User's Manual
102
Appendix - Troubleshooting
If you subscribe to video service over cable, the cable signal may not
be reaching the modem. Conrm that good quality cable television
pictures are available to the coaxial connector you are using by
connecting a television to it. If your cable outlet is “dead”, call your
Cable Company.
Verify that the Cable Modem service is DOCSIS compliant and
PacketCable compliant by calling your cable provider.
I don’t hear a dial tone when I use a telephone.
Telephone service is not activated. If the rightmost light on the
Advanced Cable Gateway stays on while others ash, check with your
TSP or cable company.
If the Advanced Cable Gateway is connected to existing house
telephone wiring, make sure that another telephone service is not
connected. The other service can normally be disconnected at the
Network Interface Device located on the outside of the house.
If using the second line on a two-line telephone, use a 2-line to 1-line
adapter cable.