User's Manual

101
Appendix - Troubleshooting
Troubleshooting
You can correct most problems you have with your Gateway by consulting
the troubleshooting list that follows:
I can’t access the internet.
Check all of the connections to your Advanced Cable Gateway.
Your PC is connected to the USB port or your Ethernet card may
not be working. Check if each product’s documentation for more
information.
The Network Properties of your operating system may not be installed
correctly or the settings may be incorrect. Check with your ISP or
cable company.
All of the lights are ashing in sequence.
This means the Advanced Cable Gateway is automatically updating
its system software. Please wait for the lights to stop ashing. The
updating process typically lasts less than one minute.
Do not remove the power supply or reset the Advanced Cable
Gateway during this process.
I can’t get the modem to establish an Ethernet connection.
Even new computers don’t always have Ethernet capabilities – be
sure to verify that your computer has a properly installed Ethernet
card and the driver software to support it.
Check to see that you are using the right type of Ethernet cable.
The modem won’t register a cable connection.
If the modem is in Initialization Mode, the INTERNET light will be
ashing. Call your Cable Company if it has not completed this 5-step
process within 30 minutes, and note which step it is getting stuck on.
The modem should work with a standard RG-6 coaxial cable, but
if you are using a cable other than the one your Cable Company
recommends, or if the terminal connections are loose, it may not
work. Check with your Cable Company to determine whether you’re
using the correct cable.