Installation Manual
Table Of Contents
- Safety summary
- About this manual
- Introduction to EXPLORER 323
- To install the system
- To get started
- Before you start
- To switch on the EXPLORER 323
- To connect to the LAN interface
- To connect your WLAN-enabled device
- The EXPLORER Connect app
- To access the web interface
- To enter the SIM PIN for the terminal
- To register with the BGAN network
- Mounting calibration
- To start and stop data connections
- To make phone calls over BGAN
- To use the EXPLORER 323
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages
- Multiple data connections
- Status information
- The Control panel
- To use the logs
- Terminal settings
- To set up the interfaces
- To manage VoIP phones or smartphones (Not M2M)
- Advanced LAN
- To manage connected devices (Traffic control)
- To set up tracking and location reporting
- Support features
- Advanced settings
- Passwords
- To set up user permissions
- To restore factory settings
- SIM PIN for BGAN
- To save or load a configuration
- Connection watchdog (Link monitoring)
- Terminal watchdog
- Data limits
- Call charges
- Remote management
- Remote control of tracking
- Power save
- To configure data connection types and filters
- Help desk
- Reset button
- Security
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Specifications
- Command reference
- Conformity
- Glossary
- Index
Chapter 6: Maintenance and troubleshooting
98-169085-B Troubleshooting 108
Online software update failed Remote software update failed. Try again later.
If the problem persists, contact
your distributor.
Online software update failed.
Could not connect to URL.
Remote software update failed
because the terminal could not
connect to the URL.
Check that you have specified
the correct URL in your AT
command, or enter the correct
IP address instead.
Online software update failed.
Could not establish PDP context.
Remote software update failed
because the data connection
could not be established. The
reason may be:
no network resources,
wrong APN, or
no line of sight to the satellite.
Check the status of the terminal,
e.g. in the web interface. Make
sure there is line of sight to the
satellite and that the APN is
correct.
Preparing for software update The terminal is preparing to
update the software.
Wait for the software update to
complete.
Registration for data failed The system has not yet been
allowed to register for data
services (Packet Switched).
If the problem persists, contact
your airtime provider.
Registration for voice failed The system has not yet been
allowed to register for voice
services (Circuit Switched).
If the problem persists, contact
your airtime provider.
Satellite signal lost The system no longer receives a
signal from the satellite.
Make sure the antenna has a
clear view to the satellite.
SIM blocked The SIM card is blocked because
You have entered too many
wrong SIM PINs and PUKs.
Contact your airtime provider
for a new SIM card.
SIM heater - temperature too low
- SIM disabled
The temperature was too low for
the SIM heater to be able to
warm up the SIM card.
Move the terminal to a warmer
location.
Software update failed The terminal was unable to
upload new software to the
antenna.
Reboot the terminal.
Contact your supplier if the
problem persists.
Software update forced roll-back Something went wrong with the
software update, so it was rolled
back to the previous version
Check that you have the correct
software version and try again.
Software update is already started You tried to start a software
update when someone else had
already started one.
Wait until the software update
is completed.
Displayed text Explanation Remedy