Operating Instructions and Installation Instructions

Chapter 4
Internet Connection Troubleshooting
28
E-DOC-CTC-20051017-0035 v1.0
You can find a comprehensive LED overview in the SpeedTouch™ User’s Guide.
Red Internet LED
or No Internet LED
 There was an authentication failure. This will usually
present itself as an error message regarding an
incorrect password.
 Check whether your user name is correct. For
ADSL connections, the user name is normally in
the form of username@ISP.
 Check whether your password is correctly
entered. The password is case sensitive.
If you continue to get password failures, contact your
ISP.
 The wrong service profile was selected. Restart the
setup of your SpeedTouch™, and make sure to select
the correct service profile.
LED status Possible solutions