Instruction Manual

EN
21
Problem Possible cause Solution
The appliance does not
turn on
No power Charge the battery
Auto protection for overheating Restart after cooling down
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Check and remove blockages
Weak suction power
Dustbin and lters are full Clean the dustbin and lters
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Remove blockages
The brush roller tangled with hairs
or bers
Clean the brush roller
Battery won’t charge
The adaptor is not correctly
inserted
Reinsert the adaptor correctly
The adaptor is not designed for
this appliance
Use the original adaptor
Brush roller tangled
indicator blinking
The brush roller is blocked Remove blockages
Air channel blocked
indicator blinking (with
a beep)
The appliance is blocked, or full
of dust in lter and dustbin
Remove blockages
Dust sensor malfunction
indicator blinking
The sensor inside the dustbin
is blocked
Clean the dust on the inner
sensor
WiFi indicator is off WiFi is not connected
Follow the in-app guide to
connect to WiFi
LED loop blinking with
a beep
The adaptor is not designed for
this appliance
Use the original adaptor
Auto protection for overheating Restart after cooling down
Abnormal motor sounds
The appliance is blocked (i.e. the
tube, suction mouth or some other
parts)
Remove blockages
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Troubleshooting