Product Info

• Hello <employee first & last name> – speak directly to someone (one to one). Say “hello” and
the person’s first and last name. Tap the Command button to end the conversation.
• Hello <group name> – speak directly with a group of associates. Say “hello” and the group you
want to talk to. Tap the Command button to end the conversation.
• Message <employee first & last name> – leave a message for an employee. Say “hello” and the
person’s first and last name.
• Play Messages – You’ve got mail…”ear mail” that is! Use this command to hear your messages.
• Locate <employee first & last name> – find the location of an employee.
• Who is near <location name> - Find a colleague or check coverage. Say “who is near” and the
location name.
• Register Backup – Requests help to the register. The alert repeats until an associate responds
with “Copy That”.
• Carry Out (front end) – Requests carry out help at the front end. The alert repeats until an
associate responds with “Copy That”.
• Manager Assistance (front end) – Requests manager help at the front end. The alert repeats
until a manager responds with “Copy That”.
Commands for Store Leaders
In addition to the commands provided for the store associates, store leaders have access to the
following commands:
• Store Coverage – Use this app to understand the location of all employees.
• Locate <employee first & last name> – Locate an employee in the store.
• Who Is Near <location name> - Assess the coverage of a location in the store.
• Message <group name> – Leave a message for a group. Messages last for 3 days
• Interrupt All – Is there an emergency and you need to talk with everyone immediately? Use
“Interrupt All” to reach every employee, even if they are in a conversation or if their status is set
to “engaged”.
• Interrupt <employee first & last name> – Use this app to open a one-to-one with an individual,
no matter if their status is set to “engaged”.
• Announcement <Now/ Hour/ Today> – Configure an announcement to be sent to the entire
store or group, and determine the ”time to live” for the announcement. Options include:
o Announcement Now (5 min)
o Announcement Now <group name>
o Announcement Hour (60 min)
o Announcement Hour Today <group name>
o Announcement Today (end of day)
o Announcement Today <group name>