Installation Manual
Table Of Contents
- Safety summary
- About this manual
- Introduction to EXPLORER 323
- To install the system
- To get started
- Before you start
- To switch on the EXPLORER 323
- To connect to the LAN interface
- To connect your WLAN-enabled device
- The EXPLORER Connect app
- To access the web interface
- To enter the SIM PIN for the terminal
- To register with the BGAN network
- Mounting calibration
- To start and stop data connections
- To make phone calls over BGAN
- To use the EXPLORER 323
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages
- Multiple data connections
- Status information
- The Control panel
- To use the logs
- Terminal settings
- To set up the interfaces
- To manage VoIP phones or smartphones (Not M2M)
- Advanced LAN
- To manage connected devices (Traffic control)
- To set up tracking and location reporting
- Support features
- Advanced settings
- Passwords
- To set up user permissions
- To restore factory settings
- SIM PIN for BGAN
- To save or load a configuration
- Connection watchdog (Link monitoring)
- Terminal watchdog
- Data limits
- Call charges
- Remote management
- Remote control of tracking
- Power save
- To configure data connection types and filters
- Help desk
- Reset button
- Security
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Specifications
- Command reference
- Conformity
- Glossary
- Index
Chapter 6: Maintenance and troubleshooting
98-169085-B Troubleshooting 107
Connection lost The data connection was lost. Restart the connection e.g. from
the Dashboard in the web
interface. See Manual
activation of data connections
on page 30.
Data or time limit exceeded The data connection is closed
because a data limit defined in
the web interface is exceeded.
The data limit may be set to
avoid unintentional use of
bandwidth, e.g. if you forget to
close a connection after use.
Restart the connection e.g. from
the Dashboard in the web
interface. See Manual
activation of data connections
on page 30.
You can change the data limits
in the web interface under
Advanced > Data limits.
Data rate reduction due to high
temperature
The data rate is reduced because
the temperature is too high.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Error in SIM reader The SIM reader is not able to
read the SIM card.
Contact your supplier.
Error opening software file A wrong file name may have
been entered with the AT
command _IUPDFW.
Use the command _IUPDFW?
to show the correct file name
before updating.
Network failure There is a problem with the
network, e.g. congestion.
Try again later.
If the problem persists, contact
your airtime provider.
Network failure. Reconnecting... There is a problem, with the
network, e.g. congestion.
The terminal tries to reconnect
because it is set up for
Automatic Context Activation.
Wait for the terminal to
reconnect.
If the problem persists, contact
your airtime provider.
No connection to terminal... The (LAN or WLAN) connection
to the terminal is lost. The
terminal may be in the process
of rebooting.
Try connecting again.
Check that you have the correct
IP address for the terminal.
See To connect to the LAN
interface on page 18 and To
connect your WLAN-enabled
device on page 19.
No position fix The terminal was not able to get
a position fix from the
positioning system (GPS,
GLONASS or BeiDou)
Make sure the terminal has free
line of sight.
If the problem persists, contact
your supplier.
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