User Manual

English 34
Service
Troubleshooting
If you encounter a problem, it often will merely be something minor. Before you call customer service, consider the
suggestions and instructions below.
Problem Possible Cause Tip/Solution
Appliance is not working Cord is not plugged in Connect appliance to power.
Power outage Check if other kitchen appliances
are working.
Defective fuse Check the fuse or breaker box to
see if the breaker or fuse to the
appliance is working.
Faulty operation Turn off power to the appliance at
the main power supply (fuse or
breaker box) and turn it back on
after approximately 10 seconds.
Appliance does not start Appliance door is not closed all the way Close the appliance door.
Water tank empties without any
apparent reason. Evaporator dish is
overflowing.
Water tank was not closed properly Close the tank lid until it clearly
snaps into place.
Tank lid seal is dirty Clean the seal.
Tank lid seal is defective Obtain a new water tank through
customer service.
Evaporator dish has been boiled dry
even though the water tank is full
Water tank was not inserted correctly Slide in the water tank until it locks
into place.
Supply line is clogged Descale appliance. Verify that the
water hardness level is set correctly.
A "plop" noise can be heard when
cooking
Temperature change affecting frozen food
and caused by water vapor
This is normal.
An excessive amount of steam is
produced when steaming
Appliance is being calibrated automatically This is normal.
An excessive amount of steam is
repeatedly produced when steaming
Appliance cannot be calibrated
automatically when cooking for short
periods of time
Reset the appliance to the factory
setting (see Basic Settings). Next,
start the Steam mode for 20 minutes
at 210°F (100°C).
Steam escapes from the vent openings
when cooking
This is normal.
Appliance no longer produces steam
correctly
The appliance needs to be descaled Start Decalcify mode.