User's Manual

15 TROUBLESHOOTING
Below there are some situations / problems that can occur while using the
device, along with a possible cause and a possible solution.
Situation / Problem Possible Cause Possible Solution
The device is connected
to the diagnostic socket.
The red LED flashes.
The vehicle is not in
the list of vehicles on
which the device can
be used.
Use the device on a
supported vehicle.
There is an error
condition.
Carefully disconnect and
reconnect the device.
If the error persists, contact
the Technical Assistance
service.
The device is connected
to the vehicle's diagnostic
socket but the green / blue
LED does not turn on.
The vehicle's
instrument panel is
off.
Turn on the vehicle's
instrument panel.
The device is not
properly connected
and appears as
switched off.
Carefully disconnect and
reconnect the device to the
diagnostic socket making
sure it is inserted securely.
The vehicle's
diagnostic socket is
damaged.
Contact an authorised
workshop.
The pairing between the
display unit and the device
is not successful.
The PIN for the
pairing of the device
was not entered
correctly when
requested by the
app.
Check and enter the PIN
again when requested by the
app.
The maximum time
limit for the pairing
has been exceeded
(2 minutes from key-
on).
1.
Turn off the vehicle's
instrument panel.
2.
Turn on the vehicle's
instrument panel.
3.
Repeat the pairing
procedure.
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