Parts List

EN
20
Troubleshooting
Problem Possible cause Solution
The appliance does not turn on
Auto protection for overheating Restart after cooling down
The appliance has no power Charge the appliance
Weak suction
The dry lter is not installed, or
the dry lter is dirty
Install the dry lter or clean and
allow it to dry completely
Suction mouth is blocked
Pull up the brush roller and
remove blockages
Brush roller tangled
indicator blinking
Voice prompt:
1. Please clean the
brush roller
2. Please install the
brush roller correctly
1. The brush roller is blocked
2. The brush roller is not
installed
1. Remove blockages
2. Install brush roller correctly
WiFi indicator is off
WiFi is not connected
Follow the in-app guide to
connect to WiFi
CWT empty indicator
blinking
Voice prompt:
Clean Water Tank
empty, please rell
water and cleaning
solution
CWT is empty Rell CWT
All lights off in
operation
Battery overheat or malfunction
Cool the appliance down and
restart
Battery level indicator
blinking
Voice prompt:
Low battery, please
charge
Low battery Charge the appliance, or restart
LED loop illuminates
red
Voice prompt:
Please begin self-
cleaning cycle
Dirt sensor malfunction or
blocked
Remove blockages, clean the
debris channel, or restart
Self-cleaning icon
blinking
Brush roller is dirty Start self-cleaning
Power indicator
blinking
Motor malfunction Contact Customer Service
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.