Certification Exhibit FCC ID: S4MRSN300-16-A FCC Rule Part: 15.247 ACS Report Number: 09-0145 - 15C Manufacturer: TeraHop Networks, Inc. Model: RSN300 Manual 5015 B.U.
TeraHop Networks Incident Command User Training / User Manual
TeraHop Networks ICS User Training Manual (Preliminary) TeraHop Networks Field Trials Student Training Guide for use with the TeraHop Networks Incident Command System (ICS) TeraHop Networks is a trademark of TeraHop Networks, Inc. Remote Sensor Node (RSN) FCC Information: FCC ID: S4MRSN300-06-B FCC ID: S4MRSN300-16-A THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.
TeraHop Networks ICS User Training Manual (Preliminary) Table of Contents About This Class ...................................................................................................1 Purpose ..................................................................................................................2 What’s in This Guide ............................................................................................2 System Technical Overview ......................................................
TeraHop Networks ICS User Training Manual (Preliminary) Distress Alert ...................................................................................................................... 27 When this alert appears, do the following: ......................................................................... 27 How to Manually Add Assets to the Incident.....................................................28 How to Terminate the Incident and Shut Down the PDA ..................................
TeraHop Networks ICS User Training Manual (Preliminary) Figures Figure 1: Illustration of TeraHop Incident Command System Network ..............3 Figure 2: Front View of the MC70 PDA ..............................................................7 Figure 3: Back View of the MC70 PDA ..............................................................8 Figure 4: MC70 Keypad .......................................................................................9 Figure 5: Remote Sensor Node (RSN) ..................
TeraHop Networks ICS User Training Manual (Preliminary) About This Class The purpose of this class is to familiarize you with the TeraHop Incident Command System for incident management. By the time you leave this class, everyone will have had the chance to use the system as the IC and perform incident tasks using the TeraHop Incident Command System.
TeraHop Networks ICS User Training Manual (Preliminary) Purpose What’s in This Guide This guide is for use during the product field trials of the TeraHop Incident Command System. All information in this guide is confidential and is not to be shared outside of the participants in these field trials without the express written permission of THN.
TeraHop Networks ICS User Training Manual (Preliminary) System Technical Overview For these product field trials, the TeraHop Incident Command System monitors the arrival and provides the ability to assign and manage assets (people and equipment) on a law enforcement incident scene. The system is composed of: • The MC70 PDA with TeraHop Incident Command System software, which is used by the IC. On this PDA, the IC can manage incident activities such as asset assignments and alerts.
TeraHop Networks ICS User Training Manual (Preliminary) How the System Behaves When the IC arrives on the scene of an incident, the Gateway and RSNs immediately form a network island. When the IC turns on the PDA and starts the TeraHop Incident Command System PDA software, the system automatically detects the presence of the RSNs and displays them on the PDA screen. Each RSN represents an asset – either a person or equipment.
TeraHop Networks ICS User Training Manual (Preliminary) Features and Benefits The TeraHop Incident Command System offers many features that will enable the IC, the IC’s scribe (or a communications officer) to manage the incident. • The IC doesn’t have to physically see an asset arrive on the scene to know it is there, nor does the asset need to check in with the IC; the network does it for him. • The IC can quickly assign and re-assign assets.
TeraHop Networks ICS User Training Manual (Preliminary) Getting Started with the MC70 PDA What is the MC70 PDA? The MC70 personal digital assistant is a wireless hand-held device that contains the Incident Command System software. The PDA enables networking, and uses a stylus and keypad to enter data. You can also use your finger to tap the screen to select and enter data.
TeraHop Networks ICS User Training Manual (Preliminary) Features of the MC70 PDA Charge Status LED Wi-Fi Status LED Power Button Time in Incident Local Time Battery Status Wi-Fi Status Touch Screen Up/Down Volume Keypad Orange Key Figure 2: Front View of the MC70 PDA When using the PDA, you may notice that the screen goes dark after a period of inactivity. This is a power-save feature to save battery power. When the screen is dark, the program is still running and your data are all saved.
TeraHop Networks ICS User Training Manual (Preliminary) Battery Cover Button Handstrap Battery Cover Figure 3: Back View of the MC70 PDA MC70 LED Indicators Note: The Scan/Decode and Radio Power status LEDs are not being used. When the PDA is in the docking cradle, the Charge Status LED (the middle LED) indicates the following: Slow Blinking Amber: Main battery is charging. Fast Blinking Amber: Charging error. Off: Not charging. When the PDA is not in the docking cradle, the LEDs remain dark.
TeraHop Networks ICS User Training Manual (Preliminary) MC70 Buttons and Icons Button or Icon Function Power Press the red Power button to turn the PDA on and off. Up/Down Volume Press to increase or decrease the PDA volume. MC70 Keypad Configuration The MC70 keypad enables you to enter all 26 characters of the alphabet, both upper- and lowercase letters, numbers 0 – 9, and assorted characters. The keypad is color coded. The colors indicate which character or action is produced.
TeraHop Networks ICS User Training Manual (Preliminary) MC70 Keypad Keys continued Key Action Scroll Down and Right This key is located to the right of the large yellow key. In a list on the screen, tap this key to move down one item. When pressed with the orange key, moves right one item. Menu Not used. Shift Press to change an alpha character from lowercase to uppercase. Press Shift key once to use temporarily. Press Shift key twice to lock the key and enter multiple uppercase alpha characters.
TeraHop Networks ICS User Training Manual (Preliminary) Resetting the MC70 PDA As with any computer device, on a rare occasion it will require restarting. A warm boot restarts the PDA by shutting down all running programs. All data are saved. To perform a warm boot, hold down the Power button for approximately five seconds. As soon as the PDA starts to boot and the screen turns dark, release the Power button. Charging the MC70 PDA The PDA recharges its batteries when it sits in the Symbol cradle.
TeraHop Networks ICS User Training Manual (Preliminary) MC70 PDA Incident Command System How to Start the MC70 PDA and Sign In To start the PDA and run the First Responder Accountability program, do the following: 1. Push the red Power button on the front of the PDA. The Incident Command System screen appears. 2. Tap Start. The color wheel turns, indicating that the program is starting. The following message appears: Searching for Server, Please stand by.
TeraHop Networks ICS User Training Manual (Preliminary) How to Sign In to an Incident After you start up the PDA, you need to sign in using your pre-assigned authentication code. 1. Using the keypad, in the white text box, enter your pre-set authentication code. Tips: Authentication codes are not case sensitive. You can enter them in all uppercase or all lowercase or a combination. When working with the system, you will always single-tap on buttons such as Enter or Assign.
TeraHop Networks ICS User Training Manual (Preliminary) How to Start an Incident After you enter your authentication code and press Enter, the Incident Information screen appears. You can enter as much information on this screen as you like, however, you can use the default information and you do not need to enter any additional information to start the incident. In the Username field, your name appears by default. In the Incident number field, a default incident number containing the current date appears.
TeraHop Networks ICS User Training Manual (Preliminary) 2. To select an incident type, in the Incident Type field tap the drop-down arrow and select an incident type. Note: the incident description field can contain up to 128 characters. 3. Once the data is entered, tap Go. Hint: If you need to start over, tap the Restart button to return to this screen.
TeraHop Networks ICS User Training Manual (Preliminary) the system has been tracking during the period when you were not connected. On the right side of the screen is the Battery status indicator. Green indicates a fully charged battery; orange indicates a rundown battery; and red indicates the battery is in immediate need of recharging.
TeraHop Networks ICS User Training Manual (Preliminary) Working with Assets on the Scene How to Accept and Assign On-scene Arrivals As each new asset with an RSN arrives on the scene, the system detects its presence. The New Arrival pop-up message appears on the screen and you will hear three beeps.
TeraHop Networks ICS User Training Manual (Preliminary) The Make Assignment screen appears. 3. Double-tap the assignment for this asset. The Present on Scene screen will be updated with the new assignment.
TeraHop Networks ICS User Training Manual (Preliminary) How to View Asset Data After you have assigned an asset, you can view details about the asset such as the ID of the owner of that RSN, qualifications, service assignment, and number of minutes in the assignment. To view asset data, do the following: 1. If you are on the Present on Scene screen, double-tap the name of the asset you want to view. The Asset Data screen appears displaying information about that asset. 2.
TeraHop Networks ICS User Training Manual (Preliminary) How to Change Asset Assignments You can change an asset’s assignment at any time during an incident. Demonstrate. To change an asset assignment, do the following: 1. On the Present on Scene screen, double-tap the asset. The Asset Data screen appears. 2. Tap Change Assignment. The Make Assignment screen appears. 3. Double-tap the new assignment for the asset. The new assignment is reflected on the Present on Scene screen.
TeraHop Networks ICS User Training Manual (Preliminary) How to View Assets by Sector/Division You can view all of the assets in a sector/division that are on the scene, such as SWAT or Assault. To view assets by sector/division, do the following: 1. On the Present on Scene screen, tap View Sector/Division. The Select Sector/Division View screen appears displaying sectors/divisions in alphabetical order. 2.
TeraHop Networks ICS User Training Manual (Preliminary) 4. To view Captain Sweat’s data, tap Sgt. Sweat, M. Note: You can also reassign the person from this screen.
TeraHop Networks ICS User Training Manual (Preliminary) 5. Tap Back to return to the Assets Currently Assigned screen. 6. Tap Back to return to the Select Sector/Division View screen. 7. Tap Back to return to the Present on Scene screen.
TeraHop Networks ICS User Training Manual (Preliminary) How to View Released Assets You can view all of the assets that have been released from an incident. If you have released an asset, and then the incident changes and you need an asset to rejoin the incident, you can retrieve and reassign the asset from the list of released assets. To view released assets, do the following: 1. From the Present on Scene screen, tap View Sector/Division. 2. Scroll to Released. 3. Double-tap Released.
TeraHop Networks ICS User Training Manual (Preliminary) Working with Alerts How to Manage Alerts The system alerts you to two RSN conditions, which in turn alert you to the condition of the wearer of the RSN: Lost Contact and Distress. Lost Contact Alert When this alert appears on the PDA screen and you hear the three short beeps, it means that the system has lost network contact with the RSN. This alert displays the asset’s information, the current assignment, and time in that assignment.
TeraHop Networks ICS User Training Manual (Preliminary) What To Do If this alert appears, do one of the following: 1. If the alert occurs during an incident a. Tap Remind to reset the polling timer on this asset. When you tap Remind, if contact is still lost, the alert reappears after a specific amount of time. If contact is re-established, this alert will no longer appear. b. If the alert reappears after a specific amount of time, press Remind. This alert will continue for as long as contact is lost. c.
TeraHop Networks ICS User Training Manual (Preliminary) Distress Alert The Distress Alert is activated when the wearer of the RSN hits the RSN hard, setting off the sensor and alerting the system. When the system encounters a Distress Alert, the Distress Alert message appears on the PDA screen and you will hear a sound like a WWII submarine dive alert. When this alert appears, do the following: 1. To acknowledge the alert, press Acknowledge. 2. Follow your department procedure for an officer in distress.
TeraHop Networks ICS User Training Manual (Preliminary) How to Manually Add Assets to the Incident While the system automatically detects the presence of any asset that is wearing an RSN, you may want to add assets to the incident that do not have RSNs attached. For example, if units from a neighboring county arrive, you can add them to the incident manually. To add an asset manually, 1. Tap Tools at the bottom of the screen.
TeraHop Networks ICS User Training Manual (Preliminary) The Select Tool screen appears. 2. Tap Add Asset Manually.
TeraHop Networks ICS User Training Manual (Preliminary) The Enter Asset Data screen appears. 3. Using the keypad on the PDA, complete the fields on the screen. You must complete the Asset Type and Service Type fields.
TeraHop Networks ICS User Training Manual (Preliminary) 4. Tap Assign. 5. Select an assignment for this new asset as described previously. The assigned asset is added to the Present on Scene screen.
TeraHop Networks ICS User Training Manual (Preliminary) How to Terminate the Incident and Shut Down the PDA You must terminate an incident (thereby closing the TeraHop Incident Command System program) before you can shut down the PDA. How to Terminate the Incident and Release Assets from the Incident When you terminate an incident, all assets are released automatically from the scene. You must terminate the incident before you can shut down the PDA completely.
TeraHop Networks ICS User Training Manual (Preliminary) 3. Tap Terminate the Incident. The Are You Sure? confirmation message appears. 4. Tap Yes, proceed. The Shutting Down This PDA message appears briefly. The Releasing Assets from the Scene message appears, and the incident is closed.
TeraHop Networks ICS User Training Manual (Preliminary) Remote Sensor Nodes (RSNs) What’s an RSN and What Does It Do? 1 Figure 5: Remote Sensor Node (RSN) The Remote Sensor Node (RSN) is a playing card deck-sized device that communicates with a Gateway in the network at an incident. The network recognizes an RSN’s presence and sends messages about the asset’s condition. You do not need to turn on the RSN; it is always on. There are no on/off switches or buttons on the RSN.
TeraHop Networks ICS User Training Manual (Preliminary) How to Identify Your RSN All RSNs look alike. The only way to know that the RSN you are wearing is yours is by your name and the unique serial number on the tag on the RSN. This serial number is eight characters. During the field trials, your RSN will also have your name on it. Figure 7: Back of RSN with Serial Number Label Figure 8: Front of RSN with Name Label Your RSN’s serial number is associated with you and only you.
TeraHop Networks ICS User Training Manual (Preliminary) How to Care for Your RSN Your RSN is very sturdy, and can survive a direct drop of four feet onto concrete without sustaining any damage. However, they are not totally indestructible. Just wear the RSN during your normal course of doing business. The RSN is a sealed unit. Do not attempt to open it. Cleaning If your RSN gets dirty, use a mild detergent and water to clean it. Dry thoroughly with a soft cloth. Do not immerse the RSN in water.
TeraHop Networks ICS User Training Manual (Preliminary) Incident Reports During the field trials, a log will be created for each incident. The log will contain all IC actions, who is present/released, and data about the assets on the scene. For the initial part of the field trials, TeraHop will be retrieving these logs, which will be time stamped and can be appended to NIMS reports. The data retrieval process is being determined and will be communicated later when the field trials begin.
TeraHop Networks ICS User Training Manual (Preliminary) Feedback Process to THN How to Provide Feedback to THN Your experiences during the product field trials are very important to THN. We welcome and encourage your feedback in all areas. Feedback forms and instructions for completing them are included in the next section in this notebook. The forms ask you to enter basic information and include if and how the problem you encountered can be re-created.
TeraHop Networks ICS User Training Manual (Preliminary) Support Procedures August 2008 TeraHop Networks, Inc 39
TeraHop Networks ICS User Training Manual (Preliminary) Glossary Acronym or Word Description ADC Adult Detention Division ASD Administrative Services CAD Computer-aided Dispatch CID Criminal Investigations C-MAN Cherokee Multi Agency Narcotics Squad CSD Court Services Division GW Gateway NIMS National Incident Management System OHS/EM Office of Homeland Security Emergency Management Operations PDA Personal digital assistant RSN Remote Sensor Node Screen ID Sector/Division SOD Special
