FAQ

FAQs

How often do I need to clean the dust bin?

The capacity for the dust bin is 0.45L. If will fill up quickly depending on how much

debris is on your floor. It can still work when it's full. However, it cannot store more

debris, so it must be emptied when full.

Why is the power running out quickly?

This could be caused by multiple issues:

Place the vacuum on the charging dock or turn off the power switch when unused.

When tesvor uses MAX mode, the fan speed becomes higher and suction power

increases, which uses more power, thus draining the power quickly. 3. The battery may

be damaged/old. Contact technical support if you have tried 1&2 without success.

Why does the robot only work for a few minutes after a full charge?

The machine was not effectively charged. Kindly confirm if the power switch is "ON"

while charging.

The battery of new machine loses endurance over time. It is necessary to activate the

battery when this happens.

Check whether edge wheels, side brush and bristle brush are stuck due to foreign

bodies.

How do I activate the battery?

Charge the robot for three minutes, take off the charger, then charge for three minutes

again, and then take off the charger for several seconds. Repeat above actions three

times.

Finally, charge the robot for 12 hours.

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FAQs How often do I need to clean the dust bin? The capacity for the dust bin is 0.45L. If will fill up quickly depending on how much debris is on your floor. It can still work when it's full. However, it cannot store more debris, so it must be emptied when full. Why is the power running out quickly? This could be caused by multiple issues: Place the vacuum on the charging dock or turn off the power switch when unused.
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Why is the charging base not working? Check whether the indicator light on the base is shining or not. If not, it indicates that the socket is not compatible with the charging base. If this is the case, use the AC adapter to plug directly into the robot to charge. It is advised not to place the machine into the charging dock by hand, because electrodes of the charging dock are too small to be targeted accurately, which will cause the robot to not charge.
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It can set working time, but cannot set end time. You can schedule to let the robot start cleaning from a certain time .It will be back to charging base after finishing or low battery. Please press the clean button on remote control, if needs end early. Why is the power suction reduced? 1. Please check whether the filter is stained or not, if is, please clean or replace it. 2. Check whether the suction inlet is blocked by scrap, or this situation meaning under low electric quantity.