Manual

43
CONTACT & SHIPPING
FOR SERVICE
Shipping Address: Thompson/Center
400 North Main St.
Rochester, New Hampshire 03867
Should your Thompson/Center firearm require service, it should
be returned to the Thompson/Center factory.
• Call or e-mail the Customer Service Dept. for authorization
and shipping instructions.
• Ensure that the both magazine and chamber are unloaded.
•
Do not attempt to ship a firearm via US Postal Service;
only federally licensed dealers may ship a firearm by US
Postal Service.
• DO NOT SHIP ANY AMMUNITION.
• Enclose a letter which includes your full name and address
(no P.O. Boxes, please), daytime telephone number, e-mail
address, the serial number of the firearm, and details of the
problem experienced (stating the brand and type of ammuni-
tion used when the problem occurred) or work desired.
• Record the serial number before shipping, in case you wish to
check on the repair status of your firearm.
• Please remove all custom parts and accessories, such as
stocks, special sights and scopes, or slings from your firearm
before returning.
• Place the firearm in its original case or in a similarly secure
container and pack it securely.
• The package must
NOT bear any markings which indicate the
identity of the contents.
• It is most important that you comply with federal, state, and
local laws and regulations. The following guidelines are meant
to help, but you must seek assistance from the appropriate
authorities if necessary.
• If your firearm must be replaced, it
may be necessary to ship
the replacement to a dealer rather than directly to you.
Y
ou
may be requested to furnish a signed FFL (Federal Firearms
License) from your dealer in such an instance.
• Warranty repair work will begin upon receipt and examination
of the firearm. In the case of repairs or work not covered by
the warranty, a quotation covering the cost of the work plus
round trip transportation charges will be sent to you. Repairs
or modification will begin upon receipt of payment.