Operation Manual

P18
TROUBLESHOOTING
A.1 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Please check the receiver
according to the procedures shown below. If the receiver does not work properly after checking
it, please contact your local Serviceline or THOMSON dealer. Alternatively you can send a
support mail via our website: www.thomsonstb.net. NEVER open or disassemble your receiver.
This may cause a dangerous situation and will void the warranty.
Symptom Cause Remedy
The display on
front panel does
not light up.
The power cord is not
plugged in.
Receiver switched to STBY
and the display function is
switched OFF.
Check that the power cord is plugged
in to the wall outlet. Make sure power
switch on rear panel is in ON position.
Check if receiver is in STBY and the
setting within the menu Setup>Time
Setting>Time Display is set to OFF
No picture or
sound
Wrong connection or setting
of the Audio/Video output of
the receiver to TV.
Audio muting.
TV power off.
Connect the Audio/Video output
of the receiver to TV correctly and
check the adjusted settings in the
menu Setup> Output Options.
Press the MUTE button.
Turn TV on.
No picture The receiver can’t receive
the signal.
Incorrect values of some
tuner parameters.
Wrong direction of the
antenna.
Check the antenna cable, replace
the cable, or connect the cable to
the receiver tightly.
Set the values of tuner parameters
correctly in menu Installation>
Satellite Settings.
Check the signal strength with a
spectrum analyzer and adjust your
antenna correctly.
No access
to scrambled
services
Payment expired
Module or card not correct
inserted.
Wrong module or smart card
Tuned to pay TV service
which is not supported by
you used smart card
Check you access date in CI menu
Check if module or card is correct
inserted.
Check with you local dealer
Check if card match with service.
The remote control
does not work
The batteries of the remote
control are not inserted,
wrongly inserted or
exhausted.
Check whether the batteries are
inserted correctly or exhausted, if so
replace the batteries in the remote
control.
The USB storage
device is not
working properly.
Wrong formatted. Format USB device by receiver in
menu Channel>File Explorer.
The external USB
HDD does not start.
Power consumption is too
high.
Connect an extra power supply
adapter to your USB HDD device.
The receiver
switches to STBY
automatically.
Auto Power Down function
is activated and reached the
adjusted time (default 3h).
In the menu Setup>Time Setting you
can adjust the Auto Power Down
time or disable it.