Datasheet

Appendix A—Frequently Asked Questions (FAQ).
You can view the “Frequently Asked Questions (FAQ)” using the Autostart menu of the accom-
panying CD-ROM. If the Autostart menu does not open automatically after you insert the Soft-
ware & Installation CD, go to the corresponding CD-ROM drive and launch the file auto-
run.exe. Select the “FAQ” menu item.
Note: For the most up-to-date version of the FAQ, visit
http://supporten.terratec.net/.
Appendix B—Service at TerraTec.
“Nothing seems to work!”—This can happen even on the best systems. If this happens to you,
the TerraTec team is happy to offer its service and support.
Hotline, Internet.
In case of a serious problem—where you can neither solve the problem on your own nor with
the guided help found in this manual, nor with the help of your dealer—please contact us
directly.
If you have Internet access, consult the service and support options provided at
http://supportde.terratec.net/
. These include the answers to Frequently Asked Questions
(FAQ) and an e-mail form you can use to submit support inquiries.
If you are still unable to solve your problem, the service request form provided with the prod-
uct includes country-specific hotline phone numbers for our support team.
Whether contacting us by phone or using the e-mail form, please be ready to provide the
following information:
• Your registration number
• This documentation.
In addition, it would be helpful to our technicians if you are close to the device during the
phone call so that you can carry out our suggestions directly. Please do not forget to write
down the name of the respective support technician if you contact our Support Team. You will
need this name if a defect is present and your device needs to be mailed to us.
32 SoundSystem Aureon 7.1 FireWire (English)