Instruction Manual
EN
24
Problem Possible cause Solution
The appliance does not
turn on
No power Charge the battery
Auto protection for overheating Restart after cooling down
The suction mouth is blocked Check and remove blockages
Weak suction power
Dustbin and lters are full Clean the dustbin and lters
The pre-lter is not installed Install the pre-lter
The appliance is blocked (i.e.
the tube, suction mouth or some
other parts)
Remove blockages
The brush roller tangled with
hairs or bers
Clean the brush roller
Abnormal motor sounds
The appliance is blocked (i.e.
the tube, suction mouth or some
other parts)
Remove blockages
Battery won’t charge
The adaptor is not correctly
inserted
Reinsert the adaptor correctly
Insufcient contact between the
main body and battery
Check the main body and
battery are correctly placed
The adaptor is not designed for
PURE ONE S12
Use the original adaptor
Troubleshooting