User's Guide
Table Of Contents
- Important information
- Chapter 1: Welcome
- Chapter 2: Using your capture board
- Chapter 3: Using a premium subscription
- Chapter 4: Maintaining your capture board
- Chapter 5: Troubleshooting your capture board
- Appendix A: Federal Communication Commission interference statement
- Appendix B: Industry Canada statement
- Appendix C: Hardware environmental compliance
CHAPTER5
TROUBLESHOOTING YOUR CAPTURE BOARD
34 smarttech.com/kb/170769
Situation Troubleshooting
When you write on the capture
board, your writing doesn’t appear in
the SMARTkapp app, or extra lines
or other visual noise appear in the
SMARTkapp app.
l
Ensure the capture board’s cameras and bezel are
clean (see
Cleaning your capture board
on
page27).
l
Ensure there aren’t any objects in the bezel.
l
Ensure your hands, arms or loose clothing aren’t
coming in contact with the capture board as you
write.
l
Write on the capture board using only compatible
markers (see
Replacing the markers and eraser
on
page29).
l
Keep your capture board away from bright light
sources such as direct sunlight and incandescent
lighting.
There’s another issue not
documented in this guide.
Contact SMARTSupport for assistance.