Owner’s Guide Book
Technical Assistance For technical assistance or warranty service requests, please call a technical support representative at 877-722-4097. Factory trained technical support representatives are available Monday - Friday from 8:30 am to 5 pm EST. You may be asked to email pictures of your area of concern to the technical support representative. Pictures allow us to better diagnose the problem and provide service in an efficient and timely manner.
Index Technical Support Contact Information....................................................2 Warnings Children and Pets........................................................................................4 Electrical Component Installation............................................................5 Electrical Installation Do’s & Don’ts.........................................................6 Avoidable Risks............................................................................................
IMPORTANT INFORMATION ABOUT SPA SAFETY Read and Carefully Follow Instructions ! Basic safety precautions must be followed including: HAZARDOUS TO UNATTENDED CHILDREN! RISK OF CHILDREN DROWNING. Extreme caution must be used to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use a spa unless they are supervised at all times. To reduce risk of injury, do not allow children to use this product unless they are closely supervised at all times.
IMPORTANT INFORMATION ABOUT SPA SAFETY AVOIDING THE RISK OF ELECTROCUTION HOME & GARDEN SPAS RECOMMENDS THAT YOUR SPA BE INSTALLED BY A LICENSED ELECTRICIAN. To ensure the spa functions properly and to ensure your warranty is not compromised by improper installation, you must have a licensed electrician install all electrical components. Connect only to a grounded source. If your spa model is equipped with a cord, do not bury the cord.
IMPORTANT INFORMATION ABOUT SPA SAFETY manner, there may be an electrical malfunction and with it, the possibility of an electric shock. Disconnect the power until the problem has been corrected. Please note this action will automatically reset the filter cycle of the spa. 220 VOLT, PERMANENTLY INSTALLED MODELS: A ground terminal is provided on the terminal block located inside the control box.
IMPORTANT INFORMATION ABOUT SPA SAFETY Avoidable Risks RISK OF INJURY Suction Fittings: Keep all loose articles of clothing, hair or hanging jewelry away from suction fittings, rotating jets or other moving components. The suction fittings in this spa are sized to match the specific water flow created by the pump. If it is necessary to replace the suction fittings or the pump, be sure the flow rates are compatible.
IMPORTANT INFORMATION ABOUT SPA SAFETY Maintenance of Water Chemistry Always shower before and after using a spa. To reduce the possibility of contracting a waterborne illness, always maintain water chemistry within the parameters in this manual. If other bathers are affected by such a condition, discontinue use and consult a physician. Keep the water clean and sanitized with correct chemical care to help maintain safe water and prevent possible damage to spa components.
IMPORTANT INFORMATION ABOUT SPA SAFETY To reduce the risk of injury: The Consumer Products Safety Commission has stated that the water in the spa should never exceed 104ºF (40ºC). Water temperatures between 100ºF (38ºC) and 104ºF (40ºC) are considered safe for a healthy adult. Lower water temperatures are recommended for extended use (exceeding 10 minutes) and for young children. Extended use can cause hyperthermia. Pregnant or possibly pregnant women should limit spa water temperatures to 100ºF (38ºC).
IMPORTANT INFORMATION ABOUT SPA SAFETY Clean the vinyl with approved, non-alcohol based cleaner. Alcohol based vinyl cleaners will break down the vinyl and stitching over time. Use only approved and recommended accessories, chemicals and cleaners. DON’T: Leave the spa exposed to the sun or other elements without water or the vinyl cover in place. Exposure to direct sunlight, excessive rain and snow and falling debris can cause distress to the spa’s shell material. Push or drag the spa cover.
IMPORTANT INFORMATION ABOUT SPA SAFETY 1. 2. 3. 4. Rearrange or relocate the receiving antenna; Increase the separation between equipment and receiver; Connect the equipment into an outlet on a circuit different from the circuit connected. Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressed or approved by party responsible for FCC compliance could void the user’s authority to operate this equipment.
Site Selection Choosing a Location Proper placement of your spa is key not only to enjoying it, but also taking care of it. Whether you choose to place you spa outdoors or indoors, there are some basics that must be followed. Make sure the location is free of obstacles that may interfere with delivery. A clear pathway makes placement a breeze. The pathway should be minimum of 4’ wide, free of obstruction from things like tree limbs, heat pumps, and power lines.
Site Selection High Spot Level Line Excessive pressure on frame caused by uneven distribution of weight Level Line Low Spot Level Line Level Line If you choose to place your spa on a deck, ask a licensed contractor or engineer to determine the deck’s maximum load bearing capacity. The weight per square foot must not exceed that limit or the result will be serious structural damage to the deck and the spa.
Electrical Information AVOID THE RISK OF ELECTROCUTION. All electrical connections must be performed by a qualified licensed electrician in accordance with the National Electric Code (NEC) and with state and local electrical codes in effect at the time of the installation. Connecting the spa to an improperly wired circuit will eliminate many of the spa’s built in safety features which may result in fire, electrocution, or other risk of injury.
Electrical Information NFPA/70 and in compliance with Underwriters Laboratories, Inc.. This might be used as a shut off switch, which must be installed so that it is accessible to the spa occupants, but not within 5 feet (1.5m) of the spa. All connections should be made using copper conductors ONLY. Do not use aluminum wire. Connection wires, circuit breakers, and/or fuses, must all be sized to accommodate the Total Ampere load.
Electrical Information 220V Installation If your electrician has questions about the wiring instructions, please call HOME & GARDEN SPAS Technical Assistance prior to starting installation at (877) 722-4097. Factory trained technical service specialists are available to answer questions during their normal business hours Monday through Friday from 8:30 am to 5 PM est. Correct wiring of the electrical service box, GFCI box and pack terminal block is required.
Electrical Information To allow the 220V GFCI to function properly, connect the white Neutral wire from the spa to the Neutral terminal on the GFCI breaker, not the Neutral bus in the GFCI breaker box. An improperly connected Neutral causes the GFCI breaker to trip. Wiring the Spa Controls Spa Controls From GFCI Black (HOT) Ground Terminal Block (Attached to outside of Spa Control Box) White (Neutral) Red (Hot) Green (Ground) A green colored terminal is provided in the control box.
Getting Started For replacement parts or service, please call HOME & GARDEN SPAS Technical Assistance at (877) 722-4097. Factory trained technical service specialists are available during their normal business hours Monday through Friday from 8:30 am to 5 PM est. The Spa Pack is the computer that controls the spa. Pressing buttons on the topside controls triggers a reaction in the spa pack. When the “jets” button is pressed, the spa pack triggers the pump to push water back into the spa through the jets.
Getting Started open the valve and inward to close the valve. After attaching a water hose to the drain valve, pull the valve gently outward 1 1/2”, remove the cap and attach a water hose. Push the drain inward 1/2” and allow the spa to drain completely. Gently pull the valve outward, remove the hose and replace the cap. Push the valve inward so it is flush with the frame. Check to be sure no water is draining from the drain valve as you refill the spa.
Getting Started The slice valves should always be locked in the “up” position when power is applied to the spa. If the spa is allowed to operate when the slice valves are closed it will damage the spa. Each time you change the water in the spa, you should check to be sure the locks on the slice valves are in good condition; locks should be replaced if they will not hold the “T”stem in the “up” position. Do not use the spa until the locks have been replaced.
Getting Started risk of drowning. Keep hair, clothing and children away from the suction drains when using the spa. Do not use the spa if they need to be replaced. You should avoid contact with the suction drain covers when the GFCI is powered “on”. The Diverter Valve is a large rotating dial on the topside of the spa used to control flow of the water between sections of the spa controlled by each pump in the spa. The diverter valve rotates right and left.
Getting Started Preparing the Spa for Use Your new Home & Garden Spa has been put through rigorous testing during the manufacturing process. It is not uncommon that some water may remain in the plumbing after testing and may leave spots on the acrylic finish or cabinet. Wipe the spa and cabinet with a clean soft rag.
Getting Started Place a garden hose into the empty filtration canister and turn the water on. Water will begin filling the low lying plumbing lines inside the spa cabinet. When the plumbing lines are full, water will begin to fill the spa from foot well, upward Filling the spa in this manner will allow the pumps and internal plumbing to fill with water, reducing the risk of an air lock in the pumps(s) when power is applied.
Topside Controls AUX 99 F 18:27 STD AUX 2 1 M 1 When you receive your new Laguna Bay Spa, it will arrive with factory programmed settings with the clock set to Eastern Standard Time, in Normal Mode, with a Filtration Cycle to begin at 6 PM (18:00) and ending at 8 PM (20:00) When the spa is in Energy Cost Efficiency Mode, the heater only runs during the filter cycle.
Topside Controls Spa Controls Pump 1 Button: Pump 1 is a two speed pump. Press this button once to turn the pump on Low Speed. The pump 1 “LOW” icon will be displayed on the LED. The pump will the got to High speed. The Pump 1 “HIGH” icon will be displayed on the LED Press the button a third time to turn Pump 1 1 “OFF”. When the spa is heating, the pump will operate on low speed until the water reaches the correct temperature. If you want to use the spa with the pump on low speed, increase the temperature.
Topside Controls Up and Down Buttons: The “UP” arrow button and the “DOWN” arrow button allow you to increase and decrease the water temperature. The LED will display the current temperature of the water in the spa. Pressing the “UP” arrow allows you to increase the water temperature. Pressing the “DOWN” arrow allows you to decrease the water temperature. Setting the Water Temperature When you press either the “UP” or “DOWN” arrow button, the temperature on the LED will flash.
Topside Controls When you receive your new Laguna Bay Spa, it will arrive with factory programmed settings with the clock set to Eastern Standard Time, in Normal Mode, with a Filtration Cycle to begin at 6 PM and ending at 8 PM. The clock displays military time. (Midnight is 00:00, Noon is 12:00, 6 PM is 18:00 and so on). The Mode Button allows you to change the factory settings; filtration time, filter duration, and the time on the clock.
Topside Controls Programming the Water Temperature Adjustment Allowance The LED will display “Adj”. Use the “UP” arrow button to -3F raise the temperature allowance. Use the “DOWN” arrow Std button to decrease the water temperature allowance. In this example, the manufacturer’s recommended settings are displayed. This setting will maintain the preprogrammed water temperature and will maintain the programmed settings of +/- 3°F before automatically heating the water.
Topside Controls Troubleshooting Error Codes “ESA”: Temperature Sensor Error. Check to be sure the cable is properly connected and that there is no damage to the connector or the cable. If this does not correct the problem call technical support at 877-722-4097. “ESb”: Water Flow Sensor Error. Check to be sure the cable is properly connected and that there is no damage to the connector or the cable. If this does not correct the problem call technical support at 877-722-4097. “Eob”: Water Flow Sensor Error.
Water Chemistry Basics The manufacturer recommended replacement chemicals can be ordered from HOME & GARDEN SPAS. To place an order visit LagunaBaySpas.com and click on the link for “Spa Supplies” The Importance of Good Water Chemistry For your health and safety, it is imperative to have clean, clear, water. Water maintenance will vary depending on many things like the quality of your water, how often and how many people use your spa.
Water Chemistry Basics Use Caution with Chemicals Warning: High levels of sanitizer can cause discomfort to eyes, lungs and skin. Always allow sanitizer levels to fall to the recommended levels before using the spa. Breaking Down the Basics Each step of a water maintenance program is dependent of the previous steps. Omission of a step or failing to reach the recommended range may cause an imbalance in water chemistry.
Water Chemistry Basics normally remains stable. Adding more water with a low or high calcium content will raise or lower the CH reading of the water. When the Calcium Hardness is within recommended range, proceed to the next step. Step 3.) Balancing the pH The pH level is the measure of the acidity and the alkalinity. It is imperative to have a slightly alkaline pH level between 7.4 - 7.6. Problems become proportionately severe the further outside the range the water gets.
Water Chemistry Basics During the decontamination process, excessive chemical vapors are produced. Keep children and pets away from the spa. Wear gloves and a protective mask during the decontamination process. Remove the spa cover, all pillows from the spa and protect the plastic valves. If your spa is indoors, open the windows and doors. Use a fan to circulate the air and force the vapors out of the room. Remove the filter basket assembly and filter.
Water Chemistry Basics In short, more water used by more people for more hours means more chemicals. Whether you use the spa or not, you should test your water twice a week. Regularly testing water allows you to make adjustments before levels are out of control. When it comes to chemicals, more is not better. Adding chemicals changes the pH, changes in the pH changes the way the chemicals react.
Water Chemistry Basics temperatures or bright light. This may cause them to become less potent. Allow anyone in the spa while adding chemicals. Inhaling fumes or allowing chemicals to come in contact with your eyes, nose or mouth is very dangerous. Use swimming pool chemicals, muratic acid or household bleach, or chlorine tablets (trichlor) in your spa. It can be extremely corrosive. Damage caused by use of tri-chlor is not covered under the manufacturer’s warranty.
Troubleshooting Guide If you do not see the solution to your problem , please call a technical support associate at 877-722-4097 for assistance. When making repairs to your spa, you should always manually turn the GFCI “off ” to eliminate risk of shock.
Troubleshooting Guide If you do not see the solution to your problem , please call a technical support associate at 877-722-4097 for assistance. When making repairs to your spa, you should always manually turn the GFCI “off ” to eliminate risk of shock.
Warranty Information Manufacturer’s Limited Warranty SPA WARRANTY PROCEDURES AND PROCEDURES Important Notice: The following are not actual warranties, but detailed descriptions of our warranty policies and procedures. Certain exclusions and disclaimers may apply to these descriptions. Always read the warranty that comes with each spa. These policies and procedures are subject to change at any time and without notice. Throughout this document, HOME & GARDEN SPAS shall be referred to as the “MANUFACTURER”.
Warranty Information Normally, problems associated with material and workmanship can and will be repaired. If the spa surface is repaired, the repair is limited to the affected area only, and there is no guarantee against discoloration or fading. The decision to repair will be made by the MANUFACTURER and its field representative after review of the facts, pictures, or any other data presented by the dealer or the customer.
Warranty Information It is the responsibility of the spa owner to insure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement. COMPONENTS WARRANTY The components may be defined as the electrical items (i.e., pumps, equipment packs, heaters, topside, etc.
Warranty Information their responsibility. 2. HOME & GARDEN SPAS Customer Care Dept. will supply necessary parts for service or repair. The technician should troubleshoot and repair the problem. If the technician has a problem with a service call, the technician should call the HOME & GARDEN SPAS Customer Care Department for assistance. Upon completion of a warranty job, a Warranty Service Claim (WSC) form should be completely filled out by the service technician.
Warranty Information damage caused by clogged or dirty filters, damage of spa caused by the absence of a hard cover, damage of components from improper pH, use of any type of acid, water left standing, or water chemical imbalance. This warranty is terminated if any repairs have been attempted or made by anyone other than an authorized agent of HOME & GARDEN SPAS . This warranty is terminated if any extra components area installed after the manufacturer date.
