Installation Manual
Table Of Contents
- Safety summary
- About this manual
- Introduction to EXPLORER 323
- To install the system
- To get started
- Before you start
- To switch on the EXPLORER 323
- To connect to the LAN interface
- To connect your WLAN-enabled device
- The EXPLORER Connect app
- To access the web interface
- To enter the SIM PIN for the terminal
- To register with the BGAN network
- Mounting calibration
- To start and stop data connections
- To make phone calls over BGAN
- To use the EXPLORER 323
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages
- Multiple data connections
- Status information
- The Control panel
- To use the logs
- Terminal settings
- To set up the interfaces
- To manage VoIP phones or smartphones (Not M2M)
- Advanced LAN
- To manage connected devices (Traffic control)
- To set up tracking and location reporting
- Support features
- Advanced settings
- Passwords
- To set up user permissions
- To restore factory settings
- SIM PIN for BGAN
- To save or load a configuration
- Connection watchdog (Link monitoring)
- Terminal watchdog
- Data limits
- Call charges
- Remote management
- Remote control of tracking
- Power save
- To configure data connection types and filters
- Help desk
- Reset button
- Security
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Specifications
- Command reference
- Conformity
- Glossary
- Index
Chapter 5: Configuration with web interface
98-169085-B Support features 75
Support features
To open the Support page, select (Control panel) > Support.
To view the Alerts
When an alert is registered, the web interface shows a warning icon in the icon bar as long
as the alert is active. The Alerts list only shows alerts that are currently active.
1. To view the alerts, click
from the icon bar at the top of the web interface, or select
Alerts from the Support page.
The Alerts page shows a list of active events. For more information on the event messages,
refer to List of messages on page 106.
To view the Event log
The Event log shows events that occurred in the past and are no longer active. It includes
events of informational character describing normal phases of operation for the terminal, and
also alerts that have appeared in the Alerts list.
To view the event log, select Event log from the Support page.
To create a diagnostics report
The diagnostic report contains relevant information for troubleshooting. When contacting
your supplier for support, please enclose this file. To generate a diagnostic report, do as follows:
1. From the Support page, click Diagnostics report.
2. Click Generate report.
Note
It may take a few minutes to generate the report.