User's Manual

Table Of Contents
60
Troubleshooting Tips
The display goes to the standby mode while viewing the Caller List or directory.
Do not pause for over 30 seconds while searching.
When a second call is received on the same line, the unit does not display the new caller’s information.
If another call is received on the same line while: The Answering System is responding to a call, or the
caller is placed on hold, the caller information will not be displayed.
You cannot redial the last number dialed
If the last number dialed was more than 32 digits long, the number will not be redialed.
You cannot have a conversation using headset jack
Make sure the headset is properly plugged into the headset jack on the base.
Cordless Handset
The handset does not work
Ensure the battery is fully charged.
Clean the charge contacts and recharge the cordless handset.
Ensure the battery is properly installed and try again.
The handset is not registered to the base. Register the handset.
No link to base with error tone.
•You are too far away from the base. Move closer to the base and try again.
Static, sound fades in/out, interference from other electrical appliances.
Move the cordless handset and the base away from other electrical appliances. Move closer to the base.
The unit does not ring.
The ringer volume may be set to OFF. Select Low, Middle, or Hi.
The display is blank
Ensure the handset battery is fully charged.
You cannot program function items, such as the line selection.
Make sure the handset is in standby mode. Do not pause for more than 30 seconds while
programming.
You cannot store a name and phone number in the directory.
Make sure the handset is in standby mode. Do not pause for more than 30 seconds while programming.