User's Manual
Storing CID Records (In CID Memory)
If you are not at home or cannot answer, your telephone’s Caller ID memory stores the
data for the 40 most recent calls you received so you can see who called while you
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is
automatically deleted.
You may review the stored information at any time. Calls received since your last
review show as NEW in the display. Calls that have not been previously reviewed but
were received from the same number more than once show as REPT in the display.
Reviewing CID Records
As calls are received and stored, the display is updated to let you know how many calls
have been received. To scroll CID records:
1. Make sure the phone is OFF (not in talk mode).
2. Press the CALLER ID-VOLUME ( 6 ) button to review the newest CID record.
3. Press the CALLER ID-VOLUME ( 5 ) button to review the oldest CID record rst.
Dialing a CID Number
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID-VOLUME ( 6 or 5) button to display the desired record.
3. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller’s phone number is
formatted when it is received, and (b) whether or not you previously pre-
programmed your local area code into the set up menu, you may need to
adjust the format of the incoming caller’s stored phone number before
making the call, press the FORMAT/CONF button to adjust the number, and
try again.
Available formats include:
Number of digits Explanation Example
Eleven digits long distance code “1 ” 1-317-888-8888
+3-digit area code
+7-digit telephone number.
Ten digits 3-digit area code + 317-888-8888
7-digit telephone number.
Seven digits 7-digit telephone number. 888-8888
Storing CID Records in Internal Memory
You may also store CID information in the phone’s internal memory.
NOTE:
It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records
stored in memory.
1. Make sure the phone is OFF (not in talk mode).
2. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to the desired CID record.
3. Press the Memory button to display SELECT MEMORY 01-50.
4. Use the touch-tone pad to enter a memory location to store the number in that
memory location. You will hear a conrmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
you must confirm replacement by pressing the MEMORY button.
NOTE: Press the *EXIT button once to keep the previous setting (making no
changes) and return to the menu.
NOTE: If the selected CID record contains any information that is non-
numeric, the unit will not allow this record to transfer to the internal user
memory. The handset will display UNABLE TO STORE.
To Replace a Stored CID Record
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter
the memory location, REPLACE MEMO? shows in the display.
2. Press the Memory button again, and the new CID record replaces the old memory in
that location. You will hear a conrmation tone.
Deleting a CID Record
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID-VOLUME ( 6 or 5) button to display the CID record you want to
delete.
3. Press the DELETE button. The display shows DELETE CALL ID?
4. Press the DELETE button to erase the record showing in the display. The display
shows DELETED.
NOTE: Press the *EXIT button to return to the standby mode.
Deleting All CID Records
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID-VOLUME ( 6 or 5) button to display any Caller ID record.
3. Press and hold the DELETE button until DELETE ALL? shows in the display.
4. Press DELETE button to erase all of the current CID records. The display shows
DELETED followed by NO CALLS.
NOTE: Press the *EXIT button to return to the standby mode.
Memory
Each handset can store up to fty 20-digit numbers with up to 15-character names in
memory for quick dialing. This memory feature is in addition to the CID memory log,
which stores up to 40 CID records in each handset.
Storing a Name and Number in Memory
1. Make sure the phone is OFF (not in talk mode).
2. Press the MEMORY button to display SELECT MEMORY 01-50.
3. Press the desired memory location button (01 through 50) or use the CALLER ID-
VOLUME ( 6 or 5) button to scroll to desired the memory location.
NOTE: If the memory location is occupied, the memory location number and
stored name and telephone number shows in the display. If the memory
location is empty, EMPTY shows in the display.
4. Press the MEMORY button. The display shows ENTER NAME.
5. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter
is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times
for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to
insert a space between the rst and last name. Press the 7 key 4 times for the letter
S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press
the 8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake press the DELETE button to backspace and
erase the wrong character(s) or number(s).
6. Press the MEMORY button to conrm and save the record. The display shows ENTER
TEL NUMBR.
7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including
pauses (press #PAUSE button), and press the MEMORY button again to save the
record. The unit beeps to conrm.
NOTE: The system treats PAUSES as delays or spaces in the dialing sequence.
8. To enter another name and number in a different memory location, return to step 2
and repeat the process.
Storing the Last Number Dialed
You may transfer all three redial numbers into internal user memory.
1. Make sure the phone in OFF (not in TALK mode).
2. Press REDIAL button to display the most recent redial number.
3. Use the CALLER ID-VOLUME ( 6 or 5) button to scroll to desired redial number.
4. Press MEMORY button to display SELECT MEMORY 01 - 50.
5. Use touch-tone pad to enter two digit desired memory location (01 through 50).
Display will show ENTER NAME.
6. Follow step 5 in the “Storing a Name and Number in Memory” section to
enter name.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed,
and you must confirm replacement by pressing the MEMORY button.
7. Press MEMORY button to save.
8. To enter another name and number in a different memory location, return to step 2
and repeat the process.
NOTE: If the redial number has more than 20 digits, it cannot be stored
in memory.
Inserting a Pause in the Dialing Sequence (of a Stored
Number)
Press the #PAUSE/RINGER button on the handset’s touch-tone pad to insert a delay in
dialing sequence when a pause is needed to wait for a dial tone (for example, after you
dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as
one digit in the dialing sequence.
Reviewing Records Stored in Memory
1. Make sure the phone is OFF (not in talk mode).
2. Press the MEMORY button to display SELECT MEMORY 01-50.
3. Press the CALLER ID-VOLUME ( 6 or 5) buttons to scroll the records, or use the
handset’s touch-tone pad to enter the memory location number.
Changing Records Stored in Memory
Follow the procedure for Storing Names and Numbers in Memory, except replace a
stored telephone number with a new one.
Deleting Records Stored in Memory
1. Make sure the phone is OFF (not in talk mode).
2. Press the MEMORY button to display SELECT MEMORY 01-50.
3. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the record you want to
delete or use the touch-tone pad to enter the desired memory location.
4. Press the DELETE button to mark the record for deletion. The display shows DELETE?
5. Press the DELETE button to delete the record. DELETED shows in the display.
NOTE: If you don’t want to change or delete a record, simply press the *EXIT
button, or wait for one minute to exit the review mode automatically.
Dialing a Number from Memory
1. Make sure the phone is ON (in talk mode) by pressing the TALK/CALL BACK or
SPEAKER button.
2. Press the MEMORY button to display MEMO # - -.
3. Use the touch tone pad to enter the memory location number. The number dials
automatically.
-OR-
1. Make sure the phone is OFF (not in talk mode).
2. Press the MEMORY button to display SELECT MEMORY 01-50.
3. Press the memory location for the phone number you want to dial, or use the
CALLER ID-VOLUME ( 6 or 5) button to scroll to the number you want to dial.
4. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls from records stored in memory which require a sequence
of numbers, such as a calling card number used for a frequently called long distance
number. The following example shows how you can store each part of the dialing
sequence and use chain dialing to make a call through a long distance service:
The Number For Memory Location
Long Distance Access Number 7
Authorization Code 8
Frequently called long distance number 9
1. Make sure the phone is ON (in talk mode) by pressing the TALK/CALL BACK or
SPEAKER button.
2. Press the MEMORY button, and then press 07.
3. When you hear the access tone, press the MEMORY button, and then press 08.
4. At the next access tone, press the MEMORY button and then 09.
Answering system OperAtiOn
This section discusses the buttons and features on the answering system.
Message Counter
The message counter gives you a numeric display of how many messages you have.
See below for the details.
a) Message counter has a number displayed without ashing - No new messages.
Shows total number of old messages.
b) Message counter has a ashing number displayed - There are new messages.
Shows total number of old and new messages.
c) Message counter has bars ( - - ) - Answerer is off.
d) Message counter has an “F“ ashing on the display - Memory is full.
e) Message counter has a “CL” ashing on the display - Clock is not set since power up
or after power failure.
f) Message counter has six horizontal bars ashing on the display - MEMO recording.
g) Message counter has a “AN“ ashing on the display - Answering incoming calls and
recording an incoming call.
h) Message counter has “LA” - The answering system is being accessed remotely.
i) Message counter has “En“ on the display - English is selected as the current voice
prompt during language selection.
j) Message counter has “Fr“ on the display - French is selected as the current voice
prompt during language selection.
k) Message counter has “SP“ on the display - Spanish is selected as the current voice
prompt during language selection.
NOTE: While the messages are playing, the message counter will display
the messages in the order they were received.
NOTE: The maximum recording time for each message is 3 minutes and the
total recording time of this unit is 20 minutes.
Leaving a Message/Memo
Use the memo feature to leave a message.
1. Press and hold the MEMO button.
2. Begin speaking after you hear “RECORD MESSAGE”.
3. Release the memo button when you are nished recording the memo.
Screening Calls from the Base
1. When the answering system answers the call, listen while the caller leaves a
message (to determine who is calling).
2. To speak to the caller, pick up the handset, and press the TALK/CALL BACK or
SPEAKER button.
The answering system automatically stops recording when you activate the handset or
pick up an extension phone.
TIP: Make sure the volume on the base is set loud enough to hear your
incoming calls.
Messages Indicator
The base display shows you how many messages you have. The new message
indicator ashes to indicate you have new messages.
Messages Playback
The message counter let you know when you have message(s) or new message(s). To
play the messages, press the PLAY/STOP button.
While a message is playing, you may do the following:
• Press the corresponding PLAY/STOP button to stop the message playback.
• Press and release the REVIEW button to restart the current message.
• Press and release the REVIEW button twice to go to the previous message.
• Press and release the SKIP button to go to the next message.
• Press the DELETE button to erase the current message.
Memory Full
When the answering system memory is full, the system answers after 10 rings. You
should erase some messages so the answering system may record new messages.
Erasing Messages
You may erase messages in the following three ways:
To erase a message while it is playing
1. Press and release PLAY/STOP button.
2. Press the REV and SKIP buttons to select and play the message you want to erase.
3. Press the DELETE button, the current message is erased, and the next message
plays.
To erase all previously played Messages in a mailbox
1. Make sure the phone is OFF (not in talk mode)
2. Press and hold the DELETE button until “ALL OLD MESSAGES ERASED” announce.
To erase a message from the handset :
1. Press the FLASH/answerer button on the handset
2.
Press the PLAY/STOP (key 2) followed by the mailbox number on the handset (eg. Press key
2 and then key 3 to play messages in mailbox in mailbox 3)
3. Press the erase (key 0) on the handset to erase a message during playback.
NOTE: Erased messages cannot be restored.
Remote Access
You may access the answering system with the cordless handset or from any tone-dial
compatible telephone.
Cordless Handset
Use the corresponding handset keys just like you would use the base buttons (see
“Answering System Setup”). The button functions are located on the handset above
each number key. For example, to play messages:
• Press the FLASH/answerer button. The display shows ANSWERER REMOTE ACCESS.
• Press 2 (PLAY/STOP) to play the message.
• When you are nished listening to your messages, press the FLASH/answerer button
again.
Screening Calls from the Handset
Use the handset to screen calls even when you can’t hear the answering system.
When the answering system picks up:
1. Press the FLASH/answerer button to access the answering system.
2. Listen as the caller leaves a message.
3. Press the TALK/CALL BACK or SPEAKER buttons to speak to the person or press the
FLASH/answerer button to stop screening the call.
NOTE: Programming for Remote Access feature, can ONLY be done with the
28112 handset, this function cannot be programmed using the optional
28110 handset.
Accessing the Answering System from Another Location
You can access your answering system from any touch-tone phone by entering your
3-digit security code during the playing of outgoing announcement or after you hear
the outgoing announcement.
1. Dial the telephone number to which the answering system is connected.
2.
Enter the security code during the outgoing announcement or after you hear the tone.
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:
To Press this button
Review message 1
Play back messages 2
Select mailbox 1 or 2 or 3
Stop message playback 2
Erase message 0 (during message playback)
Skip message 3
Turn off/on answerer 4
Review voice menu options 7
Memory Full
When answering system memory is full, the system answers after 10 rings, beeps and
waits for you to enter the 3-digit security code. If you don’t enter the security code
within 8 seconds, the phone hangs up.
You should erase some messages so the answering system can record new messages.
NOTE: The unit also answers after the 10th ring if it is turned off. To access
the answering system, enter your 3-digit security code.
Belt clip and Optional Headset
Connecting the Belt Clip
1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of
the handset.
2. Snap the ends of the belt clip into place.
Connecting an Optional Headset to the Handset
Each handset can be used with an optional headset hands free operation.
1. Connect the headset to the headset jack on the side of the handset. The handset
receiver and microphone are disabled when the headset is connected.
2. Adjust the headset to rest comfortably on top of your head and over your ear. Move
the microphone to approximately two to three inches from your mouth.
3. Press the TALK/CALL BACK button to answer a call or make calls using the headset.
4. To return to normal operation, unplug the headset from the jack.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-XXXX Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.
2. Remove the battery compartment door.
3. Disconnect the cord attached to the battery pack and remove the battery pack from
the handset.
4. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow the handset
battery to properly charge (for 16 hours) prior to first use or when you install a
new battery pack. If you do not properly charge the phone, battery performance
will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
• To reduce the risk of re or personal injury, use only the Nickel-metal Hydride
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
Display Messages
The following messages shows the status of the phone, provides Caller ID information,
or helps you set up and use your phone.
BLOCKED NUMBER Indicates the person is calling from a number which is blocked
from transmission.
CHARGING... Indicates the handset needs to charge for a period of time
before it can resume normal function.
DELETE ALL? Prompt asking if you want to erase all CID records.
DELETE CALL ID? Prompt asking if you want to erase the CID record showing on
the display.
DELETE? Prompt asking if you want to erase one of the 50 records
stored in the phone’s memory.
DUPLICATE NUMBER Under VIP melody feature, if the desired number/record was
selected in any one of TEN VIP melody records before,
DUPLICATE NUMBER shows in the display.
END OF LIST Indicates that there is no additional information in CID
memory.
ENTER NAME Prompt telling you to enter a name in one of the 50 memory
locations.
ENTER TEL NUMBR Prompt telling you to enter a telephone number in one of the
50 memory locations.
NEW Indicates call or calls which have not been reviewed.
HANDSET NAME Prompt telling you to enter the user name for the registered
handset.
HANDSET NEEDS Indicates you must register a non-registered handset prior to
REGISTRATION use.
INCOMPLETE DATA Caller information is interrupted during transmission or the
phone line is excessively noisy.
LINE IN USE Displays on handset while the line is in use.
LONG DISTANCE Indicates CID record is from a long distance call.
LOW BATTERY Indicates the battery needs to be charged.
NEW CALL XX XX represents the number of new CID records not reviewed.
NO BATTERY Indicates the battery is not properly installed in the handset,
or the battery pack is not properly connected to the jack inside
the battery compartment.
NO CALLS Indicates there are no CID records in memory.
NO DATA Indicates no CID information was received , you are not
subscribed to CID service, or CID service is not working.
NO USER MEMORY
Indicates the memory location contains no user memories and
the user is trying to mark a specic user record for VIP MELODY.
OUT OF RANGE May indicate handset is too far away from the base or that
the power has been interrupted. Move closer and
check connections.
PAGING or Someone pressed the PAGE button on the base or INTERCOM
PAGING FROM button on the handset
REPT Indicates a repeat call message. Indicates a new call from the
same number was received more than once.
SEARCHING Indicates handset is searching for the base.
SPKR Indicates the handset is in speakerphone mode.
UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or
NAME/NUMBER the CID information was not sent.
Answering System Display Messages
The following messages show the status of the answering system or help you set up
and use the system.
0-59 Indicates the total number of messages.
CL (blinking) The voice time/day stamp needs to be set.
- - Answering system is turned off.
An (blinking) The system is answering a call.
F (blinking) Answering system memory is full.
Six bars (blinking) The system is recording a memo or an announcement.
LA (Line Access) External line remote answering system.
Handset Sound Signals
Signal Meaning
A long warbling tone (with ringer on) Signals an incoming call
Three short beeps (several times) Page signal
One beep every 7 seconds Low battery warning
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack. If it doesn’t work, the problem might be
your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the TALK/CALL BACK button, and the
charge indicator on the base should be lit when the handset rests in the cradle. If
not, the battery may need to be charged.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
• Make sure the handset ringer software switch is set to on.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some
extensions.
• Check for a dial tone.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another household
appliance. If necessary, relocate the base.
• Charge the battery (for 16 hours).