Installation Manual
Table Of Contents
- Safety summary
- About this manual
- Introduction to EXPLORER 323
- To install the system
- To get started
- Before you start
- To switch on the EXPLORER 323
- To connect to the LAN interface
- To connect your WLAN-enabled device
- The EXPLORER Connect app
- To access the web interface
- To enter the SIM PIN for the terminal
- To register with the BGAN network
- Mounting calibration
- To start and stop data connections
- To make phone calls over BGAN
- To use the EXPLORER 323
- Configuration with web interface
- The web interface
- To control data connections from web interface
- To set up your data connection packages
- Multiple data connections
- Status information
- The Control panel
- To use the logs
- Terminal settings
- To set up the interfaces
- To manage VoIP phones or smartphones (Not M2M)
- Advanced LAN
- To manage connected devices (Traffic control)
- To set up tracking and location reporting
- Support features
- Advanced settings
- Passwords
- To set up user permissions
- To restore factory settings
- SIM PIN for BGAN
- To save or load a configuration
- Connection watchdog (Link monitoring)
- Terminal watchdog
- Data limits
- Call charges
- Remote management
- Remote control of tracking
- Power save
- To configure data connection types and filters
- Help desk
- Reset button
- Security
- To enter the SIM PIN in the web interface
- Maintenance and troubleshooting
- Specifications
- Command reference
- Conformity
- Glossary
- Index
98-169085-B Support 100
Chapter 6
Maintenance and troubleshooting
6
Support
Contact information
Should your Cobham SATCOM product fail, please contact your dealer or installer, or the
nearest Cobham SATCOM partner. You will find the partner details on
www.cobham.com/satcom, Technical Service Partner List. You can also access the
Cobham SYNC Partner Portal at https://sync.cobham.com/satcom, which may help you
solve the problem. Your dealer, installer or Cobham SATCOM partner will assist you whether
the need is user training, technical support, arranging on-site repair or sending the product for
repair. Your dealer, installer or Cobham SATCOM partner will also take care of any warranty
issue.
To repack for shipment
Should you need to send the product for repair, please read the below information before
packing the product.
The shipping carton has been carefully designed to protect the EXPLORER 323 and its
accessories during shipment. This carton and its associated packing material should be used
when repacking for shipment. Attach a tag indicating the type of service required, return
address, part number and full serial number. Mark the carton FRAGILE to ensure careful
handling.
If the original shipping carton is not available, the following general instructions should be used
for repacking with commercially available material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag indicating the type of
service required, return address, part number and full serial number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Insert a layer of shock-absorbing material between all surfaces of the equipment and the
sides of the container.
4. Seal the shipping container securely.
5. Mark the shipping container FRAGILE to ensure careful handling.
Failure to do so may invalidate the warranty.
Note
Correct shipment is the customer’s own responsibility.