Esse 525 Stove Installation Guide

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525-500VISTA-I07-300719
GUARANTEE
CONDITIONS OF GUARANTEE
Your ESSE is guaranteed against defects arising from faulty manufacture for 2 years when
supplied by an ESSE Specialist.
Upon registration of the warranty, ESSE will extend the guarantee period to 5 years from
purchase. Your details must be registered with us by either returning the completed
warranty card or by completing registration on-line at www.esse.com. The warranty must
be registered within 1 month of installation to qualify for the 5 year warranty.
The appliance must be only used for normal domestic purposes and in accordance with
our instructions, be correctly installed and serviced.
The guarantee does not cover:
 Installation
 Wear and tear
 Parts deemed to be replaceable or service parts that may be replaced during
the normal usage of the appliance
 Damage caused by impact, spillage, water ingress, or condensate attack from
flue or by using unsuitable fuels
This guarantee is personal to the original purchaser and not transferable.
Any stove or defective part replaced shall become the Company’s property.
HOW TO PROCEED WITH A COMPLAINT
If you have cause for dissatisfaction with your stove, you should first contact your ESSE
dealer, who will bring your concerns to our attention. We will assess the nature of the
complaint and either send replacement parts for your dealer to fit, or arrange for an ESSE
engineer to inspect the appliance and carry out any work that may be deemed necessary.
If the fault is not actually due to faulty manufacture but some other cause i.e. misuse,
failure to install correctly, or failure to service at regular intervals, a charge will be made
to cover the cost of the visit and any new parts required.