Operating Guide
23
TROUBLESHOOTING
WARNING:
If you smell gas:
Open the window and door immediately.
Shut off gas supply.
Do not try to light any appliance.
Do not touch any electrical switch; do not use any phone in your building.
Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create
fumes. These fumes may mix with combustion air and create odors.
WARNING: Only a qualified service technician should service and repair heater.
CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/
pilot unit. Note: All troubleshooting items are listed in order of operation.
Remote Error Codes
Error Codes
Description
E1: Ignition failure
Will appear once the ignition has failed a minimum of twice in a row.
No or low gas flow to the heater
E2: Unintentional flame
shutdown
Can occur due to a lack of oxygen, low gas pressure, gas flow blockage, or a
rush of air.
Review minimum clearances in the Installation Considerations section
E3: Overheating
Can take place when air flow is limited, such as sooting, fan failure, improper
installation or restricted spacing in placement.
Review minimum clearances in the Installation Considerations section
E4: Fan failure
Power generating cooling fan is malfunctioning, due to power or operation
issues.
Review minimum clearances in the Installation Considerations section
Use compressed air to remove dust and sooting
E5: Lack of electricity
This can affect the unit if the batteries are installed incorrectly, have improper
voltage (less than 3.5V), or if the power plug is in use and not functioning
correctly.
Check battery placement and ensure that they are charged
Use the USB 2.0 Micro Port to ignite the heater