Installation Manual
Table Of Contents
- Safety summary
- About this manual
- Introduction to EXPLORER 323
- To install the system
- To get started
- Before you start
- To switch on the EXPLORER 323
- To connect to the LAN interface
- To connect your WLAN-enabled device
- The EXPLORER Connect app
- To access the web interface
- To enter the SIM PIN for the terminal
- To register with the BGAN network
- Mounting calibration
- To start and stop data connections
- To make phone calls over BGAN
- To use the EXPLORER 323
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages
- Multiple data connections
- Status information
- The Control panel
- To use the logs
- Terminal settings
- To set up the interfaces
- To manage VoIP phones or smartphones (Not M2M)
- Advanced LAN
- To manage connected devices (Traffic control)
- To set up tracking and location reporting
- Support features
- Advanced settings
- Passwords
- To set up user permissions
- To restore factory settings
- SIM PIN for BGAN
- To save or load a configuration
- Connection watchdog (Link monitoring)
- Terminal watchdog
- Data limits
- Call charges
- Remote management
- Remote control of tracking
- Power save
- To configure data connection types and filters
- Help desk
- Reset button
- Security
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Specifications
- Command reference
- Conformity
- Glossary
- Index
Chapter 6: Maintenance and troubleshooting
98-169085-B Troubleshooting 106
Event messages and status messages
In the web interface of the EXPLORER 323 you can see status messages and alerts that are
currently active.
When a warning or error event is active, the web interface shows a warning symbol
. Select
it to see a list of currently active alerts.
List of messages
The following list explains some of the messages that may show in the web interface of the
EXPLORER 323.
Displayed text Explanation Remedy
A destructive LTE blocker level is
detected - Rx is temporarily
switched off
A cellular network signal is
interfering severely with the
satellite signal. The LTE blocker
resilience function of the
terminal has switched off
reception of the satellite signal
(RX).
If possible, move the terminal to
another location with lower LTE
blocker level.
You can disable the LTE blocker
resilience with an AT command,
see _ILTEBLCK on page 130.
Antenna sky-scan malfunction There is an error with the sky-
scan function of the antenna.
Contact your supplier
Automatic activation failed.
Reconnecting...
The terminal failed to
automatically activate a
Standard data connection at
start-up, even though it was
configured to do so.
Wait for the terminal to
reconnect.
Closing all connections due to
high temperature
High temperature is causing the
terminal to close all current
connections.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Closing terminal due to high
temperature
Critically high temperature is
causing the terminal to power
off.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Connection closed. Connection
watchdog (Link monitoring)
failure.
The terminal has closed the
connection because Link
monitoring failed.
TBD
Connection closed. Temperature
too high.
The connection is closed
because the temperature is too
high.
Wait for the terminal to cool
down. If possible, move to a
cooler place.
Connection failed The terminal failed to establish a
connection.
Restart the connection e.g. from
the Dashboard in the web
interface. See Manual
activation of data connections
on page 30.