Installation Manual
Table Of Contents
- Safety summary
- About this manual
- Introduction to EXPLORER 323
- To install the system
- To get started
- Before you start
- To switch on the EXPLORER 323
- To connect to the LAN interface
- To connect your WLAN-enabled device
- The EXPLORER Connect app
- To access the web interface
- To enter the SIM PIN for the terminal
- To register with the BGAN network
- Mounting calibration
- To start and stop data connections
- To make phone calls over BGAN
- To use the EXPLORER 323
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages
- Multiple data connections
- Status information
- The Control panel
- To use the logs
- Terminal settings
- To set up the interfaces
- To manage VoIP phones or smartphones (Not M2M)
- Advanced LAN
- To manage connected devices (Traffic control)
- To set up tracking and location reporting
- Support features
- Advanced settings
- Passwords
- To set up user permissions
- To restore factory settings
- SIM PIN for BGAN
- To save or load a configuration
- Connection watchdog (Link monitoring)
- Terminal watchdog
- Data limits
- Call charges
- Remote management
- Remote control of tracking
- Power save
- To configure data connection types and filters
- Help desk
- Reset button
- Security
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Specifications
- Command reference
- Conformity
- Glossary
- Index
Chapter 6: Maintenance and troubleshooting
98-169085-B Troubleshooting 109
Software update still fails after
several retries
The terminal was unable to
upload new software to the
antenna.
Contact your supplier.
Software update transfer error An error occurred while trying to
transfer the file for software
update to the terminal.
Try again later.
If the problem persists, contact
your distributor.
Software update transfer timeout The system timed out before the
software file was transferred to
the terminal.
Try again later.
Software version is already
installed
You are trying to update the
software to a version that is
already installed.
Check your existing software
version, e.g. in the web interface
under Control panel >
Support > About.
Standard data speed limited due
to high temperature
The bit rate of the data channel
is reduced because the
temperature is too high.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Temperature sensor error The temperature sensor does not
work properly.
Contact your supplier.
Temperature too high (critical)
Critically high temperature is
causing the terminal to shut
down.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Temperature too low (critical)
Critically low ambient
temperature is causing the
performance of the terminal to
be degraded or halted.
Move the terminal to a warmer
place.
Terminal temperature high
High ambient temperature may
cause the performance of the
system to be degraded or halted.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Terminal temperature too low
Low ambient temperature may
cause the performance of the
terminal to be degraded or
halted.
Move the terminal to a warmer
place.
The selected satellite is not visible
at current position
The terminal cannot find the
satellite selected in the user
interface. You may have selected
the wrong satellite for your
geographic location.
See To select the preferred
BGAN satellite on page 64.
Displayed text Explanation Remedy