Operating Instructions and Installation Instructions

Chapter 4
Internet Connection Troubleshooting
30
E-DOC-CTC-20051017-0035 v1.0
No Ethernet activity.
If you are connected through a protocol other
than PPPoE, this check is not applicable as the
result will always be ‘No Ethernet activity’.
 Authentication failed: check your user
name and password. The user name is in
most cases in the form of username@ISP.
 Your connection is disconnected.
 Could not bring up link.
No IP No IP address or no DNS server has been
configured. During IP address negotiation, there
was an IPCP error or a DHCP error.
No Internet This test sends 1 ping to each address of a
configured list of IP addresses. The test
succeeds if all addresses can be reached. If your
primary and secondary DNS server are part of
the list, reaching one of both is enough.
No DNS The DNS service provided by your ISP may have
a problem.
Test result Explanation