User's Manual

13
16. Troubleshooting
This guide outlines some of the common issues experienced with the S6400 reader and host
software. Please contact Technical Support for issues that are not addressed here.
Symptom Cause Remedy
Verify power supply is properly connected
Power issue
Disconnect and reapply power to reader
Incompatible,
damaged, or
un-programmed
badge
Try another ISO/IEC-15693 preprogrammed
badge
Reader does not
function in Self-Run
or Wiegand mode
Reader not set in
Self-run mode
Connect to PC and use host software to set the
reader in Self -Run mode (p. 9)
Verify power supply is properly connected
Power issue
Disconnect and reapply power to reader
Serial cable
connected
improperly
Verify serial cable is properly connected to RS-
485 converter and computer’s COM port
Incorrect COM port
selected
Select correct COM port in software to which
the reader is connected (p. 6)
Sequence through available baud rates in
software until reader responds, then select
desired rate (p. 6)
Incorrect baud rate
selected
Hit the “Reset” button and cycle through baud
rates again (p. 9)
PC does not
recognize reader
(Error: Message
Timeout occurs)
Addressing turned
on/Address set
incorrectly
Turn off Reader Addressing in Configuration
munu, or set address value to correct reader
serial number (p. 10)
Reader responds
incorrectly to
software
commands,
firmware version is
displayed
incorrectly
Echo jumper on
RS-485 converter
set improperly
Remove echo jumper on RS-485 converter and
place over pins marked “echo off” (p. 5)
“View Many
Blocks” reports
“command not
supported by
reader”
Too many blocks
selected for multi-
block view
Only 32 blocks can be read at a time. Select
32 or fewer blocks and execute command
again
Self-Run set to
“Card Data” -
Reader expects
pre-programmed
badge
To read ALL ISO/IEC 15693 tags, click “Self -
Run” button, and select “ISO 15693 UID 26 bit”
Only certain
ISO/IEC 15693
badges recognized
in Wiegand/Self
Run Mode
Reader set to
recognize specific
AFI
Click “Self Run” button, and select the desired
Application Family Identifier (AFI). 30 is the
standard AFI for Identification/Access Control.
Uncheck “Use AFI” to allow the reader to
recognize all ISO-15693 compliant cards in
Wiegand mode
* Information submitted for FCC, Industry Canada,
RTTE, CE & ETL certification: A92ACS6410 &
A92ACS6420 *