Operation Manual

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5. Troubleshooting Common Problems
The network is
not displayed
and “Emergency
Call” appears on
the screen
Make sure you have inserted the
SIM card correctly (see Quick Start
Guide).
Make sure you are in an ar ea
covered by the network.
S e l e c t y o u r n e t w o r k o p e r a t o r
manually by going to Settings >
More > Mobile networks. For more
details, see Section 1.1.
The phone is
blocked and does
not respond
If you cannot turn off the phone,
remove the battery and then put it
back in place.
Cannot play
audio or video
files
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Make sure the file extension ends
with “.AVI”, “.MKV”, “.FLV”, “.Jpg” or
“.MP3”.
This device is compatible with most
existing video formats available on
t h e m a r k e t . N e v e r t h e l e s s ,
proprietary formats such as DivX,
WMV, RM, RMVB, IFO and ISO are
not supported. If you encounter
c o m p a t i b i l i t y p r o b l e m s , w e
recommend that you convert the file
to MPEG4. Please note that audio
and video files with copy protection
cannot be played.