Installation Guide

Rev.1.12.09.10 13
WarmFlex™
RADIANT FLOOR HEATING MAT 10-YEAR LIMITED WARRANTY
Thermosoft International Corporation (“Manufacturer”) warrants that its WarmFlex™ radiant floor
heating mat (“Product”) for floating laminate flooring, floating wood flooring ceramic flooring and
porcelain flooring (“Applicable Flooring”) is free from defects in manufacturing, materials and
workmanship in manufacture and to perform under normal use for a period of 10 years from the date
the Product was originally purchased (“Limited Warranty Period”). This warranty shall not be valid
under the following conditions: 1) The preparation, conditions and installation of the Product is not
in accordance with industry standards as outlined by the National Wood Flooring Association for
wood floor applications, and the Tile Council of America for ceramic, porcelain and natural stone
applications, The National Electric Code (NEC), the Canadian Electric Code (CEC) and all
applicable local electrical and building codes; 2) the installation is not conducted as per
Manufacturer’s written instructions; 3) the sub-floor is not within tolerances of vapor emissions per
industry standards; 4) defective hardwood planks, tile, grout, or adhesive is used in the installation;
5) subfloor cracking, settling or displacement occurs; 6) there exists a failure of floor patching or
leveling materials, or use of non-approved patching or leveling materials; or 7) improper installation
materials or methods are used, 8) local overheating is caused by use not in accordance with
Manufacturer’s instructions, 9) the Product is not connected to the power source by a licensed
electrician, 10) the owner fails to retain and supply resistance measurements recorded during
installation as specified by the Manufacturer’s instructions 11) the Product’s heating elements are
cut, punctured or tampered with. This limited warranty is extended to the original property developer
and/or the original occupant of the property where the Product is installed (the “Owner”) and does
not cover damage to the Applicable Flooring. This Limited Warranty is further subject to the
exclusions and limitations provided below and on the reverse side.
TO OBTAIN WARRANTY SERVICE, FOLLOW THE INSTRUCTIONS IN STEP 4 BELOW.
UPON RECEIPT OF THE DEFECTIVE PRODUCT, PAPERWORK, RECEIPT AND
RESISTANCE MEASURES, MANUFACTURER WILL EXAMINE AND TEST THE PRODUCT.
IF IT IS DETERMINED THAT THE PRODUCT WAS PROPERLY INSTALLED AND FAILED
DURING NORMAL USE AS A RESULT OF A MANUFACTURING, DEFECT, THE
MANUFACTURER WILL REMEDY THE DEFECT OR FAILURE WITHOUT CHARGE TO
THE CONSUMER PROVIDED MANUFACTURER RECEIVES NOTICE OF THE WARRANTY
CLAIM IN THE MANNER PROVIDED BELOW WITHIN THE LIMITED WARRANTY
PERIOD. THE REMEDY FOR ANY SUCH DEFECT IS LIMITED, AT MANUFACTURER’S
OPTION, TO THE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE OF
THE PRODUCT. THE WARRANTY PERIOD FOR THE REPLACEMENT PRODUCT WILL
EXPIRE 10 YEARS FROM THE DATE THAT THE ORIGINAL PRODUCT WAS
PURCHASED.
THIS LIMITED WARRANTY DOES NOT APPLY TO THE THERMOSTATIC CONTROL
UNIT WHICH IS A SEPARATELY PURCHASED COMPONENT THAT CARRIES ITS OWN
WARRANTY.
MANUFACTURER WARRANTS THAT THE PRODUCT PRODUCES THE RATED WATT
OUTPUT LISTED ON THE LABEL WHEN OPERATED AT THE RATED VOLTAGE.
MANUFACTURER MAKES NO REPRESENTATION CONCERNING THE TEMPERATURE
LEVEL THAT WILL BE PRODUCED BY THE PRODUCT.
MANUFACTURER ASSUMES NO LIABILITY FOR THE COST OF FLOOR COVERING
MATERIALS OR THE COST TO REMOVE OR REPLACE THEM.
IMPORTANT: FOR THIS WARRANTY TO BE VALID, THIS PRODUCT MUST BE
CONNECTED TO A THERMOSTATIC CONTROL DEVICE WITH GROUND FAULT
CIRCUIT INTERRPUPTER (GFCI) BY A LICENSED ELECTRICIAN.
THIS LIMITED WARRANTY IS FURTHER SUBJECT TO THE CONDITIONS, LIMITATIONS,
AND EXCLUSIONS PROVIDED ON THE REVERSE SIDE.