function extension 4 should not be used when the fax function is on. 2. If the fax machine does not function properly, the fax function will be switched off automatically after three unsuccessful attempts. 3.
Programmable parameters The functions of the telephone system can be programmed to suit the individual user. All programmable parameters will be saved in the case of a power failure. The programmable parameters can only be set and changed from extension 1. Access to the CO line There are three forms of access to the CO line. 1. Full authorisation: You can receive and make external calls. - The CO line access is On. - The CO line ring is On. 2. Partial authorisation: You can receive external calls.
Programmable parameters Extension 21 22 23 24 25 26 27 28 all Access to CO line 1 On 211 212 213 214 215 216 217 218 210 Access to CO line 1 Off 221 222 223 224 225 226 227 228 220 Access to CO line 2 On 231 232 233 234 235 236 237 238 230 241 242 243 244 245 246 247 248 240 for tiptel 2/8 only Access to CO line 2 Off for tiptel 2/8 only Automatic CO line access on / off If the automatic CO line access is activated and the handset is picked up, an external
Programmable parameters Incoming external calls will sound with the CO line ring. This ring can be individually switched On or Off for each extension. To switch the CO line ring on or off 1. Pick up the handset from extension 21. You hear the telephone system’s dial tone. 2. Dial the program code number 19999 . You hear an acknowledgement signal. 3. Dial the code number for the desired state of CO line ring according to the table below. For ex.
Programmable parameters Dialling restrictions/call blocking Your telephone system allows you to block the dialling of certain phone numbers or phone number sections. 20 blocked numbers and 16 (+ 4 fix ) exception numbers are available for this purpose. If the dialling restriction function (with exception numbers) is activated, the dialled phone number will be verified first.
Programmable parameters Activation of dialling restrictions/call blocking 1. Pick up the handset of extension 21 . You hear the dial tone of the telephone system. 2. Enter the program code number 19999 . You hear the acknowledgement signal. 3. Dial the code number 811 m. m = 1...8: this is the last digit of the extension concerned. Example: in order to activate the call blocking/dialling restrictions for extension 24, enter the code number 8114. You hear the acknowledgement signal.
Programmable parameters Activation of external call blocking Telephone calls beginning with (0) are blocked. 1. Pick up the handset of extension 21 . You hear the dial tone of the telephone system. 2. Enter the program code number 19999 . You hear the acknowledgement signal. 3. Dial code number 821 m. m = 1...8: this is the last digit of the extension concerned. Example: to activate the call blocking/dialling restrictions for extension 24 , enter the code number 8214 .
Programmable parameters Entering blocked numbers Blocked numbers are entered via extension 21 at connection 1 of the telephone system. A DTMF telephone with CLIP function is recommended for this purpose. To allow verification, the entered phone number is displayed afterwards. 20 blocked numbers with up to 6 digits each can be entered. 1. Pick up the handset of extension 21 . You hear the dial tone of the telephone system. 2. Enter the program code number 19999 . You hear the acknowledgement signal. 3.
Programmable parameters Deleting blocked numbers 1. Pick up the handset of extension 21 . You hear the dial tone of the telephone system. 2. Enter the program code number 19999 . You hear the acknowledgement signal. 3. Dial code number 830 nn. nn = 01...20: this is the consecutive number of the blocked number. Example: for blocked number 5 , dial code number 830 05 . 4. Replace the handset of extension 21 . The blocked number is deleted. You are called back.
Programmable parameters The following pre-set exception numbers are applicable for the specific countries. no. Pre-set exception numbers D A CH NL comments B E F 13 3651 14 30 15 0800 16 112 070245 245 08365 91212 100 112 112 UK GR P 112 112 112 17 110 112 117 cannot be deleted 18 112 122 118 101 15 cannot be deleted 19 133 144 112 17 cannot be deleted 20 144 18 cannot be deleted 16 exception numbers with up to 17 digits each can be entered. 1.
Programmable parameters 5. Replace the handset of extension 21 . The entry of the exception number is terminated. You are called back. The saved exception number is displayed along with the indication of the storage location (index). 6. Pick up the handset of extension 21 . You hear the acknowledgement signal. For further entries, proceed with item 3. 7. Replace the handset of extension 21 . Programming is terminated. Deleting exception numbers 1. Pick up the handset of extension 21 .
Programmable parameters Transmission of Clip information to telephones on / off The transmission of CLIP information can be switched on or off individually for each telephone. The corresponding activation or deactivation is realised at telephone 21. The programming codes are indicated in the below-mentioned table. In the default setting, the transmission of CLIP information is activated for all telephones. Example: telephone 24 should not receive CLIP information 1. Pick up the handset from extension 21.
Programmable parameters During a telephone conversation to indicate that an incoming call is waiting on line 1 or 2 you will hearing a call waiting signal, if this function is On. Note: When a door intercom adapter is installed and the door bell is pressed, you will hear a call waiting signal if this function is On. Call waiting On 1. Pick up the handset from extension 21. You hear the telephone system’s dial tone. 2. Dial the program code number 19999 . You hear an acknowledgement signal. 3.
Programmable parameters The doorbell can be signalled on the extensions, when a door intercom adapter is connected in the telephone system. This signal can be switched on and off for every extension. If the door bell is pressed during a telephone conversation you will hear a call waiting signal. (That is if the call waiting function is activated.) To switch the doorbell ring on or off 1. Pick up the handset from extension 21. You hear the telephone system’s dial tone. 2.
Programmable parameters When the door intercom adapter has been connected, the door opener can be activated from every extension. Authorisation to activate the door opener can be individually switched on or off. To switch the door opener authorisation on or off 1. Pick up the handset of extension 21. You hear the telephone system’s dial tone. 2. Dial the program code number 19999 . You hear an acknowledgement signal. 3.
Programmable parameters The door opener duration can be set for between 1 and 9 seconds. The telephone system is factory pre-set for 3 seconds. To set the door opener duration 1. Pick up the handset from extension 21. You hear the telephone system’s dial tone. 2. Dial the program code number 19999 . You hear the acknowledgement signal. 3. Dial the code number for the desired door opener duration according to the table below, for ex. 65 , for a time of 5 seconds.
Programmable parameters Once a function has been programmed it will be saved even in the case of a power failure. With the day/night mode you can store two sets of functions which can be called up as necessary, for example one program for day and the other for night. The system is factory pre-set to the day mode. To switch between day and night mode 1. Pick up the handset from extension 21. You hear the telephone system’s dial tone. 2. Dial the program code number 19999 .
Programmable parameters While on hold your telephone partner can hear music. You can switch this music on or off for both CO lines. To set music on hold on or off 1. Pick up the handset from extension 21. You hear the telephone system’s dial tone. 2. Dial the program code number 19999 . You hear the acknowledgement signal. 3. Dial the code number for the desired music status according to the table below. As confirmation you hear an acknowledgement signal. 4. Replace the handset.
Programmable parameters The functions of the telephone system can be changed to the factory pre-set by dialling a code number from extension 1. Return to the factory pre-set 1. Pick up the handset from extension 21. You hear the telephone system’s dial tone. 2. Dial the reset code number 10000 . You hear an acknowledgement signal. 3. Replace the handset. The telephone system is now back to the factory pre-set (for functions see initial operation procedure).
Programmable parameters Short messages (SMS) Explanations on the feature "SMS in the fixed network" The SMS feature allows you to send short text messages to other terminal units or to receive such messages. The messages are not transferred directly to the requested terminal unit, but are sent via the service center of your network provider. One message may comprise up to 160 characters.
Programmable parameters Subscribing/unsubscribing to the service center* If a SMS from the fixed network should be received by your telephone system, it is necessary to have the device registered at the service center of the network provider. In Germany, for example, the nation-wide number of the service center of the Deutsche Telekom is "0193010". This number has already been pre-set in the tiptel 340 clip, as well as the service center of www.sms-im-festnetz.de, phone number "019001504" (SMS center 2).
Programmable parameters Setting the SMS extension for CO line 1 Example: configuration of extension 21 for a SMS device for external line 1 1. Pick up the handset of extension 21 . You hear the dial tone of the telephone system. 2. Enter the program code number 19999 . You hear the acknowledgement signal. 3. Dial the code number 39 n. n = 1...8: this is the last digit of the SMS extension. Example: dial the code number 391 for extension 21 . The connection for the SMS-device is programmed.
Programmable parameters Deleting a SMS extension for CO line 1 1. Pick up the handset of extension 21 . You hear the dial tone of the telephone system. 2. Dial the program code number 19999 . You hear the acknowledgement signal. 3. Dial code number 390 . The connection for the SMS device is deleted. You hear the acknowledgement signal. 4. Replace the handset of extension 21 . Programming is terminated.
Programmable parameters 1. For the activation of the CO-line ring for external line 2, dial code number 332 . You hear the acknowledgement signal. 2. For the deactivation of the CO-line ring for external line 1, dial code number 322 . You hear the acknowledgement signal. 3. For the activation of the CO-line access for external line 2, dial code number 232 . You hear the acknowledgement signal. 4. For the deactivation of the CO-line access for external line 1, dial code number 222 .
Programmable parameters Table of code numbers for the SMS extension Extension 21 22 23 24 25 26 27 28 OFF SMS extension for external line 1 391 392 393 394 395 396 397 398 390 SMS extension for external line 2 301 302 303 304 305 306 307 308 300 57
Overview of important functions and code numbers 0 21 22 23 24 25 26 27 28 5 6 70 71...76 77 78 80 80 821...828 86 90 91 92 93 94 95 Retrieve a CO line . . . . . . . . .14 Extension 1 . . . . . . . . . . . . . . .11 Extension 2 . . . . . . . . . . . . . . .11 Extension 3 . . . . . . . . . . . . . .11 Extension 4 . . . . . . . . . . . . . . .11 Extension 5 . . . . . . . . . . . . . . .11 Extension 6 . . . . . . . . . . . . . . .11 Extension 7 . . . . . . . . . . . . . . .11 Extension 8 . . . . . . . . . . .
Overview of the tone and ring signals Telephone system’s dial tone ... Fast signal tone ... Busy tone ... Internal ring ... Call-back ring ... Acknowledgement signal Error tone ... Doorbell ... Pager call signal ...
Trouble Shooting Description of Problem - You do not hear a dial tone, after having picked up the handset - You do not receive internal calls (check) Possible Cause Possible Solutions - Power failure - Check if the power outlet supplies electricity (for example, by plugging in a lamp) - AC adapter is not plugged in - Plug in the AC adapter - Faulty telephone plug - Check the telephone wall socket, check the connection - Faulty telephone - Test the telephone at another telephone wall socket - Tro
Trouble Shooting Description of Problem - You do not receive external calls (check) Possible Cause Possible Solutions - See receiving no internal calls - Solutions as suggested for receiving no internal calls - The CO line is not connected - Plug the telephone plug into the telephone wall socket (?) - Faulty CO line? - Plug a telephone directly into the telephone wall socket to test the CO line - Access to CO line is Off - Unplug the AC adapter and pick up the handset from extension 1.
Table for programmable parameters You can have an overview of the features, which you have programmed for the telephone system , by filling in the table below.
Technical data CO line Dielectric strength (Ri = 500Ω) Call impedance (23 - 54 Hz) Voltage Extension Supply voltage Supply current Call voltage Frequency of the signal tone Reach of wires : 20 V - / 10 Sek.
Important information To operate the telephone system only use the tiptel AC adapter type PS2 Art.-Article. 4569204. In case of trouble, disconnect the AC adapter and telephone plug. The telephone can be directly connected to the telephone wall socket to make calls. The telephone system can only be repaired by an authorised Tiptel technican. The guarantee is no longer valid once an unauthorised repair has been made.
Appendix Service You have purchased a modern product of TIPTEL AG, which was designed and manufactured in Ratingen near Düsseldorf. Our high-tech manufacturing facilities “Made in Germany” grant a continuous level of the highest quality. This is even underlined by our certification according to DIN EN ISO 9001. If, however, problems occur or you have questions on operating the device, please contact your local dealer.
Appendix CE sign This device is approved for the connection and use within the analogue public telephone networks in all EC countries – according to the European Requirements. Due to technical deviations in individual countries, we cannot grant an unlimited guarantee for the successful operation at all types of telephone accesses. TIPTEL AG hereby declares that the device complies with all fundamental requirements of the European directive 1999/5/EC.
Appendix List of blocked numbers Index Prefix 01 830 01 02 830 02 03 830 03 04 830 04 05 830 05 06 830 06 07 830 07 08 830 08 09 830 09 10 830 10 11 830 11 12 830 12 13 830 13 14 830 14 15 830 15 16 830 16 17 830 17 18 830 18 19 830 19 20 830 20 Blocked numbers (max 6 digits) 67 Comments
Appendix List of exception numbers Index Prefix Exception numbers (max 17 digits) Comments 01 831 01 02 831 02 03 831 03 04 831 04 05 831 05 06 831 06 07 831 07 08 831 08 09 831 09 10 831 10 11 831 11 12 831 12 13 831 13 pre-set config. 14 831 14 pres-et config. 15 831 15 pre-set config. 16 831 16 pre-set config.
Index Important information . . . . . . . . . . . . . . .64 Incoming calls . . . . . . . . . . . . . . . . . .11, 16 Installation . . . . . . . . . . . . . . . . . . . . . . . .7 Internal conference call . . . . . . . . . . . . . .12 Internal dialling . . . . . . . . . . . . . . . . . . . .11 International calls . . . . . . . . . . . . . . .11, 16 Access to CO line . . . . . . . . . . . . . . .34,35 Appendix . . . . . . . . . . . . . . . . . . . . . .65-68 Automatic call-back . . . . . . . . . . . . . . .
TIPTEL AG Halskestrasse 1 D - 40880 Ratingen Hotline: Telefon: 0 18 05 - 84 78 35* Vanity Tel: 0 18 05 - tiptel* Fax: 0 18 05 - 84 78 49* E-mail: support@tiptel.de Internet: www.tiptel.de International: E-mail: export@tiptel.de Internet: www.tiptel.com *0,12 e pro Minute Tiptel b.v. Camerastraat 2 NL - 1322 BC Almere Telefoon: 0900 - BELTIPTEL of 0900 - 2358478 (niet gratis) Fax: 036 - 53 678 81 E-mail: info@tiptel.nl Internet: www.tiptel.
